Leveled Up Society Opiniones 1289

Respuesta de Leveled Up Society

15 jun 2023

Dear Juan,

Thank you for sharing your feedback with us. We appreciate you taking the time to provide your thoughts and concerns. However, after conducting a thorough review of our records, we were unable to locate any account associated with your provided email or name.

We genuinely want to assist you and address any issues you may have experienced. To do so, we kindly request that you please reach out to us directly with your account information or any relevant details regarding your payment cancellation. This will enable us to investigate the matter further and provide you with appropriate assistance.

At Leveled Up, we strive to ensure a positive and reliable trading experience for all our clients. We take customer satisfaction seriously and are committed to resolving any issues promptly and fairly. Therefore, we encourage you to contact us so that we can address your concerns and work towards a resolution.

Thank you for your understanding and cooperation. We look forward to hearing from you soon.

Best regards,
Leveled Up Society Support Team

Respuesta de Leveled Up Society

8 may 2023

Dear Jeniffer,

We are sorry to hear that you are experiencing difficulties with our platform. We value your feedback and take all concerns seriously. We would like to assist you in resolving any issues you may be facing. Could you please provide us with more details about the specific issues you have encountered? Our team is dedicated to providing the best service possible and we will do our best to address your concerns promptly.

Thank you for your patience and we look forward to hearing from you.

Best regards,
Leveled Up Society Support Team

Respuesta de Leveled Up Society

8 may 2023

Dear Bruce,

Thank you for bringing this to our attention. We apologize for any inconvenience this delay may have caused you. Our team is dedicated to thoroughly reviewing each account and its trading history before issuing payouts to ensure compliance with our terms and conditions. We appreciate your patience during this process and assure you that we are working diligently to resolve this matter as quickly as possible.

If you have any further concerns or questions, please do not hesitate to contact us. We are always here to assist you.

Best regards,
Leveled Up Society Support Team

Respuesta de Leveled Up Society

8 may 2023

Dear Oscar,

Thank you for bringing this to our attention. We apologize for any inconvenience this delay may have caused you. Our team is dedicated to thoroughly reviewing each account and its trading history before issuing payouts to ensure compliance with our terms and conditions. We appreciate your patience during this process and assure you that we are working diligently to resolve this matter as quickly as possible.

If you have any further concerns or questions, please do not hesitate to contact us. We are always here to assist you.

Best regards,
Leveled Up Society Support Team

Respuesta de Leveled Up Society

23 may 2023

Dear German,

We appreciate you taking the time to provide feedback regarding your experience on our platform, although we regret to hear about your dissatisfaction. We understand that the account breach and subsequent termination of your account due to High-Frequency Trading (HFT) has caused frustration.

At Leveled Up, we have strict policies and guidelines in place to ensure fair and transparent trading practices. The use of HFT is explicitly prohibited, as it goes against our principles of maintaining a level playing field and providing a reliable trading environment for all our users. Unfortunately, we detected HFT activity on your account during our routine monitoring, which led to the breach and subsequent termination.

We understand that this outcome may be disappointing for you, and we apologize for any confusion or lack of clarity regarding our policies. As a responsible trading platform, we are committed to upholding the integrity of our services and enforcing the rules and regulations that protect the interests of all our traders.

We encourage you to familiarize yourself with our Terms of Service and trading guidelines to ensure compliance and avoid any future breaches. Our priority is to maintain a fair and secure environment for all participants, and we appreciate your understanding in this matter.

Thank you for your feedback, and we sincerely apologize for any inconvenience caused.

Best regards,
Leveled Up Society Support Team

Respuesta de Leveled Up Society

23 may 2023

Dear Veronica,

We regret to inform you that after a thorough review of your trading activity during the challenge, we have identified the use of High-Frequency Trading (HFT) strategies. As stated in our terms and guidelines, the use of HFT is strictly prohibited on our platform.

We take the integrity of our challenges very seriously and ensure that all traders adhere to the established rules. Unfortunately, the use of HFT violates our policies and undermines the fairness and level playing field we strive to maintain for all participants.

