Loganair Opiniones 

I want to say a great service by not delivering my friends luggage. It has mad my weekend.

Highly recommend.

I have to use Loganair because there is no alternative from Aberdeen and I use them 2-3 times a month. Flight costs are extortionate for a domestic flight (circa £600 return). 3 months ago they destroyed my small suitcase. This week they didn't seem to feel it would be necessary to send my suitcase on the flight with me. Nor did they feel it necessary to forward on my suitcase to my hotel as they claimed they couldn't get it to me before my return. I requested that the suitcase be returned on my return flight as it had been shipped from Aberdeen to Manchester. This didn't happen and here I am 3 days from when I travelled with no suitcase and no medication. No messages advising when it will be delivered to my home address despite me asking for the ETA. Absolutely shocking service from Scotland's only airline.

Loganair: Six Weeks of Silence on a Straightforward UK261 Compensation Claim

An airline’s customer service is measured not just by how it treats passengers when things go right, but by how it responds when things go wrong.

More than six weeks ago, I submitted a straightforward, fully documented compensation claim under UK261 following a disrupted flight. The statutory compensation amount is clearly defined. This was not a complicated claim requiring extensive investigation.

Yet more than six weeks later, Loganair has failed to provide ANY response.

A competent, customer-focused airline should be able to review a properly documented claim and respond within days, not leave a passenger waiting for weeks without ANY communication.

The impression is that Loganair has made a simple statutory compensation process unnecessarily frustrating, creating friction and delay where there should be efficiency and accountability. ONE HAS TO WONDER WHETHER THIS IS DELIBERATE.

Passengers should not have to chase an airline for weeks simply to obtain a response concerning their legal rights. Whether this reflects inadequate staffing, poor management, or indifference to customers, the result is the same: an unacceptable standard of customer service.

Loganair should spend less effort making compensation claims difficult to pursue and more effort meeting its obligations to passengers promptly and professionally.

I am posting this publicly because the airline’s own complaints process IS IT ITSELF ONEROUS WITH DELIBERATE FRICTION.

Horrific airline.

Luggage didn’t arrive. The airline doesn’t care.

Left in the same clothes for two days.

Avoid.

Logan air cancelled my evening flight at the beginning of September. I had a hotel booked for the destination, which I then had to cancel, but was charged for. Two months later, I still have not been reimbursed with no timeline from Customer Service on when this will happen.

Not a happy customer.

Really disappointing customer service ethic. A special 'TARTAN17' discount deal not honoured, nor my complaint responded to. Emails not answered, call waiting excessive. No staff at airport. I don't get the impression they particularly care about bad reviews. Best to fly with another airline!

Used to be a great company with 0 issues for the past 5 years.
However this year has been appauling.
Cancelled flights from Exeter to Manchester, instead of receiving refund they agreed to honour the price and fly from Newquay instead.
Then they refunded but on calling they took payment again but used the original booking reference number.
They then changed the return flight twice and by over 24hrs later !!
So i pressed email button for a refund.
2 weeks later, no refund !!
Called again, waited almost an hour to get through and was informed i was marked for a refund.
After another week i called again and was informed it had been flagged with accounts department.
I received a sentance informing me that i had been refunded so to check with my bank.
Low and behold no refund !!
A further 26 emails and 3 hours worth of calls and i'm being informed they could see i had paid again but there was no flight booked !
They tried everything to dismiss they owed me the refund.
I sent bank statements, copy of email from them with my booking confirmation yet they still couldn't find or agree i had provided evidence of paying and booking !!!
Even suggested i booked under a different name and they had refunded before i had paid !!!
Absolutely appauling.
I had to contact my bank twice and only when i sent the ARN number did they pay the owed money.
Waited a further 2 days and no refund !!
Strangely after i asked for the ARN for the refund the refund appeared within 10 minutes.
No appology after such disgusting service.
Vowed that after my flights from Exeter to Newcastle i would never fly with them again !!
The next day, Loganair cancelled these flights too !!
So that is 3 sets of parking i didn't get all my money back from and not so much as an email of appology.
Train it is now for both trips and forever more.
No idea what has happened to them but they won't last long if this is how they treat their customers.

