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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

My Shiba Inu, Tato, is an extremely picky eater and has a very sensitive stomach. We tried many popular raw food brands, but they either gave him diarrhoea or he refused to eat them unless I added... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Absolutely terrible customer service. My order was refused and not sent out to me. The team send generic robotic Ai emails that are not personal at all. They do not resolve simple issues and care more... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I was recommended Luna and me after many months of my dog having a grumbly tummy through a friend of a friend way back in 2017 ! I ordered a trial pack and almost immediately with the guidance of Sam... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Just had my first experience. Bought the kitten food. Well packed. Appropriate delivery warnings and marked box. My kittens love it. Easy handled patties/ good sized. Can recommend. All went wel... Ver más

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Información sobre la empresa

  1. Tienda de suministros para mascotas

Escrito por la empresa

We plan, portion, package & deliver. All you do is thaw and feed. 5/5 All About Dog Food. Most Ethical Pet Food Suppliers 2019. Recyclable Packaging. Individual Portions. No Mess, No Fuss, No Waste. Raw Feeding Made Easy.


Información de contacto

4,5

Excelente

TrustScore: 4.5 sobre 5

661 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 100% de las opiniones negativas

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4,5

Todas las opiniones

(661)

58 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Excellent products - outstanding customer service

Since I started using Luna & Me, my cats' coats are much healthier and shinier. They enjoy the variety of flavours, and I appreciate the ease of managing my subscription alongside the genuinely lovely customer service. They are by far the best pet food company I have come across!

10 de septiembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fab food, great company

Great company to deal with, subscription is easy to set up (and fairly easy to change with fussy cats changing THEIR minds). Well priced, excellent quality. Cats love the food (3 Maine Coons, 2 domestics)

10 de septiembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great quality, kittens love it!

Ordering process was very easy and straight forward. Delivery was fast. Quality of food is great. We have 2 11 week old kittens and this is their first raw food and they love it! And as a bonus their pooh doesn't stink any more compare to supermarket processed food.
Will order again after this lot is finished. Thank you!

7 de septiembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

The company have a personal touch And…

The company have a personal touch And always take care with the delivery and packaging. The cat is interested by the good variety of flavours, and he is looking super healthy and shiny as a result of the quality raw meat food.

10 de septiembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Love the patties

Great products, lovely quality food and i love the convenience of the patties. Not overloaded with bone so suits my old girl. Helpful customer service and great delivery times.
I wish they did more exotic flavours so i could get in the variety of raw proteins required.

10 de septiembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Luna & Me ⭐️⭐️⭐️⭐️⭐️

My Maine Coon loves Luna & Me! Her food comes in ‘burgers’, 3 to a pack and she has one per day - if she could she’d eat all 3! Great packaging, fast delivery and awesome customer service if you have any queries. 100% recommend

10 de septiembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Best raw food for dogs

Best raw food for dogs. I order the boxes of patties that come in various flavours. My two wire haired dachshunds love it and I’ve noticed their coats are healthier since switching to Luna & Me. The delivery service is always reliable. Highly recommend.

10 de septiembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Our little cats’ favourite food.

We’ve had two little cats slowly and timidly join our family in the past year, firstly sleeping in our garden, then moving into the cold frame and finally into the house. We didn’t know what they were eating previously but they have taken to Luna & Me food straightaway and are now happy and contented creatures. We trust that what goes into the food is the best thing for cats and that’s why we use it, and also because, even with cats being notoriously fickle, they haven't once decided that they no longer like it. I would highly recommend this food to family and friends - and cats, of course.

10 de septiembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

My girls absolutely love Luna & Me.

I starting buying luna and me when we brought our british short hair kitten home. She is now a year old and has grown beautifully on the food. I was surprised at how affordable feeding raw actually is compared to supermarkets packaged cat food. It’s so easy to store in our freezer. Delivery is so straightforward, we have never had any issues with receiving our package. We love luna and me so much, we transitioned our new ragdoll kitten on to it, and she is thriving. Both girls coats are glossy, they are a nice healthy weight. They have great tummy’s, and most importantly they love dinner time.

10 de septiembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fantastic

My babies love this food. They sit and wait for me to dish it up and it is gone in second.
Would recommend to anyone wanting to give good quality raw food to their pets.

5 de septiembre de 2025
Opinión espontánea
Valorada con 3 estrellas sobre 5

Patties changed consistency?

