Buying online, the staff could not have been more helpful with both the specific order and the delivery date. The sandals were a 50th birthday gift for a gin lover who was delighted with them, sayin... Ver más
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Consulta las opiniones de los clientes
How my stuff arrives, first class items and first class packaging! You must have a fabulous team behind you! Thanks for all my items, I’m actually in Laines London slippers as I write x
OMG I love it, particularly the sweary offerings! I wish wish wish they would expand the sandals offering. Or just the objectionable words as brooches, interchangeable with mules/ slippers etc. m... Ver más
My wife is delighted with her purchase of these unique and quality products. The sale prices make them affordable considering our exchange rate and the postage was quick. However, the packaging was o... Ver más
Información sobre la empresa
Escrito por la empresa
Welcome to Laines London, where comfort meets luxury in a collection designed for the modern woman. As a British company, we began our journey with exquisite slippers and have since evolved into a full range of couture fashion and accessories. Our in-house design team designs each piece with care, ensuring that every look empowers you from morning to evening. At Laines London, we prioritize femininity, effortless style, and wearability, conducting regular fit tests and rigorous quality control to ensure that our fashion and footwear embrace you in a comfort. We are proud that Laines London is an all female run brand
Información de contacto
4,8
Excelente
414 opiniones
Invita a los clientes a opinar
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Ha contestado el 83% de las opiniones negativas
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Website easy to access
Website easy to access, product exceptional, and was delivered sooner than expected
14 de noviembre de 2025
Respuesta de Laines London
Thank You for your wonderful feedback and custom - it is truly appreciated - Chantelle -
Making slippers fun!
Shipping to the US was very quick, and love that all taxes etc. are included in the price. This has been a major factor in purchase decisions online (ex pat here). The slippers are sent in mesh bag which gives extra nice touch for gifting. Very happy with these, well made slippers with fun brooches that are unique and will last way past the slippers! Excited to gift these!!!
9 de noviembre de 2025
Respuesta de Laines London
Thank You for your wonderful feedback and custom - it is truly appreciated - Chantelle -
Great product and excellent customer…
Great product and excellent customer service
1 de noviembre de 2025
Respuesta de Laines London
Thank You for your wonderful feedback and custom - it is truly appreciated - Chantelle -
Cat Mum slippers.The website was very easy to use and…
The website was very easy to use and the item was delivered quickly. The quality of the slippers was excellent and exactly as they appeared on screen. Are going to make a super Christmas gift for my cat loving daughter in law.
11 de noviembre de 2025
Respuesta de Laines London
Thank You for your wonderful feedback and custom - it is truly appreciated - Chantelle -
Comfortable, beautiful, and quality slippers
The slippers are always comfortable to wear and the brooches are of good quality and attractive looking.
5 de noviembre de 2025
Respuesta de Laines London
Thank You for your wonderful feedback and custom - it is truly appreciated - Chantelle -
Perfect gift …
I ordered the slippers for a Christmas gift. They are so much nicer than the photos. I’m really pleased.
A lovely gift for someone who has everything
7 de noviembre de 2025
Respuesta de Laines London
Thank You for your wonderful feedback and custom - it is truly appreciated - Chantelle -
Quick shipping to U.S.
My order was processed and delivered quickly. The three pairs of slippers were exactly what I wanted.
8 de noviembre de 2025
Respuesta de Laines London
Thank You for your wonderful feedback and custom - it is truly appreciated - Chantelle -
Great London business
Laines were very helpful when I wished to change the product I ordered last minute. The cape has now arrived and is fabulous quality. I am very happy and will shop with them again.
25 de octubre de 2025
Respuesta de Laines London
Thank You for your wonderful feedback and custom - it is truly appreciated - Chantelle -
Respuesta de Laines London
Thank You for your wonderful feedback and custom - it is truly appreciated - Chantelle -
Love them so much
Love them so much, made my birthday special ❤️ unique and fabulous
15 de marzo de 2025
Respuesta de Laines London
Thank You for your wonderful feedback and custom - it is truly appreciated - Chantelle -
Love my Laines slippers
Love my Laines slippers — super comfy and they look fab. Everyone comments on them 💛
31 de octubre de 2025
Respuesta de Laines London
Thank You for your wonderful feedback and custom - it is truly appreciated - Chantelle -
A Joyful Gift
Bought a pair of sandals in the sale for a birthday present, the recipient was delighted and I was very impressed with the quality. What a quirky and fun gift to give to someone!
1 de octubre de 2025
Respuesta de Laines London
Thank You for your wonderful feedback and custom - it is truly appreciated - Chantelle -
Packed to perfection but yikes
Packed to perfection but yikes! The shipping almost killed me.
26 de octubre de 2025
Respuesta de Laines London
Thank You for your wonderful feedback and custom - it is truly appreciated - Chantelle -
Excellent service and communication…
Excellent service and communication with beautiful products . Sent some of my purchases early as was needed for gift Gorgeous products available
27 de octubre de 2025
Respuesta de Laines London
Thank You for your wonderful feedback and custom - it is truly appreciated - Chantelle -
Order not dispatch
Order not dispatch
Please note that the Trustpilot review was prompted by the company itself. As of now I haven’t received tracking information (contrary to the reply) and that is the reason for a bad review. Please note that the currently stated shipping policy is up to 5 business days for Croatia meaning it’s false advertising
27 de octubre de 2025
Respuesta de Laines London
Hello Gabrijela,
We’re sorry to see your recent review and completely understand your concern. Your order has been dispatched via UPS and is scheduled to arrive in Croatia on November 10th. Unfortunately, this is currently the standard delivery timeframe from the UK to Croatia.
Had you contacted us directly, we would have been happy to provide this information and hopefully put your mind at ease. You should already have received your tracking details—please check your junk or spam folder just in case. If you still can’t find them, please email us and we’ll resend the tracking link right away.
We truly hope you love your order once it arrives. If you feel your experience has improved, we’d be very grateful if you could consider updating your review, as the current one doesn’t reflect the full situation.
Thank you for your understanding and patience.
Kind regards,
Chantelle
Timely delivery and nicely packaged
22 de octubre de 2025
Respuesta de Laines London
Thank You so much :)
One of the best customer service experiences EVER! …
One of the best customer service experiences I’ve ever had! I wanted a pair of ‘bespoke’ slippers and Chantelle made the process so easy. I had the slippers delivered in a matter of days and they were better than I imagined. Stunning quality. I ABSOLUTELY LOVE THEM!!!! Thank you again Chantelle. I wish you every success.
18 de octubre de 2025
Respuesta de Laines London
Thank You so much :)
Quick service
How quick my slippers came even though I requested the broach to been sewn on.
19 de octubre de 2025
Respuesta de Laines London
Thank You so much :)
So happy to have found you
I have been dealing with Chantelle at Laines for my items, slippers, a cape and bag. The communicaiton has been fantastic, quick, professional but friendly and engaging. Just that process gave me a huge amount of confidence in the brand.
The items arrived yesterday and i couldn't be happier, so much so I am going to place another order for friends and family Christmas presents.
25 de octubre de 2025
Opinión espontánea
Respuesta de Laines London
Thank You so much :)
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