Lidl GB Opiniones 

Rude Management

Trying to claim a free bakery item, but the freebie did not come off my bill. The lady on the till questioned whether I had activated the offer and scanned my Lidl plus card. I replied ‘yes’ to both questions. She called her manager over who honestly just seemed like she didn’t want to be at work let alone helping a customer at work.

She asked me again if I had activated the offer and scanned my Lidl plus, again I replied ‘yes’ to both questions. She started scrolling through my phone to see if what I had chosen was a valid item (even though it was literally the picture on the coupon).

Once she had confirmed that it was a valid item, she asked me to move to another till. I don’t think the manager realised how close behind I was following her, because I heard her say to another member of staff ‘she obviously hadn’t activated it, or she just didn’t scan it’. For a third time, I told them that I had both activated the offer and scanned my card to which she said ‘well it wouldn’t have happened for no reason’.

For a manager, her attitude was so rude and judgmental. I didn't say anything else after that because I was in shock at how a simple coupon offer not working, could result in a manager talking to a customer in that way. I’m far from confrontational so the whole situation left me so uncomfortable and I couldn’t wait to get well away from the store.

Cheap food , bread baps dry and awful , must admit Tesco is the best store in UK

I have just this afternoon bought a packet of beef topside slices with an expiry date of 13072026 from LidL Morden, opened the packet and it reeked and went straight in the bin. Never again!

Absolute Rubbish. We have shopped at Pollockshaws Lidl for 20 years and reg spend around £120 per week. Fed up with picking up sub standard trolleys that do not steer and today stood for ages waiting on a manned checkout while your staff were helping self checkouts.If this situation on costcutting at the loyal customers expense continues we will not be back.

⚠️ DANGEROUS INCIDENT AT LIDL HACKBRIDGE ⚠️

​I am absolutely shocked and appalled by what just happened to me at the Lidl Hackbridge store (Store No: 1708) today, 3rd July at 4:30 PM.
​As I went to grab a trolley basket at the entrance, my left hand was cut and started bleeding because a sharp needle from a broken security tag was left stuck inside the basket! I suffered a painful cut right under my fingernail.
​While the staff filled out an accident report form and gave me a plaster, this is a massive health and safety hazard. Someone else—or even a child—could have been seriously injured. Lidl needs to do better to ensure their baskets and trolleys are completely safe for customers.
​@LidlGB — What are you doing to ensure this doesn't happen to anyone else?! 😡 Let this be a warning to anyone shopping at the Hackbridge branch to check their baskets before touching them!
​#Lidl #LidlUK #Hackbridge #HealthAndSafety #CustomerSafety #PublicWarning

Bought the wrong pork chops this morning form Lidl WGC and tried to return them in the afternoon. Return and refund refused becase we had not returned them within 20 minutes of purchase. We complained to no avail. Absolute untrustworthy staff as there is no such rule.

Till 0068 today. Absolutely zero customer service. Doesn’t take much to at least talk and help with a damaged food item. Not even a replacement offered

Good value but let down by poor stock levels. "Free" and discounted Lidl Plus items invariably not available resulting in a wasted journey.
Disappointing, could be so much better.

Specifically all of the ladies shoes start at a size 4. Why? Everywhere else shops start at a size 3.

I have visited my local Lidl store in Mitcham. Most of their fresh produce in multipacks, such as oranges, peaches, donut peaches, avocados, pears, is about 20% mouldy or rotten. I have never bothered to return any packs when I have discovered this at home. If you sift and try to select a pack that is free from rot or mould, it is such hard work because you would find many packs following this pattern. I can see this in my local store but I am not sure if this is common across the board but all the stores in the UK get their bulk deliveries from their central warehouses so this could be the case with all Lidl stores. I have not noticed this with other major supermarkets in the UK.

Small apples. Why sell small apples? If I want tiny apples I'll grow them myself. What is wrong with your purchasing person.

After calling a few week back I had to return to the store to get something quickly, unfortunately…
Wednesday night, store was an absolute mess, cardboard everywhere shelves empty
Managers gazing at the ceiling fans again..
I will never set foot in this store again, I left and went to Asda

Lidl Newhaven Sussex
Absolute dump. Not much on the shelves in fact 90% empty 3pm weekday. Dirty and chaotic. No fresh bakery items only loaves. No packed cakes. Broken freezers and the ones that were working were nearly empty. Maybe short staffed but it’s been like it for ages now.

Joke of a shop.. putting alcoholic drinks with the fruit juices (kombucha) .. I don’t drink due to faith and health and went to purchase a healthy drink and didn’t realise and drank some!! Made a complaint and they tried to offer me a measly £10 which I refuted Lidl what are you going to do to put this right? No mention of alcohol on front of drink either. Manager was about as useful as a wet paper bag too.