Have been feeding my dog the chicken patties for sometime (years) now as it’s the only thing we found that works for his delicate digestion. However the last 2 value boxes we’ve purchased, the consistency has changed and once thawed turns to a sloppy mess where as before it would retain its pattie shape. As my boy is very fussy he is refusing to eat the current defrosted patties. I am trying on my next order the duck patties instead but if they also go sloppy I think I’ll need to rethink future orders.

30 de agosto de 2025
Opinión espontánea
Logotipo de LUNA & me

Respuesta de LUNA & me

Hi Richard,

Thank you so much for your review, and for being such a loyal LUNA & me customer since 2021 - we’re truly grateful for you trusting us with your boy's nutrition. 🐾

We want to reassure you that we’ve made absolutely no changes to our recipes - same ingredients, same sourcing, same gentle process, always. Because each batch is handmade in small quantities using fresh, natural ingredients, slight variations in texture are completely normal, and while the quality never changes, we understand how this might look or feel different at times.

We always want your experience with us to feel 5-star, every time, and we’d have loved the chance to talk this through with you directly before your review was posted. We’re always here to help resolve any concerns quickly, and as a small business, we put our hearts into making sure every meal is the very best it can be. We've reached out via email with some tailored advice to support you and your boy going forward.

Valorada con 1 estrellas sobre 5

Avoid like the plague

if you live in a split house or flats don't bother, my neighbor recommended them, i ordered the trial pack but because theyd delivered the one time only deal to our address they didnt send it, id taken the day off work to take the delivery in, they wasted my time, i had to email and messaged them 4 times before theyd reply saying that theyd refund my order. dont waste your time with them, customer service is atrocious, before id even received the first order.

Update edit to clarify:
Its the first box I ordered that you cancelled and refunded, not the second. If youd have actually taken a moment to read any of my messages to you, or the former part of this review you could've worked that out, but thanks for clarifying how much you care about customer service.

20 de agosto de 2025
Opinión espontánea
Logotipo de LUNA & me

Respuesta de LUNA & me

UPDATED: Thank you for updating your review. We’re sorry this has felt so frustrating.

To clarify, our system can only work with the details entered at checkout. In this case, the surname on the new order matched the name linked to the email address of the earlier account, and both were placed to the same household address. For that reason, the order was flagged as a duplicate Welcome Box.

Because our Welcome Box is a special one-time offer for new households, the order couldn’t be fulfilled. A full refund was issued straight away so no payment was ever held.

We know it’s disappointing when expectations don’t align, but this policy is in place to keep the offer fair for all new customers.

--

Thank you for your feedback. We’re sorry this experience felt frustrating. To clarify, our Welcome Box is a special offer, limited to one per household so as many new pet parents as possible can try fresh feeding. Because a Welcome Box had already been sent to your address, your order could not be fulfilled.

We explained this as soon as our Welcome Box orders were checked, and once you got back in touch, we made sure your order was refunded in full.

We understand it was disappointing not to be able to receive a second Welcome Box, and we’d still love to support you in finding the perfect next step from our full menu, without any Welcome Box restrictions.

Valorada con 5 estrellas sobre 5

Ive finally found my brand after a sea of horrible experience

I’ve tried a number of the newer, popular cat food brands over the years, but Luna & Me far surpasses them in both quality and value.
It’s not sloppy like Katkin, nor wet and bony like Bella & Duke — and it’s significantly more affordable too.

The patties are brilliantly packaged, making them easy to store and portion out for my cats.
You can tell the meat is of a genuinely high quality — the patties are almost odourless, so you avoid that unpleasant lingering smell that often comes with other brands.

Best of all, my cats absolutely love it.
I’ll definitely continue using Luna & Me, and I’m so pleased to have finally found the perfect food after countless trial-and-error experiences with other brands.

31 de julio de 2025
Opinión espontánea
Logotipo de LUNA & me

Respuesta de LUNA & me

Hello Carmen,

Wow - Thank you so much for such a thoughtful and heartfelt review!

We're overjoyed to hear that your fur babies are loving their LUNA & me, especially after your long search. Knowing that your cats are thriving and enjoying every meal truly means everything to us.

It means so much to hear that our quality, packaging and overall experience have hit the mark for you too - that's exactly what we strive for.

We’re honoured to be part of your cat's journey and are so pleased to have you as part of the family! Here's to many more happy mealtimes ahead. 🤍

With care,
LUNA & me x

Valorada con 1 estrellas sobre 5

Very Unlucky Experience with Luna & Me

Unfortunately, I had a very unlucky experience after ordering from Luna & Me for my puppy, Teddo.