As a result of this violation, we have made the decision to send you back to stage 1 of the challenge. We understand that this news may be disappointing, and we apologize for any inconvenience caused.

We urge you to review our guidelines thoroughly and ensure full compliance with our trading policies moving forward. Our intention is to provide a fair and transparent trading environment for all participants.

Thank you for your understanding and cooperation.

Best regards,
Leveled Up Society Support Team

Respuesta de Leveled Up Society

23 may 2023

Dear Franco,

We appreciate you taking the time to share your experience with us. We sincerely apologize for the significant delay you encountered in receiving your payout. We understand the frustration this must have caused, and we want to address your concerns.

First and foremost, we would like to inform you that our payout process involves a thorough review of the trading activity in its entirety before proceeding with any account. This is to ensure compliance with our internal policies and industry regulations. We understand that this review period may sometimes result in delays, and we apologize for any inconvenience caused.

Upon completing the review of your account, our team identified High-Frequency Trading (HFT) activities during the duration of your trading activity. While HFT is strictly prohibited on our platform, we want to assure you that we take all cases seriously and handle them with utmost care and diligence.

Despite the breach of our rules, we acknowledge that you were entitled to a payout based on the previous agreement. We are pleased to inform you that after reviewing your case, our team issued the payout in accordance with the terms outlined in the contract.

We also want to thank you for your cooperation in promptly signing the required contract, which allowed us to process and send your payout. We understand the frustration caused by the delay, and we genuinely apologize for any inconvenience it may have caused.

We value your partnership and appreciate your understanding throughout this process. We are continually working to enhance our systems and processes to provide a better experience for our traders. Your feedback is valuable to us, and we will take it into consideration to improve our services moving forward.

Once again, we apologize for the delay and any inconvenience caused. Thank you for your patience and understanding.

Best regards,
Leveled Up Society Support Team

Respuesta de Leveled Up Society

23 may 2023

Dear Jhoanna,

We appreciate you taking the time to share your experience with us. We sincerely apologize for the significant delay you encountered in receiving your payout. We understand the frustration this must have caused, and we want to address your concerns.

First and foremost, we would like to inform you that our payout process involves a thorough review of the trading activity in its entirety before proceeding with any account. This is to ensure compliance with our internal policies and industry regulations. We understand that this review period may sometimes result in delays, and we apologize for any inconvenience caused.

Upon completing the review of your account, our team identified High-Frequency Trading (HFT) activities during the duration of your trading activity. While HFT is strictly prohibited on our platform, we want to assure you that we take all cases seriously and handle them with utmost care and diligence.

Despite the breach of our rules, we acknowledge that you were entitled to a payout based on the previous agreement. We are pleased to inform you that after reviewing your case, our team issued the payout in accordance with the terms outlined in the contract.

We also want to thank you for your cooperation in promptly signing the required contract, which allowed us to process and send your payout. We understand the frustration caused by the delay, and we genuinely apologize for any inconvenience it may have caused.

We value your partnership and appreciate your understanding throughout this process. We are continually working to enhance our systems and processes to provide a better experience for our traders. Your feedback is valuable to us, and we will take it into consideration to improve our services moving forward.

Once again, we apologize for the delay and any inconvenience caused. Thank you for your patience and understanding.

Best regards,
Leveled Up Society Support Team

Respuesta de Leveled Up Society

18 may 2023

Dear Harold,

Thank you for providing feedback regarding your recent payout request. We appreciate your understanding and want to address your concerns regarding the denial of your payout.

Upon reviewing your account, our team found multiple CID's (Client ID) associated with your account originating from different countries. As outlined in our terms and conditions, this violates our policy as it raises concerns about the security and integrity of the trading account. Consequently, we regrettably had to deny your payout request.

We understand that this decision may be disappointing for you, and we sincerely apologize for any inconvenience caused. We take security very seriously and have strict measures in place to ensure the safety of our traders and the integrity of our platform. These measures include monitoring and detecting any suspicious activity, such as the use of multiple CID's from different countries.

Your feedback is valuable to us, and we appreciate you bringing this matter to our attention. We will take your comments into consideration as we continually strive to improve our services and policies.

