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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Awful, took 14 days to dispatch the order! After 12 days I e mailed and asked to cancel the order as it was taking so long! Received an email back telling me I should not be passive aggressive when e... Ver más

Valorada con 1 estrellas sobre 5

Terrible customer service. Lamp is faulty and have been going round in circles for 6 months despite legally them being required to respond and either refund or replace. Its business practices are immo... Ver más

Valorada con 1 estrellas sobre 5

Ordered on 27/03/26 and paid for 48 hour delivery. I emailed in 1/04/26 asking for tracking information as they hadn’t provided this and they said they’d be back in touch shortly with this (they weren... Ver más

Valorada con 2 estrellas sobre 5

Placed order Boxing Day, there was no info on them being closed over Xmas. Got a response beginning of Jan but didn’t receive parcel until the 13th. Also there is no point in advertising free sweet... Ver más

Información sobre la empresa

  1. Fabricante de productos cosméticos
  2. Tienda de cosméticos

Escrito por la empresa

The online destination for nail colour. Shop our on-trend pretty gel and nail polish colours, sign up to our subscription box or if you're a salon get verified.


Información de contacto

1,4

Muy malo

TrustScore: 1.5 sobre 5

926 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No ha contestado las opiniones negativas

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Valorada con 5 estrellas sobre 5

Glitters Everywhere

I ordered a subscription, unfortunately by the bottle with loose glitter broke, the box was all filled with it. Although this shouldn't happened, every single element in my salon is now covered with glitter 😃.

Sheerah gave me the most customer friendly apology and promised me to send the glitter along with the next subscription box and some freebies with it. Thank you, Sheerah and Candy Coat for this great experience. Really appreciate it.

10 de mayo de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Still waiting for my refund

Ordered an efile in back end of February, it went missing. Had to wait til 18th April for them to finally decide to replace / refund. Naturally I chose a refund.
I’m still waiting for them to refund this, emailed Martine their customer support manager this morning and the email address doesn’t exist. Stay well clear.

6 de febrero de 2023
Opinión espontánea
Logotipo de Candy Coat

Respuesta de Candy Coat

Hi Danielle, we're really sorry that's happened. We can only apologise and look to getting this sorted now for you. The support team will look into this to ensure it is rectified and any refunds due paid. We will be in touch.

Valorada con 5 estrellas sobre 5

Highly Recommend

Have enjoyed using a few of the gel polishes. Great colours and long lasting. Plus when I needed help Martine was very quick at responding and helping to solve the issue. Would recommend!

3 de mayo de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Love Candy Coat!

I absolutely love Candy Coat products. They are so pigmented and last for ages. The packaging is amazing and the added bonus of free sweets makes the ordering experience extra special. Customer service is fab too - Martine has helped me on several occasions and has really gone the extra mile each time. 100% recommend, 5 stars ⭐️

26 de abril de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Share your experience… SHOCKING

Share your experience…
Well nail lovers grab a cuppa because I have some Tea.
Incase you only have a teacup, long story short is, it’s a scam.
I did this for 5 months received 2 boxes and battled for 7 months to get £45 back for the boxes I hadn’t received. If this happens to you go to the bank and claim a dispute, you have to do this within 120 days. The bank will get the money back, as from experience this dodgy company ain’t giving you a single penny of your hard earned money. They’ll try fob you off with sending you other polishes blah blah blah but just get that money back and go to a more reliable company!

Have a sweet day!
xoxo

21 de diciembre de 2022
Opinión espontánea
Logotipo de Candy Coat

Respuesta de Candy Coat

Hi, thanks for letting us know about your experience with us. We understand that you’re not happy, and we would love to make things right if you give us another chance. Please feel free to email customercare@lovecandycoat.com.

Valorada con 1 estrellas sobre 5

Boycott

Share your experience…
Well nail lovers grab a cuppa because I have some Tea.
Incase you only have a teacup, long story short is, it’s a scam.
I did this for 5 months received 2 boxes and battled for 7 months to get £45 back for the boxes I hadn’t received. If this happens to you go to the bank and claim a dispute, you have to do this within 120 days. The bank will get the money back, as from experience this dodgy company ain’t giving you a single penny of your hard earned money. They’ll try fob you off with sending you other polishes blah blah blah but just get that money back and go to a more reliable company!

Have a sweet day!
xoxo

24 de abril de 2023
Opinión espontánea
Logotipo de Candy Coat

Respuesta de Candy Coat

Hi Melinda, thanks for letting us know about your experience with us. We understand that you’re not happy, and we would love to make things right if you give us another chance. Please feel free to email customercare@lovecandycoat.com.

Valorada con 5 estrellas sobre 5

Quick service

Martine was very helpful and sorted a replacement lamp as mine was faulty. It was dealt with very quickly and I’m excited to receive my replacement.

