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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

I requested a car on Praslin (23–26 December 2026) through Maki Car Rental. They charged €16 immediately for cancellation insurance while vehicle availability still needed confirmation from their loca... Ver más

Valorada con 5 estrellas sobre 5

Wir haben Maki Car Rental sowohl auf Praslin als auch auf Mahé genutzt und waren mit dem Service rundum zufrieden. Die Buchung war transparent, das Preis-Leistungs-Verhältnis sehr gut und die g... Ver más

Valorada con 5 estrellas sobre 5

Wir hatten im März 2019 einen Mietwagen bei Maki Car gebucht und waren rundum zufrieden. Übergabe am Flughafen und Rückgabe am Hotel klappten pünktlich und reibungslos. Als mir bei der nachträglichen... Ver más

Valorada con 5 estrellas sobre 5

unser Auto wurde pünktlich (zusätzlich erfolgte 30 Min. zuvor ein Anruf) zum Hotel zugestellt. Die Ausführung entsprach exakt der Bestellung (Automatik, Navi). Das Fahrzeug, Hyundai I20, war neuwerti... Ver más

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4,0

Muy bueno

TrustScore: 4 sobre 5

230 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,0

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(230)

6 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

We got scammed!

We rented two cars that we checked when we colected them. Both cars were used and had some scratches and dents in them. We know the drill and showed every little scratch and dent we could find. All in all we were happy with both cars and had no problems. Proir to returning we cleand the interiors of both cars and were happy that it all went great. However when we returned both cars they found »new scratch and dent« that we did not create. Before we got both cars we showed them both the scratch and the dent and there were so many that they simply put X mark on one area of the car.

Fot the damadge that they were saying was not marked right near the X sign we would have to pay 5.000 MUR for each car. We were 100% scammed and we did not want to give any money since we took great care of the car. The guy would not listen to us and made many phone calls. He trethreatened us with police and we said to call the police.

At first the guy made around 3 calls and said that police won't come to the hotel since they don't have time and we have to go to the police station. We said we won't go anywhere. Another 2 calls and police arrived in 1 minute.

The police was very polite and said we do not have to pay anything since we did not commit any accident. And also that our case is not police matter. So police left and the guy still insisted that we give him 10.000 MUR for the damadge that was on the car. We then negotiated by the phone with »the boss« and gave them 3.000 MUR for both cars without signing any papers or anything. So we are 100% sure we got scammed.

We highly advise you to check AND MARK ALL THE SCARTCHES AND DENTS BY YOURSELF. And also to take many photos of the car before you take it. We rented many cars before and this was the first time we rented a car by Maki Rentals and this happened. We wew simply scammed. We do not recommend this car rental company – but if you do decide to choose them, please be carefull and do your own check of the car!

29 de diciembre de 2021
Opinión espontánea
Logotipo de Maki Car Rental

Respuesta de Maki Car Rental

Hi Urška, sorry that you had issues when returning your car. I'm actually just reading this now, 5 months later. Unfortunately it is way too late now to investigate this issue. If you had contacted us directly, I am sure we could have talked to the employee to clear this up. What you are describing is the age-old scare story of the crooked car rental company that everybody seems to have heard at least once. Truth is, there are only a few companies that do this and the rest of the industry is just annoyed that we constantly get confronted with hostile customers who suspect the worst when they see a few dents. The reality is: when you get a car with a few dents, you are actually less likely to get in trouble for an additional one.

I'm not saying that you are lying but it seems that maybe the employee who handled your return made a mistake or that person tried to scam you. There's are difference between the employee and the company and us as a broker. Let me quote from your booking confirmation how to handle disputes like that:

What to do if I am asked to pay in cash for something?
Please be aware that even though fraud cases are rare, cash payments have the highest potential for fraud. Therefore please always ask for a (numbered) receipt and the name of the employee taking your payment. Please do this even for small amounts, but especially for large amounts (including your rental deposit). If you have any objections to the payment, please stay calm and make sure the employee is aware of your objections. If their explanation is not satisfactory to you, please tell them that you will discuss the charge with us. We will assist you even after you returned home and if there is anything wrong with the charge, we promise that you will receive your money back.

Valorada con 5 estrellas sobre 5

This was the second time we have used…

This was the second time we have used Maki and as before all went well. Email comunications prior to pick up very clear, pick up and drop off timely and efficient. Car was well worth the hire fees and the the best compliment is we will use Maki next year. Cheers for now.

21 de noviembre de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

A great car rental experience

A great experience from booking the rental online to receiving email confirmation and step by step instructions on how to receive and return the vehicle - and it all happened exactly like Maki said it would. The mobile app is particularly helpful. A great rental experience all round, thank you Maki.

16 de noviembre de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fast easy service

Just rented a car through Maki for our honeymoon on Mauritius. Overall a great experience. There was a massive line in immigration when we landed but our driver patiently waited 2 hours for us and met us outside.

The car was fine. We booked one of the inexpensive ones and got what I paid for. Still cheaper than the bigger rental companies. We didn't use the car much but it served it's purpose.

The drop off was smooth as well. They met us where they said they would, gave the car a once over and sent us on our way. Not sure when if ever we'll will be back in Mauritius but I would totally use this company again.

