Our whole experience started with Jamie in the Bristol store, extremely helpful and knowledgable from the beginning! We purchased a sofa bed and I was nervous about it fitting up the stairs. When th... Ver más
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Consulta las opiniones de los clientes
We have shopped at Lee Longlands Birmingham several times over the years. In fact they are our ‘go to’ store when looking for an item for the home. Have always found what we want and the quality we w... Ver más
We had been searching for over a year for some 60s style sofa's and finally with great help from James at Birmingham Lee Longlands, we found exactly what we were after. The service from beginning to d... Ver más
Friendly helpful staff. Shame the lighting department has gone. Having the lights spread across the whole store makes searching time consuming also the price tags are inaccessible on those hanging fro... Ver más
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Información proporcionada por diversas fuentes externas
At Lee Longlands, we’ve been following trends for more than a century – so calling our teams experts is a bit of an understatement. With decades of experience between us, a keen eye for style and a passion to support your needs, our colleagues are proud to help everyone who crosses our thresholds, from offering advice through to delivery and beyond. So just like our famous jingle says, you can leave it to Lee Longlands to turn a house into your home.
Información de contacto
224 Broad Street, B15 1AZ, Birmingham, Reino Unido
- 0333 200 1552
- info@leelonglands.com
- www.leelonglands.co.uk
4,8
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Damaged coffee table delivered
Damaged coffee table delivered – very disappointing
We purchased a coffee table from Lee Longlands after viewing and selecting it in their Abingdon store. Unfortunately, when it was delivered today, it arrived with a large, very noticeable crack across the top and a deep scratch underneath.
Neither of these defects was present when we inspected the table in store. We specifically selected this table based on the condition we saw, and we also paid for delivery, so receiving it significantly damaged is extremely disappointing.
I have contacted Lee Longlands and provided photographs of the damage. I am hoping someone from the management/customer service team can respond promptly and offer a reasonable solution — either a partial refund reflecting the significant damage if we keep the table, or replacement with an undamaged table.
I will update this review once Lee Longlands has responded and hopefully resolved the issue.
29 de septiembre de 2026
Opinión espontánea
Respuesta de Lee Longlands
Thank you for taking the time to share your feedback. We're very sorry to hear that your coffee table arrived with damage, particularly as you had inspected and selected the table in our Abingdon store based on its condition at the time.
We completely understand how disappointing it must have been to discover the crack and scratch when the table was delivered, especially after paying for delivery and looking forward to receiving your purchase.
Thank you for contacting us and providing photographs of the damage. These will help our team review what has happened and consider the appropriate options available to resolve the matter.
We appreciate your patience and hope we can bring this to a satisfactory conclusion for you as quickly as possible.
Warm regards,
The Lee Longlands Team
Excellent Service
A very warm welcome from Alex who could not have been more helpful without being pushy.
28 de septiembre de 2026
Respuesta de Lee Longlands
Thank you so much for your lovely feedback!
We're delighted to hear that Alex gave you such a warm welcome and provided helpful, attentive service while allowing you plenty of space to browse without any pressure.
We'll be sure to pass your kind comments on to Alex. Thank you for choosing Lee Longlands, and we look forward to welcoming you back again!
Warm regards,
The Lee Longlands Team
Really pleased with new sofa and chair
Really pleased with new sofa and chair. Staff ( especially Fran and Ron Abingdon branch)were very helpful and delivery men Lee and Lamar were fantastic.
29 de septiembre de 2026
Opinión espontánea
Respuesta de Lee Longlands
Thank you so much for your fantastic feedback!
We're delighted to hear that you're really pleased with your new sofa and chair and that Fran and Ron at our Abingdon store were so helpful throughout your purchase.
A special thank you also for recognising Lee and Lamar. It's wonderful to hear that they provided such a fantastic delivery experience, and we'll be sure to pass your lovely comments on to everyone involved.
Thank you for choosing Lee Longlands. We hope you enjoy your new furniture for many years to come!
Warm regards,
The Lee Longlands Team
Commitment to be helpful.
Alex seemed very knowledgeable and nothing was too much trouble. We went in looking for side table primarily but found Alex so helpful on the Tempur products , swapping different ones around to suit Sue & I which gave us a better insight into the product. It was something that we needed sorting with the product knowledge and keenness to help made all the difference. Thank you for your time and patience.
28 de septiembre de 2026
Respuesta de Lee Longlands
Thank you so much for your wonderful feedback!
We're delighted to hear that Alex was so knowledgeable, helpful and patient during your visit. It's especially great to know that he took the time to show you and Sue the different Tempur options, adjusting things so you could properly compare them and gain a better understanding of which product would suit you best.
Good product knowledge and taking the time to understand each customer's individual needs can make all the difference with such an important purchase, so we'll be sure to pass your lovely comments on to Alex.
Thank you for choosing Lee Longlands, and we hope you're both delighted with your purchases!
Warm regards,
The Lee Longlands Team
Had a great service from lee longlands
Had a great service from lee longlands, right from the purchase online to the delivery team of Richard and Will who attended today.