20 de abril de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Would never order from this company again - taken my money 4 months later still nothing rcvd…

So bitterly disappointed with my whole experience ordering from Love Candy. Will never order again and recommend nobody does. Had ordered the subscription box in Dec first payment went out Jan 15th but no subscription box ever arrived. I messaged few weeks on and was told that they were experiencing few problems but would be sent soon. Then Feb payment went out emails going back and forth not getting anywhere then phoned and told issues as stock stuck in international transit but would get my boxes soon but in mean time if I sent email with 6 colours they would send out in 48 hr post. Did that 2 weeks later no nail colours, no reply, no subscription boxes. Emailed several times and have been told they need to look into it and would get back to me. This was 6 weeks ago. Now no one picks up the phone and getting nowhere on email. I have given LoveCandy months to rectify and sort but no joy and have found the whole process very stressful. I will now be taking this forward as a dispute so my bank will get money back and report them to Trading Standards organisation.

1 de enero de 2023
Opinión espontánea
Logotipo de Candy Coat

Respuesta de Candy Coat

Hi Connie, I’m sorry to hear you were disappointed with your experience, and I’d love the chance to make it up to you. Please email me at customercare@lovecandycoat.com so we can come to a resolution. Thank you.

Valorada con 5 estrellas sobre 5

Candy coat has been my favorite nail…

Candy coat has been my favorite nail brand for years now, they’re products are high quality! And today I’d like to thank Sheerah for her quick response and for resolving my issue. As a nail artist I highly recommend Candy coat products!

19 de abril de 2023
Opinión espontánea
Valorada con 3 estrellas sobre 5

Love it but not the shipping

Love the products but they we all damaged and chipped on the bottles.

29 de marzo de 2023
Logotipo de Candy Coat

Respuesta de Candy Coat

Hi Sidney, so sorry that's happened. Please feel free to email customercare@lovecandycoat.com. We would love to make things right if you give us another chance. Thank you

Valorada con 4 estrellas sobre 5

Always great products and value

Always great products and value, love the packaging …although I think could be a little less tiny bits as they go everywhere when I open it. Otherwise always a great product …..miss the free sweets too more sweets less confetti in packaging 😁

28 de marzo de 2023
Valorada con 4 estrellas sobre 5

Great first experience with Candy Coat

Great first experience with Candy Coat!

When the order was shipped, I didn’t receive the tracking link that was supposed to be included in the shipment email they sent. Martine from Customer Care was very sweet, helpful and replied to my emails really quickly, sending me the information I wanted and the tracking link right away.

I ordered April 1st and my package was delivered on April 13th. The order was processed and shipped by Candy Coat on April 3rd. I am quite satisfied about this time frame since it was an international delivery (France) and Easter period.

The products are great so far and good quality! Love the quality of the gel polishes and the color range they offer. I liked how the package was filled with little glittery hearts (be careful because as pretty as they are, they will go everywhere if you don’t! Haha), little pompons and of course a little bag full of candies!

The only thing I regret is that the shades look a little different on the website and in real life. Some pictures while being worn would be really helpful if they were added on each gel polish shade. I had to read the comments from previous customers that had posted pictures with their review in order to get an idea of the real color I’d receive - if there was any available.
A lot of products were also out of stock, narrowing down the choice of packs, colors or even all the basics a newbie needs.

I’ll probably order again :)

1 de abril de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Amazing company! 🥰

Absolutely love candy coat! Products are fabulous, great offers, quick delivery and response to queries is always super quick and they’re so helpful. Would recommend candy coat to anyone ☺️

11 de abril de 2023
Opinión espontánea
Valorada con 3 estrellas sobre 5

Pens are disappointing

I have just used the nail pens for the first time and am not overly impressed. The base coat pen doesn’t work at all, the blue one is pretty but very thin and still see through after 2 coats. The other one is a glitter one and is better but still not great . Feeling disappointed as they are not the cheapest and expected better for the money

4 de abril de 2023
Logotipo de Candy Coat

Respuesta de Candy Coat

Hello Diane, we're sorry to hear you were less than satisfied with our product. We strive to provide the best quality products to our customers, and we apologize for any inconvenience that you may have experienced.

If you would like to return or exchange the product, please email customercare@lovecandycoat.com and we would be happy to assist you.

Thank you for your time, and we hope that you will continue to shop with us in the future. 💗💅🏽✨💅🏼

Valorada con 5 estrellas sobre 5

Really recommend

I ordered from this website. They look after their customers well,their products are amazing for a reasonable price and amazing quality. I had a spot of bother and Sheerah helped me out and now the problem is solved

3 de abril de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fab products and service

Fab service, prompt delivery and love the candy stix absolutely fab invention so easy and quick to get gorgeous nails, ordered a 2nd already!

26 de marzo de 2023
Valorada con 5 estrellas sobre 5

Lucy- Amazing products

Really happy with my order all the products are amazing quality, Martine from the support team was very helpful and resolved my order on the same day I emailed, will be buying from here again.

29 de marzo de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great service

I received an order where one off my paint pots had leaked, I got in touch with Candy Coat and the matter was resolved quickly and the service was great by Sheerah

29 de marzo de 2023
Opinión espontánea

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