If you have any further questions or require additional clarification, please feel free to contact our support team. We are here to assist you.

Once again, we apologize for any frustration this may have caused and thank you for your understanding.

Best regards,
Leveled Up Society Support Team

Respuesta de Leveled Up Society

18 may 2023

Dear Gerardo,

We hope this email finds you well. We would like to provide you with an update regarding your payout request and address the delay you have experienced. We sincerely appreciate your patience during this time and value your feedback.

After carefully reviewing your account and payout request, our team sent you a contract to sign on 5/12/2023 to proceed with the payout process. We apologize for any confusion or inconvenience caused by the delay in sending the contract earlier. Our aim is to ensure a smooth and efficient payout process for all our traders, and we regret any delay you have encountered.

We genuinely appreciate your understanding and patience throughout this period. Your feedback has been crucial in helping us identify areas where we can improve our processes and enhance our overall service quality. We take all feedback seriously and continuously work towards refining our procedures to provide the best possible experience for our traders.

If you have any questions or need further assistance regarding the contract or any other matter, please don't hesitate to reach out to our support team. They will be more than happy to guide you through the process and address any concerns you may have.

Once again, we extend our heartfelt appreciation for your patience and understanding during this time. Your satisfaction is of utmost importance to us, and we are committed to resolving this matter and ensuring your payout is processed as efficiently as possible.

Thank you for choosing Leveled Up Society, and we look forward to serving you in the future.

Best regards,
Leveled Up Society Support Team

Respuesta de Leveled Up Society

3 may 2023

Dear Maria,

We appreciate you taking the time to share your feedback with us. We are sorry to hear that you were unable to receive funding due to the use of high frequency trading, which is not permitted on our platform as it goes against our terms and conditions.

We understand that this news may be disappointing, but we want to emphasize that we have these policies in place to maintain a fair and level playing field for all traders. Our goal is to provide a transparent and trustworthy platform that adheres to market regulations and ethical trading practices.

If you have any further concerns or questions about our evaluation process or policies, please do not hesitate to reach out to our team. We appreciate your patience and understanding and hope that you consider us for your future trading endeavors.

Best regards,
Leveled Up Society Support Team

Respuesta de Leveled Up Society

3 may 2023

Dear Eduardo,

Thank you for taking the time to share your feedback with us. We apologize for any inconvenience caused by the delay in your payout. We understand that receiving your payout in a timely manner is important to you and we want to assure you that we are doing everything we can to process your payment as quickly as possible.

Please note that our payout process involves various verification and compliance checks to ensure the accuracy and security of transactions. While this process may take some time, we are committed to providing the highest level of service to our traders.

We value your business and are sorry that we fell short of your expectations in this instance. We appreciate your patience and understanding and would like to assure you that we are working diligently to expedite your payout.

If you have any further concerns, please feel free to reach out to us directly. We are always here to help and support our traders in any way we can.

Best regards,
Leveled Up Society Support Team

Respuesta de Leveled Up Society

18 may 2023

Dear Jose,

Thank you for your valued feedback in regards to the experience you had.

First and foremost, I apologize if there was any confusion regarding the payments page. We understand that it can be overwhelming to navigate the different options and processes, especially when it comes to cryptocurrencies. We appreciate your feedback, and we will make sure to improve the clarity and user-friendliness of our payments page going forward.

Regarding the refund you received, I would like to clarify the reason behind it. After a thorough review of your account activity, it was determined that a breach had occurred, leading to the activation of our refund policy. As part of our commitment to maintaining a fair and secure trading environment, we take breaches and violations of our terms and conditions seriously.

Please understand that the refund was issued in accordance with our policies and was not meant as a reflection of your abilities or commitment as a trader. We value your participation and sincerely apologize for any inconvenience or disappointment this may have caused.

If you have any further questions or concerns regarding the refund or any other aspect of your trading experience, please don't hesitate to reach out. Our support team is here to assist you and provide any necessary clarification.

Once again, we apologize for any confusion and assure you that we strive to continuously improve our services to meet the needs of our valued traders like yourself.

Thank you for your understanding and continued support.

Best regards,
Leveled Up Society Support Team