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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

DEFINITELY CONS AVOID THIER AMAZON STORE, AVOID THIER WEBSITE. BOUGHT A MOBLITY SCOOTER LAST YEAR MAY 2024 AND BY MARCH 2025 IT STARTED HAVING PROBLEMS. I CONTACTED THEM COULD NOT REACH THEM TO GET I... Ver más

Valorada con 5 estrellas sobre 5

Bought for my wife. Rapid delivery. Good price. Wheelchair appears solidly built. Large wheels, cushioned seat give comfortable ride. Easy to fold. Rather heavy for loading into car boot but manag... Ver más

Valorada con 5 estrellas sobre 5

Great service by Livewell. Original Instafold wheelchair had an electrical fault which was checked and confirmed by 3rd party engineer. Fix was not apparent so a replacement chair was sent to us which... Ver más

Valorada con 5 estrellas sobre 5

What amazing customer service from Karen when there was a problem, after a year, with the wheelchair. We rang her on 3 occasions to request parts which were sent via DPD. It was a fabulous experience... Ver más

Información sobre la empresa

  1. Proveedor de equipos de asistencia para la movilidad

Información proporcionada por diversas fuentes externas

Established in 2008, Livewell have become a destination brand within the UK for mobility equipment and independent living aids. Specialising in the online supply of goods, Livewell sell multiple mobility products including mobility scooters, electric wheelchairs, adjustable beds, bath lifts and other walking aids. Livewell offers next day delivery for all orders placed before 5pm, with a two year warranty on it's own exclusive lines and a price match promise to back it all up!


Información de contacto

4,2

Muy bueno

TrustScore: 4 sobre 5

2 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,2

Todas las opiniones

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Valorada con 5 estrellas sobre 5

Good product at a reasonable price

Bought for my wife. Rapid delivery. Good price. Wheelchair appears solidly built. Large wheels, cushioned seat give comfortable ride. Easy to fold. Rather heavy for loading into car boot but manageable. After advice from D.DeV. I acquired online a bracket that allows controller to be mounted at the back of the chair to allow carer to control. So far the battery capacity seems more than ample for our use.

9 de septiembre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Terrible company

Terrible company. My friend bought a scooter because she has terminal cancer which this company knows about we’ve had it for 60 days. The scooter has been driven 10 minutes down the road and back it’s still absolutely brand spanking new,My friend has been too ill to ride it. She drove it last week and the ride is terrible and gave her a bad back, she had to stop straight away. I’ve asked if we could go for a different scooter, with suspension, but they’re refusing, The scooter is still in mint condition. It’s been driven just down the road a bit,this companie has no compassion or understanding. I now have to go down the legal route.

1 de agosto de 2024
Opinión espontánea
Logotipo de Livewell

Respuesta de Livewell

Hi Daniel,

We are very sorry you feel this way, but as the scooter is over Ebay's 30-day returns period by some significant margin, plus the fact it's now a used item so we wouldn't be able to re-sell the item, we haven't been able to agree to accept it back for a refund on this occasion. Whilst we will always do as much as we can to show compassion towards our customers requests, there are unfortunately times when we must deny them and taking back a used item after 60-days isn't something we can do. We would suggest this isn't something any business could afford to do in reality, so we're sorry to read that you haven't accepted this.

The Livewell Team

Valorada con 5 estrellas sobre 5

Great products, excellent Customer Service.

Bought the Jaunt mobility-plus last year. Was great for one year then kept stopping and beeping.
Rang Livewell and they quickly arranged for engineers to come and take a look. They tried replacing the controller but it still kept stopping.
Rang next day and spoke to Karen who was very concerned and promised to send a brand new replacement! This arrived within a couple of days and works great, Thankyou!

I have not experienced such excellent Customer Service before.

1 de septiembre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Customer service is a joke

Customer service is a joke. Received faulty powered chair. Was told collection had been arranged, then it hadn't, told would have to wait 10 days for collection then another 14 days for a refund.. Will not be using this company ever again.

24 de septiembre de 2024
Opinión espontánea
Logotipo de Livewell

Respuesta de Livewell

Hi, We're sorry to hear you're unhappy with the service you received following your recent purchase. We can see the powerchair arrived damaged, and we were happy to exchange it for you, but you opted for a refund. As you had no packaging for the item, we needed to use a specialist carrier who's lead-times are up to 10 days due to the size & weight of the items they handle. Once collected, any retailers lead-time for refund would be up to 14 days, but of course we do strive to ensure all of this is done much sooner than quoted. it would be no good us quoting the 'best case scenario' and then letting you down, so we always aim to be honest and give you a 'worst case'. We are sorry you remain unhappy however.

Kind Regards
The Livewell team

Valorada con 5 estrellas sobre 5

Wheely Wheely good!!

Ordered a chair for my Dad and it really is excellent. While the hard product is good, their soft product is also great; the website makes choosing what you need really easy, including You Tube videos. Delivery was also faster than advertised which is most often very good. I’d definitely recommend!!

