Ryan Property Tax previously LHL Property Auditors Opiniones 115

TrustScore: 4.5 sobre 5

4,7

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Great experience and several companies out there that offer to claim money back for you and try to charge upfront Monet. Not LHL Property Auditors and working with a great member of st... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I wouldn't hesitate to recommend or use LHL Propery Auditors. From the initial call to completion our refund was handled professionally and promptly. Natalie Scoble initially called and she really was... Ver más

Valorada con 5 estrellas sobre 5

Alan originally contacted us and we were sceptical at first but thanks to his kind persistence we made great savings and cannot be more thankful - wish we had acted on it sooner as we would have rec... Ver más

Valorada con 5 estrellas sobre 5

When Lee first approached the company I was apprehensive about what LHL could achieve. After further discussion on a no win no fee basis I asked Lee to look after our interest. I can recommend LHL wit... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Asesor fiscal

Escrito por la empresa

Business Rates refund and reduction service which ensures our clients never overpay. No win-no fee commission only based service.


Información de contacto

4,7

Excelente

TrustScore: 4.5 sobre 5

115 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Valorada con 2 estrellas sobre 5

Refund Delivered, But Caution Advised

We did receive a historic business rates refund through this company, which was a positive outcome, and the process itself was relatively straightforward.

That said, our overall experience was affected by a lack of transparency around costs. As a charity, we are particularly mindful of value for money, and it wasn't made clear at the outset that, once VAT was applied, the company's fee would amount to more than half of the refund, something we feel should have been explained upfront.

We were also told on several occasions, both in writing and in person, that our future business rates would be reduced. In practice, our rates increased, placing additional pressure on our charitable budget. We understand that wider revaluations by the Valuation Office Agency can influence outcomes, but we weren't made aware of this risk at the time, and future savings were presented more as an expected outcome than a possibility. We are also not entirely clear on whether the work carried out may have contributed to the increase, and feel this was never adequately addressed.

When we raised our concerns, the response did acknowledge some "confusion," though we felt it fell short of fully addressing the miscommunication.

Overall, the company did deliver on the refund itself, but the lack of upfront clarity and the way future outcomes were communicated mean we'd encourage others, particularly other charities, to ask detailed questions before proceeding.

13 de marzo de 2026
Opinión espontánea
Logotipo de Ryan Property Tax previously LHL Property Auditors

Respuesta de Ryan Property Tax previously LHL Property Auditors

Dear Rosa,

Thank you for providing this feedback. We are pleased that our work successfully delivered a historic refund for the charity, though we appreciate the opportunity to clarify the points you’ve raised regarding fees and future rates.

Regarding Future Business Rates:

We would like to clarify that the work we performed did result in a reduction of your rates bills. However, during this same period, the Valuation Office Agency (VOA) implemented a new national Rating List. This wider revaluation saw property values increase across the board, there was not an increase because of our work. While our intervention ensured your rates were lower than they otherwise would have been, the external increase from one Rating List to the next unfortunately offset those savings. We regret that this distinction between our results and the VOA’s general increase was not made clearer at the time.

Regarding Fees and VAT:

Our fee structure is outlined in our signed agreement as a percentage of the savings plus VAT. We understand that as a charity, VAT represents a real cost that cannot always be reclaimed, and we hear your feedback that the 'total' cost impact could have been highlighted more prominently during our initial discussions.

Our Commitment:

We take pride in supporting the sector and apologise for any stress caused by the timing of the VOA’s revaluation. We would be happy to provide a detailed breakdown showing exactly how your bills would have looked without our intervention to give you a clearer picture of the value delivered.

Valorada con 5 estrellas sobre 5

A top professional service from LHL

An excellent service from LHL Property Auditors. They assisted us with our business rates rebate. The whole process was smooth and very prompt. Natalie was a real help through out the process. Would highly recommend.

16 de febrero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Pleasantly surprised!

I cannot believe how wonderful this company is! At first I genuinely thought it was a scam and was hesitant. However within three weeks of contacting them we had received our refund of over £10,000. Would recommend them to any business.

10 de noviembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

LHL Property Auditors assisted us in…

LHL Property Auditors assisted us in obtaining an excellent refund on last year's rates and reducing the costs for the upcoming year. Their service was outstanding, with a team that's both supportive and professional. I highly recommend their services.

31 de diciembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Highly Highly Recommend these guys

Highly Highly Recommend these guys, I had been getting emails for some months and passed onto our finance Director for advice, he felt it was likely a waste of time so ignored the emails and then a few weeks ago I thought I may as well challenge our business rates with the help of Lauren Bennett and she helped us reclaim £15k. Very friendly service and kept me in the loop throughout.

12 de diciembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Absolutely astounded by this company

Absolutely astounded by this company. We were sceptical at first thinking youd never get anything back from councils, however only a few weeks later and we have had a massive pay out on overpaid rates. Couldnt recommend this company enough its fantastic wouldnt hesitate to deal with them again, very smooth process and very helpful staff.

25 de septiembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

We can’t recommend LHL Property…

We can’t recommend LHL Property Auditors highly enough. Their team was professional, knowledgeable, and proactive from start to finish. They reviewed our property rates and managed to secure us massive savings – a huge benefit for our business.

The process was smooth and efficient, with clear communication throughout. We felt fully supported and confident in their expertise, and the results speak for themselves.

If you’re looking to reduce your property rates and work with a team that genuinely delivers, LHL Property Auditors are the people to trust.

5 de agosto de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Take the call...

Really pleased that I took the initial intro call from LHL despite my skepticism and reservations. The actual in-person meeting was informative, professional and short which when running any business is a bonus!
LHL communicated the process well and kept me informed during the application which was completed in under 2 months and proved to be incredibly financially beneficial for us.

25 de abril de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

LHL Property Auditors ae excellent

When LHL Auditors first approached me with a propoasal to get us a substantial Business rates refund I was sceptical. However within a short time of signing the paperwork I received the refund which was just amazing. I would highly recommend them

4 de marzo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

after multiple failed attempts go other…

after multiple failed attempts go other companies, we finally found Lhl and the experience from start to finish was incredible. the staff were lovely, polite and helpful in every way. we will not hesitate to use again in future if needed and also to recommend to anyone else who is in need.

9 de junio de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great experience, would hesitate to use LHL

I wouldn't hesitate to recommend or use LHL Propery Auditors. From the initial call to completion our refund was handled professionally and promptly. Natalie Scoble initially called and she really was a breath of fresh air. We get a lot of 'sales' calls but that isn't how Natalie came across, just friendly and knowledgeable and I immediately instructed her to look at our rates. A very happy customer, thank you.

9 de mayo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

I was so dubious of this sort of call…

I was so dubious of this sort of call when I got it. I had been through other companies trying to get my rates reduced. I got over 8K back within 6 weeks and my rates have been halved. Don't miss out , I nearly did. Super happy and it took me 20 mins of my time.

17 de abril de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Business Rates in Vet Property

Marshall called us, and efficiently reclaimed over 11K of rates, and the process was a piece of cake, AND we now have no ongoing business rate charges....I was initially sceptical as these things come out of the blue, but the service was excellent, and pretty much faultless. Highly recommend.

31 de marzo de 2025
Opinión espontánea

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