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Trek was never just a name. From the beginning, it was a summation of values. Months later, in spring 1976, in a southern Wisconsin barn located halfway between their homes in Madison and Milwaukee, this pair of visionaries set out to make a business of building bikes of extraordinary artistry. Here, in the geographically convenient town of Waterloo, their dream sparked to life. There were five employees on the payroll when the barn doors opened in 1976. In its first year, Trek produced 904 touring frames. Steel tubing, lugged and silver-brazed, handcrafted and hand-painted with care. A culture of craftsmanship and rebellion was fostered in the young American upstart. Every bend and every weld was charged with purpose, as each meticulously constructed frame broke the convention that all great bikes must come from Europe. Trek was out to change minds. Today, Trek's headquarters is a mile up the road from the original barn, in a much larger facility. Although Trek has outgrown the barn, every bike we make is a testament to Trek's founding principles.
1690 2nd Avenue, New York, NY 10128, United States, 10128, New York, Estados Unidos
2,9
2 opiniones
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Respuesta de TREK BIKES
We’re truly sorry to hear about your experience. We’re not fully sure what went wrong and would really appreciate it if you could share more details with us. You can simply reply here in the review.
Please know that we take feedback seriously, and we’ll do our best to resolve your concerns as quickly as possible.
Hahahahahaaa...that’s all I can do when thinking about my experience with this company...laugh hysterically at their appalling commitment to customer service.
We ordered a dining table through this co recently. When it was delivered there were dents and scratches on the timber top which we reported back to them. They responded that they could offer a 10% discount, which we rejected given the extent of the damage. They then said that they would return the table and offer a full refund, but that we could not receive or order another replacement table from them. When I pushed them as to why they simply said that this is in their terms and conditions - no replacements. Checking their website and their invoice, this is stated nowhere and is a complete lie. When I pushed them further on this ridiculous position, they said that they could not guarantee that another table could be delivered without damage!
Thinking I was in the Twilight Zone, I questioned whether they sold damaged furniture at full price or if I should have expected from the start that the goods would be delivered with damage?!
The discussion went on for sometime with no resolution other than to send the table back for a full refund and a vow never to deal with these people again.
A truly bizarre experience all around and an interesting case in not giving a damn about your customers, but lesson learned.
Avoid them at all costs if you can, and if you can’t, negotiate a heavy discount upfront in lieu of receiving your goods with damage.
Respuesta de TREK BIKES
We’re very sorry to hear about your experience and the frustration it has caused. This is certainly not the impression we want to leave with our customers.
Regarding your order, we sincerely apologize for the inconvenience with the damaged table and for how our communication came across. We would never intend to mislead, and we take your feedback seriously.
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