Lapland Letters Opiniones 

Respuesta de Lapland Letters

21 feb 2026

Thank you so much.

There is nothing we love more than hearing that children are amazed at how much Santa knows. Those little details are carefully checked and sealed here in the Lapland Postal Department so the magic feels wonderfully real from the very first moment.

We shall be ready to begin the festive season with you again.

Warm wishes,
Postie
Chief Postal Elf, Lapland Postal Department

Respuesta de Lapland Letters

15 feb 2026

Thank you so much for such a thoughtful review.

Four years of welcoming Lapland Letters into your home is something very special to us. We love hearing about those “Wait… how does Santa know that?!” moments. Those are carefully woven in here in Lapland, because true magic lives in the tiny, believable details.

It also means a great deal that you notice the quality, packaging, and choice each year. The elves work hard to ensure nothing feels repeated or rushed, and that every letter and extra arrives beautifully presented and right on time. Reliability may sound simple, but at Christmas it protects the magic.

Knowing it brings you peace of mind in December is the finest compliment we could receive.

Warm festive wishes,
Postie
Chief Postal Elf, Lapland Postal Department

Respuesta de Lapland Letters

15 feb 2026

Thank you so much, Sam.

Five years of magic arriving at your door is something we never take for granted. Hearing that your boys are still wonderfully surprised by how much Father Christmas seems to know about them tells us the enchantment is very much alive.

The elves take great care to ensure each Lapland Letter feels fresh and exciting every year, with new stories to discover and details woven in just for them. And those extras? The personalised chocolate bar and magic snow are packed with particular care here in the Lapland Postal Department, because it is often those little touches that make the biggest sparkle.

Knowing the quality, presentation, and even our help in correcting a spelling mistake all met your expectations means the world to us. Families like yours keep the magic glowing brightly in Lapland.

Warm festive wishes,
Postie
Chief Postal Elf, Lapland Postal Department

Respuesta de Lapland Letters

12 feb 2026

Thank you so much, David.

“No one does it better” is something that will have the whole Lapland Postal Department standing a little taller today. Knowing you have trusted Lapland Letters for years and years, and that they still feel special and naturally written for your children, means more than we can say.

Every word, every extra pack, and every detail of the branding is carefully prepared so it truly feels as though it has travelled straight from Santa’s desk. Hearing that your children absolutely love receiving them, and that it adds to the magic of Christmas in your home, is exactly why we do what we do.

With heartfelt festive wishes,
Postie
Chief Postal Elf, Lapland Postal Department

Respuesta de Lapland Letters

11 feb 2026

Thank you so much, Rose.

There is something truly special about hearing that your daughter has been receiving her Lapland Letter since she was a small child, and that even now at 12 she still feels that same excitement when it arrives. That kind of tradition speaks to something deeper than a letter alone. It is about family, shared moments, and the quiet joy of keeping Christmas magic alive together, year after year.

Here in Lapland, we believe Christmas is built on those values. The love in a home, the anticipation in the days leading up to Christmas, the simple happiness of opening something addressed just to you. Knowing your family has welcomed us into that tradition for so many years is a true honour. The elves take great care to ensure everything arrives on time and just as it should, because those small details help protect the bigger magic.

Santa sends his heartfelt thanks for your continued trust. Families like yours are at the very heart of everything we do.

With warm festive wishes,
Postie
Chief Postal Elf, Lapland Postal Department

Respuesta de Lapland Letters

10 feb 2026

Thank you so much, Laura.

Hearing how your girls enjoyed reading, sharing, and exploring everything inside their Lapland Letters makes the Post Room smile from corner to corner. From the reindeer food to the expanding snow, every little extra is packed with care to help build that Christmas excitement right up to the big day. Knowing it will become part of your family’s yearly tradition is truly magical to us.

Warm festive wishes,
Postie
Chief Postal Elf, Lapland Postal Department

Respuesta de Lapland Letters

10 feb 2026

Thank you so much, Daniel.

