MarineStore Chandlery Opiniones 

513
TrustScore: 4.5 sobre 5

4,5

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Helena and Paul were brilliant. Sorted a change of order (foot size ) in time for me to head off on holiday with the kit I needed. All on time. Excellent service. Great team. And also a shout out f... Ver más

Valorada con 5 estrellas sobre 5

I had a few issues with next day delivery, not the company's fault but the courier. I must say that Helena, who dealt with the order from start until finish, was brilliant. Very proactive, she dealt w... Ver más

Valorada con 1 estrellas sobre 5

Don't waste your time. I wasted a week, no order acknowledgement after an online order, chased, Caroline didn't return my call or email me as she said. After my 3 calls said life jacket & throw line w... Ver más

Valorada con 5 estrellas sobre 5

Although Maldon is quite a long way from Hampshire we bought several items from this company when we were fitting out our boat, mainly because the prices were competetive. We experienced fast, efficie... Ver más

Información sobre la empresa

  1. Proveedor de accesorios para barcos

Información proporcionada por diversas fuentes externas

Marinestore Worldwide Discount Chandlers


Información de contacto

4,5

Excelente

TrustScore: 4.5 sobre 5

513 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,5

Todas las opiniones

(513)

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Valorada con 5 estrellas sobre 5

Just fine

I ordered a marine knife which was shipped to Finland very quickly without any glitch. It arrived in perfect condition and works as advertised - what more could I ask for ;-)

1 de febrero de 2013
Opinión espontánea
Valorada con 4 estrellas sobre 5

Excellent

Excellent and speedy service as usual.
One little point however, I thought the postage on my last order was a little
excessive. Two tiny needles in a small envelope should have been a lot less.
Otherwise very good.

29 de enero de 2013
Opinión espontánea
Valorada con 2 estrellas sobre 5

it took nearly three weeks for my order to arrive

I ordered a sink and a week after the order was placed I had an email saying that my order would be processed within the next week. it turned up after three weeks. I have since tried to order a waste connection from them but its like banging your head against a brick wall, I tried to log in to my account and keep getting told there is no account, so I have tried to re register and place my order and each time it says my email address is invalid( so how come they keep sending me emails to that same address), I have tried three different valid email addresses but it says they are all invalid. its as if they dont want your business.

28 de enero de 2013
Opinión espontánea
Logotipo de MarineStore Chandlery

Respuesta de MarineStore Chandlery

Don't know what went wrong with this, no one else has reported problems with account creations. I think the problem started because the first order was created without a store account being created which means that our system doesn't retain your details. This could conceivably cause a problem like this.

Valorada con 5 estrellas sobre 5

Got Exactly what I ordered- Very well packaged and absolutely no problems with anything :)

Spent ages seleting & ordering several qty's of several different items (bearing pulley's & rope) and it all came together, quite quickly, in one box as hoped.

Only reservation (if any) is that the "Shock Cord" I bought was effectively thick bungey cord and not what I was (personally) expecting, but I could have checked that 1st, or returned it if I wasn't happy. It workes fine for my application as rope for a clothes airater, so all good.

I am happy, so rang them to tell them how well it was all packaged and received. Credit where credit is due! The extra effort makes all the difference.

28 de enero de 2013
Opinión espontánea
Valorada con 5 estrellas sobre 5

Immediate dispatch good communications

I ordered several items over the Christmas period, they were posted out straight after the holidays. One item was out of stock, which I was kept informed of and received it as soon as it came in. All of it was good quality at good prices, I would definitely recommend them to anyone.

26 de enero de 2013
Opinión espontánea
Valorada con 5 estrellas sobre 5

I bought a hat; hat arrived; I like hat

I wanted a Breton Cap to go with a Monkey style jacket that my wife bought me for christmas. This will give me a seasoned Matelot look when both lose their new gloss. Fantastic cap dosen't blow off in the wind and keeps my thining crown warm in this icy winter weather.

24 de enero de 2013
Opinión espontánea
Valorada con 2 estrellas sobre 5

most prices are good.

one thing i was not happy with was that i had to stay at home for 5 days or more as not to miss the delivery and have to pay again for re-delivery as they wont leave with neighbour. need more than two hands to count times i have signed for parcels for neighbours. no way of tracking order to get some idea of when it might be delivered.
a waste of a lot of my time.

23 de enero de 2013
Opinión espontánea
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Respuesta de MarineStore Chandlery

You shouldn't have had to stay at home at all. We send emails confirming details, any delays and shipping as they happen. Perhaps you have an over enthusiastic spam filter? The other point we'd like to make clear is that the carriers we use do not charge for redelivery and you can also choose a different delivery address to the invoice address so we can send parcels to work or friends houses.

Valorada con 2 estrellas sobre 5

The order was placed on Christmas Day and it did not arrive until the middle of January

I was quoted £20 by the website for delivery of a bilge pump to the South of France, this would have made the very competitive price for the pump, very un-competitive.
So I opted for 1st class Royal Mail and set a cost on this at £8 which made the price of the pump + delivery at around the same price quoted for the pump from other suppliers.
However it took 3 weeks to deliver the package which I find unacceptable.
given that this was an Automatic bilge pump I needed it quickly as the previous one had broken down and not working.
However I received the pump and I am pleased with the quality of it and it is now fitted into my boat..

22 de enero de 2013
Opinión espontánea
Logotipo de MarineStore Chandlery

Respuesta de MarineStore Chandlery

I think the key to this problem is delivery costs. The £20 choice would have been sent by Fedex (or DHL) and would have reached you at most within 48 hours from the next working day, for France it is usually within 24 hours unless the address is in the middle of nowhere. The cheaper Royal Mail delivery is parcel post (they can only offer 1st class in the UK)and parcel post abroad can take anything up to four weeks to arrive. I am sorry you feel aggrieved by the delay vs cost issue but shipping product abroad for prompt delivery is expensive and we do not profit from it.

Valorada con 5 estrellas sobre 5

If the breton cap fits!

I ordered a breton cap for my father for christmas but when he tried it on he realised his head was much smaller than he led me to believe. Marine Store kindly changed the hat without quibble and I am currently awaiting delivery. Having spoken to them about the order, they were very friendly and helpful. Thanks guys!

20 de enero de 2013
Opinión espontánea

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