Constant updates about, what was happening regarding my car, including delays due to the war, so parts delivery had been affected, also bank holidays. Polite and friendly informative staff, when you... Ver más
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Consulta las opiniones de los clientes
Really good experience. From initial claim (logged after 5pm) to final repair and delivery of my car back to my address took a total of nine days. Communication was excellent, through email, text and... Ver más
La empresa ha respondido
work was good but did not bleed radiator properly and overheated when wive was out in car.They also drove through tyne tunnel which incurs a toll and did not tell me luckily i seen an email in my spa... Ver más
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AE Smith Bodycraft Ltd customer care was excellent from the moment I booked them until collecting my car today. They kept me up dated at every step of repair. The staff were so helpful and very polite... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Markerstudy has specialised in providing motor insurance products, and complementary services, for 25 years. Currently trusted by a wide range of UK brokers and intermediaries, we help protect policyholders in the UK. We continually strive to provide a great service for all our policyholders, however, like many insurance providers, we are being impacted by wider industry and global issues, which include on-going supply chain delays and courtesy car shortages. Our teams are working tirelessly to overcome these difficulties and we would encourage policyholders to call - 0344 873 8183 if they would like to discuss a their claim with us or have any concerns. Specialisms: We are able to offer competitive motor insurance policies to suit many different customer requirements, such as young drivers, owners of high performance/high value cars, Japanese imports, kit cars, drivers with unusual occupations or accident/conviction records, to name just a few.
Información de contacto
45 Westerham Road, TN13 3QB, Sevenoaks, Reino Unido
- 01245 254848
- customersupport@markerstudy.com
- www.markerstudy.com
4,4
Excelente
6 mil opiniones
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Really good experience
Really good experience. From initial claim (logged after 5pm) to final repair and delivery of my car back to my address took a total of nine days. Communication was excellent, through email, text and calls to me.
Clear process in place and good customer service.
17 de abril de 2026
Opinión espontánea
Respuesta de Markerstudy
Hi Deborah, we're happy to hear that you had a good experience. It's great to know that the claim process, repair work, and delivery met your expectations. We appreciate your feedback on our communication and customer service. Thanks, Dane
Staff were great
Staff were great made everything simpler and reassuring. Text messages were somewhat abrupt and intimidating
9 de abril de 2026
Opinión espontánea
Respuesta de Markerstudy
Hi Tamsin, we're glad you found the staff helpful. We appreciate your feedback about the text messages and will review them to ensure clarity and a more reassuring tone. Thanks, Dane
Awful company with no scruples
I took out a motorcycle policy 3 weeks before the renewal was due and then sold the bike. I then cancelled the policy 2 weeks before the policy was due. I got back £19 back from a £70 policy. In addition I had to send them photos of the inside of my garage showing the bike inside.
They are the wordy thieving insurance company I have ever dealt with.
Avoid at all cost!
2 de abril de 2026
Opinión espontánea
Respuesta de Markerstudy
Hi Steven, we appreciate you bringing this to our attention. We're sorry to hear about the unexpected outcome with your motorcycle policy and the refund amount. We'll review the details regarding the premium calculation and documentation request to see how we can improve.
If you would like me to look into these issues, please email customersupport@markerstudy.com with the policy details/claim reference. Thanks, Dane
Excellent communication at all stages of the process
I was kept fully informed throughout the whole process from setting up of the repair, each stage of the repair and the completed work. Organisation, communication and the work completed was impressive. This made me feel confident in the companies involved and the outcome.
9 de abril de 2026
Opinión espontánea
Respuesta de Markerstudy
Hi Jackie, we're happy to hear you were fully informed throughout the repair process. It's great to know our organization, communication, and completed work were impressive, making you feel confident in the companies involved and the outcome. Thank you for your positive feedback. Regards, Dane
Very slow service
Very slow service, it took a month to complete, very little communication as to what was going on. Also my tracker showed that my car was in sainsbury’s car park for part of that time
3 de abril de 2026
Opinión espontánea
Respuesta de Markerstudy
Hi Alan, We regret the slow service and communication issues you experienced. We would like to investigate the delay and the vehicle's location to improve our processes. If you would like me to look into these, please email customersupport@markerstudy.com with the policy details/claim reference. Thanks, Dane
Very pleased with the outcome of my…
Very pleased with the outcome of my repair, the work was fantastic and they even cleaned tge xar inside and out, brilliant 👏
14 de abril de 2026
Opinión espontánea
Respuesta de Markerstudy
Hi Clive, we're very pleased you are happy with the repair's outcome and that you found the work fantastic. We appreciate your recognition of the car cleaning. Regards, Dane
Why 4* not 5*
Pre check in etc very easy. At drop off, loan car was ready and waiting, again very easy.
Here is where it is 4* not 5*
I was told the repair would be a week.
A week later I got an email to say the repairs had started🥴
When questioned, that week had been physical assessment and then waiting for insurance to give the go ahead. This was not made clear to me initially. I have explained this directly and hope they have corrected making this clear for future clients.