First, there was an issue with the delivery. I received an email on 30th June saying “we’ve sent your order”, which led me to believe it would be delivered that same day. I waited all day, but nothing arrived. I emailed the company and got a call the next day explaining the actual delivery would be on 1st July. This was confusing — especially with raw food — as timing is crucial to ensure proper storage and food safety.

The bigger issue, however, came after feeding my puppy the food. Within a few days of starting the Luna & Me raw patties, he developed serious tummy problems, including diarrhoea and, eventually, blood in his stool. We ended up at the vet multiple times, doing tests, and finally he was diagnosed with campylobacter — a harmful bacteria. The vet strongly advised us to stop raw feeding immediately.

This whole experience resulted in my puppy having to stay overnight in the vet hospital and left us with a huge vet bill — not to mention the stress and worry it caused.

When I contacted Luna & Me, they responded politely and said it could be a “detox” period, and suggested giving yogurt. While I appreciated the communication, it didn’t match the severity of the situation we faced.

I’m sharing this review not out of anger, but to warn other pet owners to be very cautious — especially when switching to raw food. What works for some may not work for all, and sadly, it didn’t work for us.

9 de julio de 2025
Opinión espontánea
Logotipo de LUNA & me

Respuesta de LUNA & me

Hi Kelly,

Thank you for your review, and we’re very sorry to hear that Teddo has been unwell. We fully recognise how upsetting it is when a young puppy experiences digestive distress, and we’re glad you reached out to us directly so we could offer guidance and support at the time.

As a company built around pet health, we take every concern seriously and are proud to operate to some of the highest food safety standards in the UK. All of our meals are handcrafted in our own kitchen, then independently tested through a positive release process, meaning no food ever leaves us without first being approved by an external laboratory. We are currently the only raw pet food company in the UK to use this method.

We’ve reviewed your batch records, and there have been no other reported issues associated with the recipes you received. Thousands of pets, including our own, are enjoying the same food from the same production runs without concern. From sourcing through to dispatch, our meals are kept at, -20°C or colder to protect both safety and nutrition.

That said, every dog is an individual. Puppies in particular can experience digestive upset for many different reasons, stress, sensitivity, dietary transitions, even environmental factors like worming or changes in routine. These are always best assessed case by case, in partnership with a trusted vet.

While we’re confident in the quality of our food, we’re also committed to supporting pet parents, whatever their journey looks like. We’re truly sorry things didn’t work out for Teddo this time, and we sincerely hope he’s back to full health very soon.

With care,
LUNA & me

Valorada con 4 estrellas sobre 5

Much better quality than Bella & Duke…

Much better quality than Bella & Duke which I switched from as their meat smelt very bad and the colour looked unhealthy. Luna & Me barely has a smell to it. My 3 cats usually love it but also have spells where they go off it.. I think maybe they just get bored and want something new to try. My only gripe is the packaging, I hate hate hate polystyrene!!! I can’t recycle it anywhere near me and the small bits break off and go everywhere and it’s so bad for the environment. Please consider removing this packaging and just double box it like Bella and Duke do and their stuff always arrived still frozen.

2 de junio de 2025
Opinión espontánea
Logotipo de LUNA & me

Respuesta de LUNA & me

Hello Sophie,

Thank you so much for your thoughtful review, and for making the switch to LUNA & me. We’re delighted that your three cats are enjoying the food (even if they occasionally fancy a change; we know how particular cats can be!).

It’s lovely to know you’ve noticed the difference. That clean, natural smell and rich, healthy colour? That’s LUNA & me.

Every meal is made to the same standard we’d feed ourselves, because if we wouldn’t eat it, it doesn’t go in. We use only butcher-grade cuts from trusted British farms, ethically sourced and handled with care. No fillers. No shortcuts. Just real, nourishing food, crafted by hand, and made to matter.

On the packaging, we hear you, and we want to offer a little clarity. Your box is created with Airpop®, a food-safe, fully recyclable material chosen for a reason. It insulates like a fridge in transit, keeping every patty protected for up to four days without the need for dry ice or heavy plastics. It’s part of the promise we make with every delivery: real food, protected properly, exactly as intended.

Airpop® is widely recyclable across the UK, and we're always happy to help you find the best route locally if needed.

And if your cats ever go off a favourite (as they sometimes do!), just let us know, we’re always here to help you keep things fresh.

With care,
LUNA & me

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