28 de septiembre de 2026
Opinión espontánea
Respuesta de Lee Longlands
Thank you so much for your fantastic feedback!
We're delighted to hear that you received great service throughout your whole experience, from purchasing online right through to delivery.
A special thank you for recognising Richard and Will. We'll be sure to pass your kind comments on to them both and let them know they helped make your experience such a positive one.
Thank you for choosing Lee Longlands. We hope you enjoy your new furniture for many years to come!
Warm regards,
The Lee Longlands Team
Richard and Will installed our…
Richard and Will installed our Venjakob cabinet. They were very friendly and helpful. We are extremely pleased with purchase and service
17 de septiembre de 2026
Opinión espontánea
Respuesta de Lee Longlands
Thank you so much for your wonderful feedback!
We're delighted to hear that you're extremely pleased with your new Venjakob cabinet and the service you received.
It's also lovely to know that Richard and Will were friendly and helpful while installing your cabinet. We'll be sure to pass your kind comments on to them both.
Thank you for choosing Lee Longlands. We hope you enjoy your beautiful new cabinet for many years to come!
Warm regards,
The Lee Longlands Team
Sofa delivery
Arrived on time .
Gave me plenty of notice .
Tiny and Kane were very personable .
Put the sofa together easily,taking all the packing with them.
Fantastic service.
Thanks .
Claire ,Corsham
28 de septiembre de 2026
Opinión espontánea
Respuesta de Lee Longlands
Thank you so much for your fantastic feedback, Claire!
We're delighted to hear that your delivery arrived on time, with plenty of notice beforehand, and that Tony and Kane provided such a friendly and personable service.
It's wonderful to know they assembled your new sofa efficiently and took all the packaging away afterwards, leaving everything ready for you to enjoy.
We'll be sure to pass your lovely comments on to Tony and Kane. Thank you for choosing Lee Longlands, and we hope you enjoy your new sofa for many years to come!
Warm regards,
The Lee Longlands Team
White glove delivery
The Lee Longlands delivery team delivered my new sofa and recliner efficiently and were very careful not to damage doorways and carpets. All the packaging was taken away. Mark and Ben were friendly and courteous
25 de septiembre de 2026
Opinión espontánea
Respuesta de Lee Longlands
Thank you so much for your lovely feedback!
We're delighted to hear that Mark and Ben provided such an efficient and careful delivery service, taking particular care around your doorways and carpets while bringing in your new sofa and recliner.
It's also great to know they were friendly and courteous and removed all the packaging afterwards. We'll be sure to pass your kind comments on to them both.
Thank you for choosing Lee Longlands. We hope you enjoy your new sofa and recliner for many years to come!
Warm regards,
The Lee Longlands Team
Very pleased .
Very pleased with our purchase in the sale. Delivery delayed at the last minute due to van breakdown but Lee Longlands apologised and kept us in touch. Delivery team (Carl and Frank) called an hour before arrival and were polite and helpful throughout. Cannot fault our experience.
28 de septiembre de 2026
Opinión espontánea
Respuesta de Lee Longlands
Thank you so much for your wonderful feedback!
We're delighted to hear that you're very pleased with your sale purchase. We really appreciate your understanding regarding the last-minute delay caused by the van breakdown, and we're pleased that our team kept you informed and apologised for the inconvenience.
It's also fantastic to hear that Carl and Frank provided such a positive delivery experience, calling ahead and being polite and helpful throughout. We'll be sure to pass your kind comments on to them both.
Thank you for choosing Lee Longlands. We're thrilled that, despite the unexpected delay, you couldn't fault your overall experience, and we hope you enjoy your new furniture for many years to come!
Warm regards,
The Lee Longlands Team
Our initial order in store on 7th…
Our initial order in store on 7th January 2026 they spelt our surname wrong, which meant our email was spelt wrong, and also had a number wrong on our phone number. This caused problems for our initial delivery. Our table and chairs inially delivered, but the table had been damaged at some point and was twisted. We had to wait for a new table to be made, which was delived on 28th September 2026. Replacement table perfect. Delivery staff (Will & Richard), were great and very efficient.
28 de septiembre de 2026
Opinión espontánea
Respuesta de Lee Longlands
Thank you for taking the time to share your experience.
We're very sorry for the errors made when your original order was placed and for the communication and delivery problems these subsequently caused. We also appreciate how disappointing it must have been to then receive a damaged table and have such a lengthy wait for the replacement.
We're pleased, however, that your replacement table has now arrived in perfect condition and that Will and Richard provided such an efficient and positive delivery experience. We'll be sure to pass your kind comments on to them both.
Thank you for your patience throughout this process. We hope you can now enjoy your new table and chairs for many years to come.
Warm regards,
The Lee Longlands Team
Good communication and prompt delivery
Good communication and prompt delivery, very friendly service from Carl and Frank ☺️
28 de septiembre de 2026
Opinión espontánea
Respuesta de Lee Longlands
Thank you so much for your lovely feedback!
We're delighted to hear that communication was good throughout and that your delivery arrived promptly. It's also wonderful to know that Carl and Frank provided such friendly service.