Unsafe exit policy and unprofessional management at Barking store

I visited the Lidl 62-82 Stag Island, Ripple Road, Barking IG11 on 01/06/2026 at around 12:45-13:30 just to buy a drink, but the store was crowded and the aisles were too narrow to navigate past trolleys, so I decided to leave empty-handed.
When I tried to leave through the self-service area, the electronic exit gate was locked. I asked a nearby staff member to let me out since I didn’t buy anything. I was shocked when he told me to closely follow behind ("jump") the next paying customer to slip through the gate. This is degrading, dangerous, and violates personal boundaries. When I pointed out that transit systems like TfL spend millions trying to stop this exact behaviour, the employee rolled his eyes and walked away.
I asked to speak to the manager about this awful customer service, only to find out that this employee WAS management. I later witnessed staff telling other empty-handed customers to do the exact same thing. Forcing people to crowd strangers just to exit a building is a massive safety hazard and completely unacceptable management and need to be escalate.

En quete d'un ventilo,ainsi que TOUS les français,je me suis pointé ce matin à 8h20 sur le parking de LIDL Pleyben (ouverture officielle annoncée 8h30)..le parking était plein,et le rayon déjà VIDE..tout Pleyben était dejà là;j'avais fais 30km pour rien.Le handicapé de 77 ans que je suis est reparti les mains vides,brasser de l'air ici meme,sur ce site,le coeur meurtri de ce qui m'a semblé un délit d'initiés

We shop in Lidl many times a week as it is v near to home. Lately they put in more self service tills...which I don't like using at all. Also you now have somehow to get through a gate to get out of the self servicexarea.Seen quite a bit of confusion of people trying to exit.
Went in for a last minute shop after getting back from holiday at 9pm on an evening...hadxabot £20/30 in basket. An assistant was cleaning down her till ( I presume) I said " is this the till I can come through" She said " No you have to go on the self service tills..there's no tills on" So I said " OK then I'm off to Aldi" She wondered whatvI meant and I told her I didn't use the self service tills. There then ensued whatcI can only say was a bit of an interrogation as to why I wouldn't use the selfe sevice tills " when you only have a basket" I pointed out I did not need to explain my reasons. The security guard came over and as I started to speak to him the assistant said " He'll tell you the same'. So I said " No problem...I'm going to Aldi"
Went to Aldi...b4 I shopped asked if I could choose to be served at the til...and was told" of course you can..just come to till 1 ...I'll keep an eye out for you and come and serve you"( she too was busy cleaning and tidying around the till area. Within 10mins...I'd shopped payed at till and was back in my car. Took half the time I'd spent in Lidl shopping then having to explain myself as to my choice of tills.
So upshot is I'll now shop at Aldi which is only slightly further away.
Well done Aldi ...though
Lidl...Sunderland , North Hylton Road,
Won't be shopping there anymore ...after years of giving them my custom

Tracey- thank you for being you!!
We love shopping in Lidl ossett because many of you are lovely but this is a special shout out to Tracey. My Normally anxious daughter loves seeing you in Lidl and you make both of our days. Thanks Lidl uk for employing gems like Tracey!! Keep being you ❤️

AVOID LIDL IF YOU DRIVE A CAR AND DON'T WANT £90 to £100 FINE
I regularly use Lidl, all around Glasgow, generally I like the store. However today, 30th June, 2026 it completely changed.
The Lidl on Victoria Road Glasgow is a complete disaster and customer service and managers are an absolute joke.
Now at this Lidl when you park you then have to register your car in the store then scan your receipt when you leave. (SCANNERS WERE OUT OF ORDER TODAY?) This is a joke: what if you are there to pick someone up? What if Lidl don't have what you want and you have to leave without a receipt?? It's a joke and both managers I talked to today were an absolute joke with zero service and a confrontational demeanour.
These parking restrictions are so onerous that I have decided just never to use any Lidl again, I don't want to do thus but atrocious customer service should not be rewarded.
I don't ever really complaint but this experience is just unacceptable. 👎
MY ADVICE - AVOID LIDL IF YOU DRIVE A CAR AND DON'T WANT £100 FINE

Never had a problem before and found the 7am opening time extremely convenient but overnight most tills now converted to "self-service" (ie no service ) with no staffed tills opened when I visited..A total "stress fest" trying to get a full trolley through a no-service till although the one single overworked female on the no-service tills was as helpful as she could be. Sadly will be switching stores to ALDI even though the 8am opening time won't be half as convenient.