9 de septiembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

EXCELLENT CUSTOMER SERVICE

This is our third product from Livewell and each one has been as described and delivered in a timely manner. We had an issue with the mobility scooter and Karen and Martin were excellent in Customer Service wth a final resolve provided by Karen. Do not hesitate to buy from Livewell for an excellent product and totally efficient follow up service.

11 de septiembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

I am so happy with my purchase…

I am so happy with my purchase and being able to use PayPal makes life easier for me, the site is fast and easy to use I would totally recommend this company thanks again

9 de septiembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Better than expected, good value

The online ordering was quick and easy. The instafold electric wheel chair is good quality, comfy and well packaged. Ordered Friday late afternoon and delivered Tuesday lunchtime on standard delivery. I wanted to buy a second because we were so pleased with the product, however they are now on pre order (stock due 24th Sept). I clicked for a call back and the response was within 5 minutes. Completed the pre-order purchase on the phone with a really professional and efficient call handler. Those who comment that its heavy are not looking at other similar chairs or the specification its clearly stated in the description and specification that its 25kg - 27kg with battery. So lighter than most electric wheelchairs.

6 de septiembre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Not ordering from them again

Ordering from livewell was easy, I ordered the autofold Powerchairs by drive devilbiss. The delivery driver was superb and very kind to explain that the box was damaged and wasn’t his fault. The driver even said he would complain on my behalf.
I took the product because I needed a wheelchair due to health issues that impact my mobility. The chair has been fine for the first couple of months, but recently started to have issues with battery power not lasting as long after one charge. The foot plate scrapes the ramp when getting into the car. Then to top it off today the right side of the wheelchair broke. This is my only chair and I use it a lot. Unfortunately I will not be ordering from them again.

9 de septiembre de 2024
Opinión espontánea
Logotipo de Livewell

Respuesta de Livewell

We're very sorry to have received this review and of course hear of the issues you've experienced with your powerchair. We don't seem to have heard from you direct regarding any issues however, this review seems to be the first time we've heard of these issues. We will always try and rectify any issues our customers have with their products, so please feel free to contact us regarding this and we will do all we can to help support you with this.

Kind Regards
The Livewell Team

Valorada con 5 estrellas sobre 5

Very happy

Very quick delivery with good communication. Strong but lightweight so easy to put in boot. Ribbed tyres make brakes a bit loud and jumpy when applied on a slope.

1 de septiembre de 2024
Valorada con 1 estrellas sobre 5

Livewell Instafold, So many design flaws

So many design flaws, I am going to return it. Too heavy to lift or pull along when folded. Switches to fold/unfold under edge of chassis, so I had to grovel on floor to operate. Footrests partly under seat, so my knees were fully bent (NOT adjustable). Pull along handle too short, so had to walk bent sideways to move the folded scooter. Backrest too low, and upright (Also NOT adjustable). If I was fit enough to use this scooter, I wouldn't need it!! Very disappointing. Would not recommend.

5 de septiembre de 2024
Opinión espontánea
Logotipo de Livewell

Respuesta de Livewell

Hi Caroline,

We're very sorry to have received this review. We're currently investigating what went wrong here and will come back to you with a more detailed reply as soon as we can.

Kind Regards
The Livewell Team

Valorada con 3 estrellas sobre 5

Livewell Instafold Folding Lightweight scooter

Livewell Instafold Folding Lightweight Portable Mobility Scooter
Arrived promptly, Heavy despite lightweight tag 25kg! Great price compared to shop mobility scooters, price changes daily up & down!
Unfolds & folds easily with remote, however, the switch to operate autofold is on the base nr the floor! Comfortable seat, easy to manoevre, light battery. Leg & feet area very tight, I am 5'8" & could not put my heels flat in the feet area. Beware cost to return, parcelforce £90, others wouldn't quote due to size & weight of box! My sons business used FedEx. Livewell offered to collect for £50. Advised Refund process takes14 days! EBay reduced to 5 days.

7 de agosto de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

I ordered a powered wheelchair last…

I ordered a powered wheelchair last week it was delivered broken ! phoned them on Friday for a new part was told it will be with us on Saturday by a lady called Karen no part has arrived its now Monday no one has responded to my emails so I phoned again this morning and spoke to Jake who clearly needs to go on a disability awareness course as he clearly lacked empathy towards my mothers situation who is currently stuck in the house for the last 3 days and have now told to wait 24hours for someone to contact me !!! Disgusting customer care for someone who is disabled feel very let down by this company and the way Jake has handled my concern

2 de septiembre de 2024
Opinión espontánea
Logotipo de Livewell

Respuesta de Livewell

Hi John,

We're very sorry to have received this review. We have sent a request for more information regarding your complaint so that we can identify your order and look into what's happened here, but unfortunately no information has been forwarded on to us. For this reason, we can't locate your order details and therefore can't help rectify the concerns you have raised. Please feel free to respond to our request and we will be happy to investigate this further for you.

Kind Regards
The Livewell Team

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