We'll be sure to pass your kind comments on to them both. Thank you for choosing Lee Longlands, and we hope you enjoy your new furniture!
Warm regards,
The Lee Longlands Team
What a great find
What a great find! The furniture here is lovely. So much variety and well made. The staff were friendly, knowledgeable and made you feel relaxed. No pressure to buy and allowed us to take our time. The service provided was excellent and John made it all so easy. We are so pleased with our purchase and can’t wait for it to be in our home! We will definitely be back for more as we had our eye on a few pieces here.
25 de septiembre de 2026
Respuesta de Lee Longlands
We're delighted to hear how much you enjoyed discovering our furniture collection and that the variety and quality impressed you. It's especially lovely to know that our team created such a friendly and relaxed atmosphere, giving you all the time you needed without any pressure.
A special thank you for recognising John. We're thrilled that his knowledge and service made everything so easy, and we'll be sure to pass your kind comments on to him.
It's wonderful to hear how excited you are for your new furniture to arrive – and even better that you've already spotted a few pieces for next time! Thank you for choosing Lee Longlands, and we look forward to welcoming you back again soon.
Warm regards,
The Lee Longlands Team
kitchen solution
We were looking for a kitchen sideboard and ended up buying a dining table set and then Jake sourced a matching sideboard to give us a great overall kitchen solution. Great service
25 de septiembre de 2026
Respuesta de Lee Longlands
We're delighted to hear that Jake was able to help turn your search for a sideboard into a complete dining solution for your kitchen. It's especially great that he could source a matching sideboard to complement your new dining table and chairs.
We'll be sure to pass your kind comments on to Jake. Thank you for choosing Lee Longlands, and we hope your new furniture looks fantastic in your home!
Warm regards,
The Lee Longlands Team
Friendly and helpful service
Very helpful. Valuable advice given. Staff knowledgeable about products. Excellent customer service. Thank you.
25 de septiembre de 2026
Respuesta de Lee Longlands
Thank you so much for your wonderful feedback!
We're delighted to hear that our team were helpful and knowledgeable, and that the advice you received helped you make the right choice. Providing excellent customer service and informed guidance is exactly what we aim for.
Thank you for choosing Lee Longlands. We really appreciate your kind comments and look forward to welcoming you back again!
Warm regards,
The Lee Longlands Team
Delivery of the sofa was great
Delivery of the sofa was great. Carl and Frank got the sofa in perfectly, were very respectful of the property, and we're cheerful and helpful. Really pleased with the service.
25 de septiembre de 2026
Opinión espontánea
Respuesta de Lee Longlands
Thank you so much for your fantastic feedback!
We're delighted to hear that Carl and Frank provided such a great delivery experience. It's wonderful to know they handled your new sofa with care, were respectful of your home, and remained cheerful and helpful throughout.
We'll be sure to pass your kind comments on to them both. Thank you for choosing Lee Longlands, and we hope you enjoy your new sofa for many years to come!
Warm regards,
The Lee Longlands Team
delivered and installed without issues
delivered and installed without issues. Friendly and helpful staff.
23 de septiembre de 2026
Opinión espontánea
Respuesta de Lee Longlands
Thank you for your lovely feedback!
We're delighted to hear that your delivery and installation went smoothly and that our team were friendly and helpful throughout.
Thank you for choosing Lee Longlands. We hope you're delighted with your new furniture and look forward to welcoming you back again!
Warm regards,
The Lee Longlands Team
Carl & Frank did a great job.
Carl & Frank did a great job.
Telephoned nice & early with appropriate realistic delivery time.
23 de septiembre de 2026
Opinión espontánea
Respuesta de Lee Longlands
We're pleased to hear that our delivery team contacted you nice and early and provided a realistic delivery time, helping you plan your day with confidence.
Thank you for choosing Lee Longlands. We really appreciate your comments and hope you're delighted with your new furniture!
Warm regards,
The Lee Longlands Team
A truly delightful shopping experience
A truly delightful shopping experience, Khanak provided professional, and friendly service. I highly recommend this store.
19 de septiembre de 2026
Respuesta de Lee Longlands
We're delighted to hear that you had such an enjoyable shopping experience and that Khanak provided the perfect combination of professional and friendly service.
We'll be sure to pass your lovely comments on to Khanak. Your recommendation means a great deal to us, and we look forward to welcoming you back to Lee Longlands again!
Warm regards,
The Lee Longlands Team
Richard and Kane delivered our table…
Richard and Kane delivered our table today and we were very pleased with the delivery.
Very polite and cheerful and thoughtful.
Thank you Dorothy Bridge
24 de septiembre de 2026
Opinión espontánea
Respuesta de Lee Longlands
Thank you so much for your lovely feedback, Dorothy!
We're delighted to hear that Richard and Kane provided such a positive delivery experience and that you found them polite, cheerful and thoughtful throughout.
We'll be sure to pass your kind comments on to them both. Thank you for choosing Lee Longlands, and we hope you enjoy your new table for many years to come!
Warm regards,
The Lee Longlands Team
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