If I could give no stars, I would.
My terminally ill partner and I flew with Loganair from Exeter to Newcastle in August `26; it was late taking off, but made-up time during the flight to get there 5 minutes early.
Our return journey, however, was a combination of a farce and a nightmare; it was initially delayed by 1 hour then completely cancelled with no reason given.
I asked Loganair ground staff about food, the response was "you buy it, keep the receipts and claim it back". I did as advised.
After informing ground staff that my partner is terminally ill and the situation was completely stressing her out, they left us to wait for 4 hours.
After 4 hours they finally said a taxi will be here "soon". When it eventually turned up, the standard of care was atrocious; the ground staff couldn`t wait to get rid of us. When we got to the Premier Inn (PI):
1. They hadn`t been told that we were on our way.
2. I had to call on the taxi driver and another passenger in the taxi to help get my girlfriend to the PI. At this point she was a stressed-out wreck and could not walk on her own.
When we returned home a day late and £70 out of pocket (food and an extra day parking cost), I used the Civil Aviation Authority website to see what steps I could take. That said complain to the airline, submit a claim form for the additional expense and wait 8 weeks for a reply. This I duly did; I submitted a complaint form and a claim for expenses.
The 8-week mark came and passed, so I raised a complaint with the Civil Aviation Authority Passenger Advice and Complaints Team (CAA PACT) on the 26th October.
Today I received an email from Loganair which basically said "not our problem, we`ll refund you £20 instead of £70 incurred expenses”. There was absolutely no mention of the appalling way my terminally ill girlfriend was treated. Nor was there, which I asked for, a reason for the cancellation of the flight.
I`m now waiting for the CAA PACT response, but in the meantime I`m seeking advice on the process to take Loganair to court.
I will never, ever, ever, not in a million years, use Loganair again. Next time I need to go to the North East, I`ll drive to Bristol airport and fly from there (a 2-hour drive from home and an overnight stay in a hotel).

Disgusting company, flight to norwich from aberdeen got diverted back to Edinburgh . Once in endinburgh I was told that we can have a refund or they can get us back to aberdeen.
Refund not instant so had no way of getting to norwich, left on the streets of Edinburgh for 2 days. Disgusting company

Forgot to load our luggage on departure. Had to buy new clothes at destination. Filed a complaint online and got a response 3 months later, offering £25 refund. Laughable. Aftercare does not exist.

Today 22/10/26 flight 16:10 was a no show at manchester to Aberdeen . No apologies nothing .
Stay away from this airline , its a tinpot company

Flight to Dundee was cancelled while we were bussed to the plane. The plane was not able to fly as the door could not be closed. These things happen - so okay. However processing us took 4 hours as were returned to the terminal through International and with no passports (as we were domestic) T2 Border Control had no idea what to do. Applied for compensation and three months later and dozens of emails, there is no reaction from Loganair. Their customer service say not us so left in limbo. Totally unsatisfactory performance.

Reviewed already stating I logged a complaint July 2026 and up until 19/10/26 had not received a response.

Loganair then had the audacity to reply 21/10/26 to state they had already replied to my complaint without giving the comment a date that they replied.

I.e trying to minimise my dissatisfaction.

So to avoid confusion I don’t believe it is reasonable and respectful to ignore a complaint from July 2026- 19 October. (10 weeks+)
To then only receive a response of “ Whilst we are committed to learning from customer feedback and improving our service wherever possible, please be aware that the details and outcomes of any internal reviews or investigations are confidential and cannot be shared externally”.

Got to be the worst airline going travelling to Aberdeen from Norwich pay full price £339 one way, change my ticket twice first charge me £50 second time charge me £88 they are nothing but a bunch off thieves,how can you justify paying that amount and charging that amount to change your ticket absolutely disgusting airline no wonder the seats are always empty bunch off robbing thieves

Dishonest, law breaking company, avoiding refund after flight cancelled by them at last minute. Claim they are not liable as booked via 3rd party(booking.com). This is not true and is stated in the CAA laws. Never use them

Following on from their predictable response. Here is an excerpt from the CAA guidelines and laws. Expressly stating the airline itself is responsible for the refund, this is further proof of their lack of honesty -

The legislation guidance set out by the Civial Aviation Authority also has a section specifically headed “ If your cancelled flight was booked directly with the airline or via a 3rd party ”.

The law and the CAA's requirements does not distinguish between direct bookings and third-party . Responsibility is not transferred away from the airline. On the contrary, the CAA expressly states that the operating air carrier is required by law to offer the refund in the section dealing specifically with third-party bookings.

Flight cancelled at short notice and had to re-book for the following day, customer service was poor throughout. The time taken to process my compensation claim has been unacceptable and they have been impossible to contact for updates.

9 hour delays with no human to update. Waste of time airline. I feel sorry for the staff as it’s clearly the senior management team and higher that are useless and can’t run an airline. This airline is destined for bankruptcy.

Not happy with their recent press release re ads for Orkney and Shetland. We have no choice but to pay their extortionate prices to get off island. One booked there is additional stress as to whether the flight will go! Cancellations and amendment rife just now. Yet they make a profit and announce new routes to Paris etc. have some regard for the customers who pay their wages. Staff on flights always great.

Very disappointed with their customer service. Got in touch with them on 15 September (flight was not until 5 October). Still no reply, chased up last week but again no reply. Very disappointing service.

I just had to phone Loganair to regards to flight changes ..on their part ..not mine! .....I spoke to a Loganair Representative on the phone...wow...from the beginning..she wasn't a nice or didn't have a helpful attitude. ...made me feel 'bad' when I came off the phone. Wished, I had taken the ferry and the car now. Unable to get a refund...or go the next day...now have a five hour wait in Aberdeen Airport on the way back!
..being nice is nice... Loganair.