Horrible customer care! They sent the wrong item, then would not honor listed price on their website. Returned and will not purchase from then again. Buyer beware.
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Reporting this site. Placed order 3 days ago. Money immediately taken from my account but have not received any order information or receipt for the purchase! The telephone number they have listed ke... Ver más
Selection and pricing minus customer service. Overall yes im happy with my purchase and the price however good luck receiving customer service help. I tried to call their number dozens of times to... Ver más
The particular case I ordered seems either very scare right now, or extremely expensive where I did find it. I was pleasently surprised to find it both in stock and very reasonably priced at L.O. The... Ver más
La empresa ha respondido
Información sobre la empresa
Información proporcionada por diversas fuentes externas
Luggage Online - We carry Rimowa, Samsonite, Bric's, Travelpro, Hartmann and more. Featuring luggage, backpacks, duffel bags, briefcases, and travel accessories.
Información de contacto
260 liberty st, 08840, metuchen, Estados Unidos
- 1-844-999-7678
- customerservice@luggageonline.com
- www.luggageonline.com
2,1
Malo
431 opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
No ha contestado las opiniones negativas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Everything worked out well with the…
Everything worked out well with the exception of delayed shipping. I was expecting to get my briefcase a week earlier than received.
21 de marzo de 2022
Respuesta de Luggage Online
Dear Customer,
I am sorry you experienced a delay in your order; we understand the excitement after a purchase. We appreciate your feedback so we can ensure we have no delays for our future orders.
Excellent
Excellent. Will definitely purchase from your store again. Will recommend your store to all my friends and family!
20 de marzo de 2022
Luggage arrived ontime but with…
Luggage arrived ontime but with scratches on it. They hold a lot very securely and held up well after it's 1st use
15 de marzo de 2022
First time buyer and I was really impressed
First time buyer and I was really impressed with the product options, the deals, the quick delivery (2 days!), and the customer service. Very happy with this company and anticipate ordering from them again in the future.
12 de marzo de 2022
Respuesta de Luggage Online
Your positive feedback is greatly appreciated. Thank you for trusting us :)
this was very easy for me
10 de marzo de 2022
Received my Tumi backup backup in a…
Received my Tumi backup backup in a matter of days.
I love it!
9 de marzo de 2022
I ordered 3 luggages of 28 inches
I ordered 3 luggages of 28 inches . They are to big for what I want , so I did the return very easy , and they refund my money back between 7 -10 days . Then I order the right ones , 24 inches . , and everything was fine . Thank you it was a pleasure to do my shop with you . Fully recommended .
9 de marzo de 2022
The luggage is as good as the service
The luggage is as good as the service. A+
Great product, very happy! Highly rec
4 de marzo de 2022
Sent the wrong color
Sent the wrong color. Company paid to send it back and sent the correct one the same day the returned one arrive. Awesome customer service.
3 de marzo de 2022
Great team of people to deal with and…
Great team of people to deal with and fabulous customer service.
I always go to luggage online for all my travel needs!
28 de febrero de 2022
Happy Customer!
WOW! I called to determine if the Washington holiday discount was still in effect on the Nonstop brand 3 piece set with packing cubes and powerpak. It was! Not only was the rep who took my call helpful, the price was affordable, the shipment arrived within days and the product is everything I hoped for. Very happy customer!
28 de febrero de 2022
Overall Experience
User-friendly website. Easily found exactly what I was looking for and price could not be beat. Hoping that I when I receive with my purchase I am as happy with the product as I was with the "shopping" end of it. :)
UPDATE: Yes, yes, yes! - Thrilled with the luggage. It was exactly what I had hoped for & secondly, I had to deal with Customer Service for a question I had & the Customer service I received could NOT BE BEAT!!!!! Amazing on all counts!!! Thank you!
23 de febrero de 2022
I ordered a large Briggs and Riley…
I ordered a large Briggs and Riley @Work bag, and Luggage Online was great to deal with from start to finish. Very satisfied with both my experience, and the product they delivered!
21 de febrero de 2022
quick shipping and delivery
quick shipping and delivery, product wrapped well. easy returns
17 de febrero de 2022
I bought it as a gift for my…
I bought it as a gift for my boyfriend. His birthday is next month. I was happy with how quickly it arrived and how beautiful it is
15 de febrero de 2022
Very smooth and quick return process
14 de febrero de 2022
Luggage shipped promptly!
Luggage arrived quickly and they nested it so save shipping packaging.
14 de febrero de 2022
You promo codes NEVER work
You promo codes NEVER work, too time consuming and frustrating
14 de febrero de 2022
Faster than over night
Faster than over night, 18 hours!
Alex extremely helpful, I felt like she cared. Second order pending
9 de febrero de 2022
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.