LifeSight GB - master trust pension scheme Opiniones 

I've literally spent all day on the phone and I'm still not sure I have a resolution. The first Agent Drew was really, really helpful however half way thru my filling the form in to move to drawdown with his help I had to give details of other pensions which I didnt have. Called back spoke to, two extremely unfriendly and unhelpful male Agents whose priority seemed to be to get rid of me asap and wouldnt help me with the form which Drew had done. I then spoke to Valentina who again was lovely but I got to a point in filling the form out that I needed documents which I hadnt realised Id need to have at hand. Maybe more organised people have household bills and birth certificate, bank statements driving license to hand when they call companies but I'm not one of them so I had to call back spoke to another girl who was ok but I'm not at all reassurred by the fact it looks like I may have to wait months for the retirement date to be changed by back office so I can get my tax free lump sum as there was no option on the website to change it. The app is very, very glitchy keeps logging you out and customer service are either lovely and try to help or totally unhelpful and unfriendly so this is not a company I look forward to calling again to chase this up tbh.

Excellent service. I struggled with some of the required documents at first. A lovely lady (Carmel) called me and went through the process with me. She called me regularly with updates & discuss next steps which made the whole process so stress-free.
Carmel is a huge asset to her team, she really goes above & beyond to help. Thank you so much Carmel for your support

Having Carmel Iqbar talk me through the complexity of pension decisions really helped me come to my conclusion, she was very friendly knowledgable & spoke plain & simple, highly recommend her & would have no hesitation talking to her in the future should i need advise

one of the worst and incompetent financial companies that i've ever delt with, they personally incentivised someone at my company to get the business and tomove out workplace pensions from our global corporate pension scheme which is and has always given good returns on our investments. Lifesight don't even bother to send out yearly ststements to show the ROI ( return on investment)and demonstrate how well or poorly the investment is performing. they don't even have a facility for securly contacting them thorough their website even after logging in. so I emailed them to ask why i wsnt getting any statements. after a while they asked for some security questions to be answered, which i answered by return email 3 weeks later and after further emails from me chasing up the information i still hadn't received the information whivh i had requested, today i get a password protected zip file, which i can only assume contains the information that id requested over 3 weeks ago.im assuming because there wasn't any indication of what the sttached zip was , worse still no information on what the password to be able to actually open the zip and see the attachment was. im not a mind reader! truly unprofessional and pathetic, note for any employer who this company may try to incentivise ( financially) to use them. your staff will not thank you or be happy so if you're looking for a company to manage your workplace pension schemes, I highly suggest that you look elsewhere my work colleagues have also had poor experiences when dealing with this company. our employer has confirmed that we are able to transfer funds back out from lifesight and into our global corporate pension fund but Lifesight makes it very difficult to do so and require a lot of forms to be completed. other reviewers here have highlighted this too as lifesight deters customers' from transferring funds out by inundating them with forms and obstacles even though transfers can usually be done automatically online with most other pension providers

Fantastic Experience working through the questions with the experienced staff.

Makes the life easy

Appalling company to deal with, constantly moving goalposts and woeful communication, other than computer says no type responses. Kevin was the most unhelpful person I have ever dealt with, with his obstructionist behaviour; although he probably gets a bonus for delaying the transfer of funds out of LifeSights’ account for as long as humanly possible! My transfer to L&G took over 10 months! If you Google, typical transfer times out of LifeSight, you’ll see they have form! My company switched to LifeSight to save costs and the adage “you get what you pay for” certainly applies. If you have a choice in the matter, then avoid.

This review is based on one very caring and lovely person Carmel.

She has been very understanding and walked me though the process as I am undergoing rather intense chemotherapy and my foggy brain often needed the help that Carmel gave me with a lot of care and tenacity.

I can’t stress enough that she went over and above with focus on customer service which was exemplary all of the way.

Carmel is a credit to the company and when she says she will contact me, she always does.

Thank you x

Customer service

Giulia answered my query very promptly and was very helpful.

If you have your money in Life Sight. Good luck trying to get it back out. I started this process 6 months ago and its still not been transferred over. They delay the whole process down as much as they can constantly, making all document dates months old, and then claim they have a policy of which signed docs must be dated within a month of the transfer, so you have to do the whole process again and again. In my case, documents were sent in July and they didnt do anything until September of which the 'dates' were expired. The communication has been poor from day 1. The poor admin team take all the heat and no senior management takes any responsibility whatsoever. If I had to score them out of 100, zero would be too generous. Avoid or take money out (if you can) at all costs.

Been trying to move a fund since January 2026. Now September 29th and still not managed. Been compensated £500 for all the delays but still no quick movement. Seems there systems are not fit for purpose.
How a company managing pensions can be so poor yet be allowed to continue operating is beyond me. Pension wise needs to be open and investigate all these bad reviews.

So hard to deal with. It’s like they deliberately make it impossible to move money, sort out moving to a new pension.

I have nothing to say that is remotely positive.

Lousy company

Good to have quick access during the business day as I tried to contact the team out of hours last night trying to sort out my pension. Unfortunately this has been escalated to the IT team. I await the next contact.

Very swift service, and completely reassuring chat from Jack. Thank you

I had a good experience using their webchat service, Amelia was able to answer my complex query fast and to the point.

quick response from adviser, reviewed problem and advised on next steps - helpful and clear

If I could give 0 stars, I would! In fact, LufeSight would be minus stars. Ive spent well over two months trying to transfer my pension away from this awful company, and they are essentially holding my money hostage and refusing to transfer it. I have been continually sent form after form, and its clear they don't read them, because they ask for this information again. Honestly, if you use this company you may as well kiss your money goodbye because you will never see it again! Absolute joke!

Advisor was courteous and professional! Answered all questions in one go and this has helped me to progress with my withdrawals
Many thanks Blake!

Very quick and simple process, on line chat answered all my questions. Very knowledgeable on each subject I wanted to discuss. Never had any issues navigating the Lifesight website / app. Would recommend

Continual issues with logging in/out.
Even after speaking to an advisor getting a PWR code, resetting my password! Great I logged in no problem, then tried to log back in later back to square one!
I pay monthly fees for this level of service. If it wasn’t linked to a workplace pension I’d transfer it out to 212, no fees and no hassle.