21 de octubre de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Besser kann man es nicht machen!

Also ich kann hier nur ein großes Lob aussprechen. Wir hatten gebucht. Auf Grund von mehr Reisenden wurden die Auto flexibel umgebucht und erweitert.
Dann zu Corona schnelle Reaktion und Erstattung. Das ist man nicht gewohnt.

23 de octubre de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

Tolle Autovermietung, gerne wieder!

Ich kann mich nur den vorherigen Bewertungen anschließen. Die gesamte Organisation inklusive Anlieferung und Abholung nach/von Flic en Flac/Mauritius hat super geklappt. Wir hatten einen kleinen Suzuki Swift gemietet, bekamen jedoch gleich ein kostenloses Upgrade auf einen größeren Nissan Almera. Auch wir mussten leider 10 Tage früher die Insel aus bekannten Gründen verlassen. Die Erstattung der ungenutzten Tage wurde von Maki umgehend veranlasst. Wir möchten uns herzlichst bei Ihnen bedanken. Sie haben wesentlich dazu beigetragen , dass der Urlaub stressfrei begonnen und die überstürzte Abreise für uns einfacher war. Wir kommen sobald wie möglich wieder und mieten das nächste Auto wieder bei Maki.

26 de marzo de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

Wow, immer wieder

Wow, solch ei en perfekten Ablauf hatte ich noch nie. Von Buchung über Bezahlung bis zur Übergabe des Fahrzeuges Dank der App wirklich suuuper.
Das Beste, wir mussten leider eine Woche früher zur nach Deutschland. Dieses zu viel gezahlte Geld wurde uns zurück erstattet. Jederzeit und immer wieder. Tolle Firma. Danke

20 de marzo de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

COVID-19 Cancellation

Booked a care with Maki Rentals for 6 weeks for May and June but due to COVID-19 we are unable to make our trip. Maki car rentals responded within 12 hours to our enquiry over cancellation and have refunded us in full. Will definitely book with them again when our trip eventually takes place!

19 de marzo de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

Mahé seychelles

Mahé seychelles
J'ai loué une voiture pour 3 jours.
La voiture était propre, livrée à l'heure.
Suite à ma demande, ils ont bien voulu venir la chercher à un autre endroit !
Super

6 de marzo de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

wir hatten bei unserer 14tägigen......

wir hatten bei unserer 14tägigen Seychellen Kreuzfahrt einen Mietwagen über Maki Car Rental gebucht.Da wir ein Individuelle Anreise hatten übernahmen wir den Mietwagen auf Mahe am Flughafen hatten ihn dort 4 Tage und haben Ihn denn am Hafen vor dem Schiff wieder abgeben.In Port Louis auf Mauritius hatten wir das Auto für 3Tage am Schiff übernommen und dort wieder abgeben.Zurück auf Mahe eine Mietwagen für 2Tage Übernahme am Schiff Abgabe am Flughafen.Hat alles super Pünktlich geklappt......

18 de febrero de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent experience

Excellent experience. Didn't take long for the chap delivering the car to find us at the airport once we connected to the temporary free wifi at the airport. Car was the newest vehicle I've ever driven, immaculate, only 700km on the odometer. Friendly chap Mr. Savage was also there to pick up the car when we dropped it off.

They came in as the cheapest and best reviewed so we booked with them before the trip and then extended another week, as it was convenient having the little car. The extension was easy to do online.

All around an excellent experience, thanks again.

15 de febrero de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent service provided

Excellent service provided. Smooth transition for delivery our car to the airport and return at the same place. New car provided. Very much recommended. Next time in Mauritius use the same company. Thanks Maki Car Rentals.

18 de enero de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

Loueur sérieux

Notre expérience avec Maky s'est parfaitement déroulée. Échange facile durant notre séjour via une application. Voiture neuve et impeccable.

15 de enero de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

Very happy

Comfortable, reliable and friendly service. Very happy with Maki for transfer to northern side of Mauritius (1+ hour). Will recommend to friends and definitely use again!

4 de octubre de 2019
Opinión espontánea
Valorada con 5 estrellas sobre 5

These guys are very professional

These guys are very professional, they use up to date technology and avoid any unnecessary inconvenience for the service users! Car arrived when it was planned and was picked up when promised! No haste and car clean, tidy and damage free! Good satnav which helps in Mauritius! Recommend them to anyone!

25 de septiembre de 2019
Opinión espontánea
Valorada con 5 estrellas sobre 5

Perfect service in Mauritius !

Perfect service !
Delivery and return of the car went smoothly. Driver was waiting for us at MRU airport for delivery and return of the car.
The rental car was in very good condition.
A GPS was given to us.
We have traveled in several countries for holidays and this is the best rental company we have experienced so far. I had some doubts for renting a car in Mauritius as I had read some very bad reviews regarding rental companies in general in Mauritius but with Maki Car Rental, I was more than pleased as we had no issues at all.

12 de agosto de 2019
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent value

Excellent value. Very new car (approx 3,000km on the clock) - perfect for what we wanted. Free satnav was a deal maker. Thoroughly recommended!

20 de julio de 2019
Opinión espontánea

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