Bottom line - would I recommend- YES
Their repair work is immaculate 👍
If I ever need this service again I would definitely choose to use them again👍
9 de marzo de 2026
Opinión espontánea
Respuesta de Markerstudy
Hi Les, we appreciate your feedback and are glad the pre-check and loan car process was easy. We regret the initial repair timeline wasn't clear regarding the assessment and insurance approval. We'll address this to ensure future clients have a better understanding. We're happy our repair work met your standards, and we appreciate your recommendation. Thanks, Dane
Respuesta de Markerstudy
Hi Ali, we're glad you received an amazing service. We appreciate your feedback. Thanks, Dane
Great job and great service
Great job done and very friendly staff slso my car was valeted when i went to puck it up.
11 de marzo de 2026
Opinión espontánea
Respuesta de Markerstudy
Hi Anthony, we're glad you feel we did a great job and that our staff was friendly. We appreciate that your car was valeted upon pickup. Thanks, Dane
Helpful staff members.
14 de abril de 2026
Opinión espontánea
Respuesta de Markerstudy
Hi Fernilyn, thanks for leaving a review. I'm glad to hear you found our staff to be helpful. Thanks, Pete
Excellent service
Repairs were carried out to a high standard, was kept fully updated throughout.
13 de abril de 2026
Opinión espontánea
Respuesta de Markerstudy
Hi Sharon, I'm delighted the repairs met a high standard and you were fully updated. I appreciate your positive feedback and are glad we met your needs. Pete
Respuesta de Markerstudy
Hi Roy, thanks for leaving us a review and I'm glad to hear you are happy with the service. Thanks, Pete
The job was done well.
1 de abril de 2026
Opinión espontánea
Respuesta de Markerstudy
Hi Karen, I'm happy to hear that the job was done well. Thank you for your positive feedback; we appreciate it a lot.
Borderline harrasment
Repair only half done, had to contact and loose a days work to rectify.
Bad quality repair too.
Above was sorted but the real issue is with the harassment of emails and messages to leave them a review. And I’m talking multiple messages a day. So here we go … your one star review
2 de febrero de 2026
Opinión espontánea
Respuesta de Markerstudy
Hi Joseph, we apologize that the repair was incomplete and caused disruption. We're addressing the repair quality and excessive review requests. Thank you for bringing this to our attention.
If you would like me to look into the issues raised, please email customersupport@markerstudy.com with the policy details/claim reference. Thanks, Dane
When they gave me a date to repair my…
When they gave me a date to repair my car. Told me would be in touch the day before. …. I had to do all phoning re my car to see when it was going in for repair as didn’t go in the date they told me. & I kept calling to see how things were going.
Spoke to older woman on phone. she was so rude! Younger one was lovely.
5 de marzo de 2026
Opinión espontánea
Respuesta de Markerstudy
Hi, we appreciate your feedback and apologize that the communication regarding your repair was not satisfactory and for any negative experience with our staff.
If you would like me to look into the issues raised, then please email customersupport@markerstudy.com with the policy details/claim reference. Thanks, Dane
Very straight forward and smooth…
Very straight forward and smooth process - excellent communication from staff at contact centre re providing a courtesy car and collecting my car.
26 de marzo de 2026
Opinión espontánea
Respuesta de Markerstudy
Hi Kate, we're happy to hear the process was straightforward and smooth. We appreciate your feedback regarding the excellent communication about the courtesy car and collection. Regards, Dane
I was kept updated about my car…
I was kept updated about my car throughout the repair so happy with service
18 de marzo de 2026
Opinión espontánea
Respuesta de Markerstudy
Hi Carol, we're happy to learn that you were updated about your car's repair. We appreciate your feedback and are glad you were happy with our service. Thanks, Dane
Respuesta de Markerstudy
Hi, we're glad you had a friendly experience. Thank you for your positive feedback. Regards, Dane
Excellent repair, thank you
Repair was arranged quite quickly and I was kept informed all the way as to what was happening. Very pleasant and approachable staff, also very efficient. My repair is excellent. Would recommend this garage.
16 de abril de 2026
Opinión espontánea
Respuesta de Markerstudy
Hi Jan, we're happy to hear the repair was arranged quickly and that you were kept informed. It's great to know you found our staff pleasant and efficient and that you are pleased with the repair. We appreciate your recommendation. Thanks, Dane
After my car accident
After my car accident, I called Markerstudy Insurance immediately. They were very helpful and arranged to pick up my car and took it to be repaired in a local garage to me. They kept me informed of the progress of the repairs of my car. The garage did a fantastic job, and my car looked as good as new. They gave me a courtesy car until my car was repaired. I was very impressed with the way they handled it.
15 de marzo de 2026
Opinión espontánea
Respuesta de Markerstudy
Hi Jane, we're happy to learn that we could assist you quickly after your car accident. It's great to know you were pleased with the repair process, the local garage's work, and the courtesy car. Thank you for your positive feedback. Regards, Dane
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