The Little Hay Company Opiniones 

174
•
TrustScore: 3 sobre 5

3,0

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Consulta las opiniones de los clientes

Valorada con 2 estrellas sobre 5

We have been long time customers, and in recent years have experienced Meadow hay being consistently sent to us instead of Timothy which is what we ordered. The first time this happened we got... Ver más

Valorada con 2 estrellas sobre 5

Very poor customer service when dealing with regular customers, who have issues with wrong orders and not getting the hay sometimes at all. In my experience, this has happened too many times, with li... Ver más

Valorada con 5 estrellas sobre 5

Fabulous company and products! My first purchase was their Mixed Starter Hay Box (four different types of Hay) Ideal for new pet owners or if you fancy trying different types & a different su... Ver más

Valorada con 1 estrellas sobre 5

I ordered hay from this company for a couple of years but have had to go elsewhere, unfortunately service has got worse. Delivery is no longer quick like it used to be, it takes 3-4 days instead of th... Ver más

Información sobre la empresa

  1. Proveedor de heno
  2. también en la categoría
  3. Tienda de alimentos para animales

Escrito por la empresa

We make high-quality, clean hay from our family farm in Oxfordshire. Because we believe your rabbits, guinea pigs and other pets deserve the best quality Hay all year round.


Información de contacto

3,0

Medio

TrustScore: 3 sobre 5

174 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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3,0

Todas las opiniones

(174)

16 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Perfect Hay, Reliable and Prompt Delivery

Always arrives within a couple of days. Packaged securely.
Have sampled a few of the hay available but all my rabbits prefer and enjoy the Cotswold Sweet.
Now know what my Rabbits prefer - I will arrange to subscribe for regular deliveries - which will hopefully be a lot more convenient.

24 de abril de 2023
Valorada con 5 estrellas sobre 5

Great hay but 10kg box is hard to pick up

Great hay, my rabbits love the Cotswold Sweet. Very quick delivery too. Have now set up a subscription.
Originally gave four stars but have edited to five stars after the positive reply I received.
I made comment about receiving very large unmoveable boxes even when I order two 5kg bundles. They still arrive in a 10kg box with one 5kg of hay loose inside it. I struggle to move the 10kg box around and I can’t store it very well.

Post reply: Thank you for your reply to my comment. I really appreciate you doing what you can to change the boxes and delivery sizes. It will make the world of difference to my monthly 10kg.

2nd reply: Well that didn’t last long! Separate boxes have gone and we’re back to a big 10kg box I can’t carry!

24 de abril de 2023
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Respuesta de The Little Hay Company

Thank you for taking the time to write this review. We have had similar feedback from other customers about this and going forward any multiple 5kg box orders will be sent as individual boxes. We thought keeping the hay all together would be better as it will mean that it all arrives together and wont have chance to get separated by the couriers, naturally we spend all day moving 10kg boxes around so the thought didn't cross our minds about just how hefty they are, we are really sorry about this and have changed our process so any future orders if you order 2 they will come as 2!

Valorada con 5 estrellas sobre 5

Everything arrived in perfect…

Everything arrived in perfect condition. Having the box rather than the bale is much better. Long strands, dry and perfect for my fur family. Dandelion roots are the biggest I have ever seen! Peas are a favourite for bunny, (I have to limit her) not so much for piggies, but they do eat a few. We are all extremely happy with the quality and they all enjoy eating it 😊

25 de marzo de 2023
Valorada con 5 estrellas sobre 5

Happy Bunnies!

Fast delivery and great hay! 2 happy Bunnies munching away. They are usually fussy with hay but seem to really like this one. Thank you! 🐰🐰

25 de marzo de 2023
Valorada con 5 estrellas sobre 5

Best hay I have ever used!

Best hay I have ever used will deffinitly purchase again thank you , the rabbits love all the blends and also the new treats u do from chew chews ,also the free sample of hay thank you

22 de marzo de 2023
Valorada con 5 estrellas sobre 5

Amazing company

Easy to use, fast delivery, convenient subscribing so you never forget to top up for your critters, easy to pause at one simple click if needed.

3 de marzo de 2023
Valorada con 3 estrellas sobre 5

Great delivery / company

Great delivery / company . Hay wasn’t as great. Found it to be quite brown and not as green as I would like & buns wouldn’t touch . Gave a new brand a try but wouldn’t use again .

28 de febrero de 2023
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Respuesta de The Little Hay Company

Hi Louise,
Feedback good or bad is always invaluable as a growing business. We are sorry to hear your buns didn't like our Silky Soft Hay, if you'd like to give one of our other hay varieties a try to see if it was just a taste preference please do contact us at info@littlehayco.com and we can arrange this for you FOC.
Kind regards,
Little Hay Co Team

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