Disappointing experience
I boarded my cats here for a week in July 2025 and at that time they were well cared for, so I felt comfortable returning in January 2026. Unfortunately, this second experience was completely different and very upsetting.
When I collected my cats, I was shocked by the condition of their accommodation. Their litter tray had not been emptied, there was faeces on the floor, no water or heating available, and their cat basket was soiled with faeces. I had also specifically requested that my cats only be fed the required daily amount, yet all of their food had been dumped into the kennel and the food container left on the floor.
I asked staff for an explanation but was told that no one could account for what had happened because everyone “hadn’t been on duty.” This lack of accountability, combined with the conditions my cats were kept in, felt like complete neglect.
Given my experience, I would not recommend this cattery unless significant improvements are made to care standards and supervision.
23 de enero de 2026
Opinión espontánea