It means a great deal to hear how your Lapland Letters arrived swiftly and created such excitement. Every letter is carefully checked, stamped, and sent with great care from our Lapland Postal Department, so knowing it brought such happiness to your children truly warms the Post Room.

Festive regards,
Postie
Chief Postal Elf, Lapland Postal Department

Respuesta de Lapland Letters

10 feb 2026

Thank you, Natasha, this truly made the Lapland Postal Department smile.

Five magical years of letters travelling from Lapland is something very special. Knowing you have kept every Lapland Letter, and that they have become part of your family’s Christmas countdown each year, means so much to us. With 318 days to go until Christmas, the elves are already keeping a close eye on the calendar, quietly preparing the next little piece of magic for its journey.

With warm festive wishes,
Postie
Chief Postal Elf, Lapland Postal Department

Respuesta de Lapland Letters

10 feb 2026

Thank you, Marsha.

It means so much to know Lapland Letters have been part of your Christmas for several years, bringing that extra sprinkle of happiness each time. The elves love hearing that the magic arrives smoothly and is enjoyed year after year.

Festive wishes,
Postie
Chief Postal Elf, Lapland Postal Department

Respuesta de Lapland Letters

Actualizada el 10 feb 2026

Thank you so much for your lovely review and for trusting Lapland Letters for over five years. It really means a lot to all of us here.

Knowing the letters still feel magical year after year, and that everything arrives just as it should, makes all the hard work worthwhile. We’re especially glad to hear how real the experience feels for the little ones, that is exactly what we aim for.

Thank you again for being part of the Lapland Letters journey. We truly appreciate your continued support.

Magical wishes,
Postie
Chief Postal Elf, Lapland Postal Department

Respuesta de Lapland Letters

9 feb 2026

Hello, Postie Paul here, Chief Postal Elf at Lapland.

I am truly sorry this caused disappointment. I know just how important these letters are, especially when they are meant to arrive before Christmas.

To give a little reassurance, we have successfully delivered over 10,000 letters this year. Very occasionally, especially during the busiest postal weeks, Royal Mail experiences wider issues such as delays, misrouting, or lost mail. Sadly, it appears your letters were caught up in one of these rare situations, which sits outside of our control once they leave Lapland.

As soon as this was brought to our attention, I personally made sure it was looked into, and a full refund was issued. We would never want anyone to feel worried or believe their letters were not taken seriously.

Thank you for sharing your experience. While it is always disappointing when things do not go to plan, I hope this helps explain what happened and reassures other families reading along.

Warm wishes,
Postie Paul
Chief Postal Elf

Respuesta de Lapland Letters

9 feb 2026

Hello, Postie Paul here, Chief Postal Elf.

I am very sorry to read this and understand how upsetting this must feel, especially when the letter was meant for your grandson at Christmas.

I would like to reassure you that we are a genuine, family run business and not a scam. This year alone, we successfully sent out over 10,000 letters. Very occasionally, particularly during the busiest Christmas postal period, Royal Mail experiences delays or losses within their network once items have left us.

When customers report a delay, we always ask for a short amount of time to allow the post to catch up, as many letters do arrive late. If an item does not arrive, we investigate and resolve the matter appropriately. We do not ignore customers, and we never intentionally withhold refunds.

Our office does close after Christmas, which is clearly communicated, but all outstanding issues are addressed. If you are still awaiting a resolution, please do contact us again and we will ensure this is looked into for you.

Warm wishes,
Postie Paul
Chief Postal Elf

Respuesta de Lapland Letters

9 feb 2026

Thank you so much for taking the time to share this. I am delighted to hear you found the website easy to use and that the letters felt truly magical.

Knowing that your children are excited and that a little Christmas magic is on its way means the world to us here in Lapland. It is exactly why we do what we do.

Wishing you and your family a wonderful and magical Christmas,
Postie Paul
Chief Postal Elf