Linenfields Opiniones 

258
TrustScore: 1.5 sobre 5

1,6

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

The curtains I ordered never arrived. Contact with the company a complete waste of time. Reported them to trading standards via citizens advice. Why is this website still up?

Valorada con 1 estrellas sobre 5

My daughter ordered a duvet months ago which has not arrived. She has emailed Linen Fields but no response. Highly unprofessional way to run a business.

Valorada con 1 estrellas sobre 5

Waited over 2 weeks for order to be delivered, chased via email repeatedly without receiving any response, then chased via phone leaving a voicemail as no answer which then finally produced a call bac... Ver más

Valorada con 4 estrellas sobre 5

Ordering process was very easy & clear. Good multi buy discount, we bought four. The colour match of Kelmscott cushions is perfect with our kitchen curtains. Delivery tracking could have been a bit mo... Ver más

Información sobre la empresa

  1. Tienda de lino textil

Escrito por la empresa

LinenFields is a family business who specialise in on-line direct retail sales. The company is managed by four members of the family who between them have over 40 years experience within the linen trade. We are specialists in Duvets, Quilts, Pillows, ...


Información de contacto

1,6

Muy malo

TrustScore: 1.5 sobre 5

258 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

No ha contestado las opiniones negativas

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1,6

Todas las opiniones

(258)

2 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Overseas Customer, Poor Service

My order was cancelled by you because you said my card payment could not be verified. I find that rather curious, since my bank had approved the charge. OK so my bank is in the United States but that is not the point. Clearly your systems fail to cater for overseas customers and that's why I give a Bad rating. If you won't do business with customers like me you must expect this.

30 de marzo de 2022
Logotipo de Linenfields

Respuesta de Linenfields

We do accept orders from overseas and so i can only think there was an issue with the payment system as we ship all over the globe. (subject to carriage costs). sorry this didnt happen for you

Valorada con 4 estrellas sobre 5

Took too long but very pleased with my seat pads.

My seat pads took 6 weeks to arrive. I enquired into the delay after 3 weeks and was told it was a special order and there had been delay due to a Covid 19 outbreak at the factory.
I emailed several more times and always received a prompt and friendly reply and I know every effort was made to get my order completed. I now have the seat pads and am very pleased with them. The comment I would make is that it would have been really helpful to me if I had been contacted to let me know that there was going to be a delay and to be given an approximate delivery date.

30 de marzo de 2022
Valorada con 4 estrellas sobre 5

Good product, minimal communication

Product was very good and exactly what I'd ordered and I was very happy with it. It didn't arrive as quickly as I expected (that's ok - I wasn't in a hurry) and I did not receive an e-mail to inform me when to expect it. Hence 4 stars this time.

30 de marzo de 2022
Valorada con 5 estrellas sobre 5

Good quality linen

I was nervous after ordering with this firm. They were cited as not a legitimate company, as slow, as poor communicators. I looked up the company on the internet and it is a small firm of 5 staff. So I overreacted and sent them an email with my law credentials. In the end I needed an order change before dispatch, which was responded to and performed. The items sent were of high quality, the delivery took 9 days - but that's fine. Linen is rarely a crisis. So, from my experience, I would order with the firm a second time - only I'll be less of an paranoid loser the next time around. They were also highly competative on price.

30 de marzo de 2022
Valorada con 5 estrellas sobre 5

Here is my complain

Here is my complain, You'd better not ask me about stars....Lewis is trying to solve this problem since January! Please reimburse me if you cannot send me these sheets!
You will find my order below and the delivery I received as an attachment. First the address is false and the driver left the package at a relay point.

In this package there are:
Sheridan Sale 500 Thread Count Cotton Sateen Silver Fitted Sheets
- Sheridan Fitted Sheets Size: King 152cm x 203cm x.. (sku:SK65FP531) 500TC Silver 1 £45.00
Sheridan Sale 500 Thread Count Cotton Sateen Silver Flat Sheets
- Sheridan Flat Sheets Size: King 285cm x 260cm (sku:SK65LE531) 500TC Silver 1 £51.00
-Sheridan Sale 500 Thread Count Cotton Sateen Silver Pillowcases
- Sheridan 500 Count Pillowcase Size/Product Option: European Pillowcase .. (sku:SK65PY531) 500TC Silver 2 £17.40 £34.80
- Sheridan 500 Count Pillowcase Size/Product Option: European Pillowcase .. (sku:SK65PY003 ) 500TC Snow White 2 £17.40 £34.80

I havn't received:

Sheridan Sale 500 Thread Count Cotton Sateen Snow White Fitted Sheets
- Sheridan Fitted Sheets Size: King 152cm x 203cm x.. (sku:SK65FP003) 500TC Snow White 1 £45.00
Sheridan Sale 500 Thread Count Cotton Sateen Snow White Flat Sheets
- Sheridan Flat Sheets Size: King 285cm x 260cm (sku:SK65LE003) 500TC Snow White 1 £51.00

Please check if these two sheets are to be sent in another package ; if not you should reimburse me the amount I paid as shown in the order.

30 de marzo de 2022
Logotipo de Linenfields

Respuesta de Linenfields

The order was sorted to Francoise's accpetence

Valorada con 1 estrellas sobre 5

Beware!

Beware you will not receive item unless you do a chargeback.
Company Didn’t sent item. After a month, I tried calling (no answer) and emailed twice (no response).
After 6 weeks I did a charge back on my credit card (luckily I paid with a credit card). A week later I received item, I also received emails from them asking to reverse the charge back. I ignored the emails like they did to me, the bank said if I receive item they will automatically return money to them after a month.
I think if I didn’t do a charge back I wouldn’t have got item or my money back. Be careful ordering from this company.
The item was good quality.

30 de marzo de 2022
Logotipo de Linenfields

Respuesta de Linenfields

The item was shipped and you received it, on the website at the time it did say Euroquilt orders were taking approx 4 weeks to ship as they are hand made in Scotland and the factory had had a covid outbreak. Your emails were not ignored as we replied to you on paypal messages. We never received the money back so can only assume you never confirmed to your card that you had received it :(

Valorada con 4 estrellas sobre 5

Would order again

Great quality product, would use again. Great customer service when I queried delay in delivery. Only reason I didn't give 5 stars was that delivery took 4 weeks, but due to Covid & orders backlog at beginning of Jan to be expected for a quality custom-made product.

30 de marzo de 2022
Valorada con 3 estrellas sobre 5

Very thin material

Very thin material
Cheap and cheerful but not what I was looking for.

30 de marzo de 2022
Logotipo de Linenfields

Respuesta de Linenfields

The item was a pack of 4 napkins for under £20 and we havent had a complaint before on this range ?

Valorada con 4 estrellas sobre 5

Strawberry Thief Crimson Seat Cushions

I ordered the cushions at the same time as another item in two separate orders. The second order arrived first and promptly. I had to chase the progress of the second order which proved to be a manufacturer issue. To be fair the replies were both prompt and helpful but I think the company should have contacted me not the other way round.
That apart the cushions have now arrived and are first class quality.
Would I deal with the company again- without a doubt?

30 de marzo de 2022

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