Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Lower if I could. They’re useless, never send the full order. I’ve lost so much money ordering from McDonald’s and yes I know I should just stop but it’s a family treat every now and then and just ass... Ver más

Valorada con 1 estrellas sobre 5

The app seems to work mediocrely at my house however when I get near the store it completely loses all functionality. Won't load properly, won't let me sign in, won't function in a useful manner. It's... Ver más

Valorada con 1 estrellas sobre 5

Pessima esperienza, assistenza e servizio clienti non ha saputo affrontare il problema, degli errori possono capitare nell'utilizzo dell'app e sinceramente da loro mi aspettavo assistenza e risoluzion... Ver más

Valorada con 1 estrellas sobre 5

I ordered through the McDonald’s app, the order arrived but completely different from what I wanted. After lengthy chats with both Uber eats and McDonald’s plus sending e-mails, I was given partial... Ver más

Información sobre la empresa


Información de contacto

1,2

Muy malo

TrustScore: 1 sobre 5

268 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que solicite reseñas

Esta empresa no ha enviado invitaciones a sus clientes, por lo que es posible que las opiniones no sean representativas

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

1,2

Todas las opiniones

(268)

79 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 1 estrellas sobre 5

Awful app!

Awful app, it somehow changed my location to an Autozone near my house. Mind you, I've only ever had one address I ever deliver food to on this app. The inclusion of that stupid map marker is the worst thing about the entire app and it shouldn't be my job to double-check where a useless map marker is placed. Just keep my default address! Why the hell would I have food delivered to an Autozone!?

8 de mayo de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

No real customer service

I was asked by the app to sign in again. When I did I’d lost lots of reward points. Their customer service is just a robot sending out the same message about rewards for whatever question you ask. There’s no way of getting to speak to a human

6 de mayo de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

All kinds of issues with the app

All kinds of issues with the app. Often problematic to open, issues with ordering, on/off breakdowns. Slow, poor returns compared to the old vouchers. 10 coffees to get one free. A real struggle process to redeem your points..
Is it worth it for them to have such access and scrutiny of your affairs? Probably not.. at best for a variable and mediocre product..

3 de mayo de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

The "App" equivalent of dialup internet

Absolutely unbelievably glitchy, never registers what restaurant your at even though the phone knows what location it's in, always says there's a technical issue with some part of the order, be it trying to pay or you get "this restaurant is not participating with this deal" when clearly it is,

Good luck trying to redeem your rewards points as this is where all hell breaks loose, the transaction never actually works, I've not been able to redeem them on the app for months!

In a nutshell it's the app equivalent of dialup internet, if you want to loose the equivalent amount of calories in stress as your about to try and order, I couldn't recommend it more!

29 de abril de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Go to McDonald's to get a Coke for…

Go to McDonald's to get a Coke for Buddy and then I think oh maybe I should go and see what kind of deals they might have well first I have to login even though I'm already on my phone so I guess I don't understand that I have an app and it should know that I'm on my phone and should log me in then I have to do emails and then email code and then this that and the other and then can't get a menu and then who cares 15 times trying to log in and just keeps looping back to the code of your email you have to go to your email why I'm already on my phone I should be validated so I said forget it and I went somewhere else guess I'm not the only one with the one star rating huh kind of like when McDonald's got rid of Frontline it's cuz they really don't care about customers

24 de abril de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Its not a good app if something is…

Its not a good app if something is missing from your order you just go around in circles and speak to a useless bot thats no help and doesnt recognise reciept.
Called mcdonalds and said the main burger is missing and theres nothing they can do once its delivered. Never ordering again

9 de abril de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Ordered food

Ordered food. When arrived. Items missing. Impossible to contact anyone to dispute it. Worst app ever and a complete con. Avoid at all costs.

9 de abril de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Horrible experience

Horrible experience! I tried to use the app for the first time because you get "benefits" for using it...it had me enter the location 4 separate times (again, and again, and again, and again), but when i placed my order and went to the location (1818 N. Monroe) to pick it up - they didn't have it!! They had it at 1944 N. Monroe (which doesn't even exist here!) - the employee at the McDonalds sent me to 6321 N Monroe St (who also didn't have my order!). What a horrible experience!!! I drove over 6 miles and waisted my entire lunch break with my son who came to visit me at work. not to mention my entire 1hr. lunch break, also wasted. The icing on the cake was the 2 "managers" Mary and Hizel? wouldn't help me in any way. I want my money back and my time!!!

7 de abril de 2025
Opinión espontánea
Valorada con 3 estrellas sobre 5

We ate in side in the playland area

We ate inside in the playland area. The food was good, but the playland was filthy! We found out there was slime on the playland slide when my granddaughter came out and her clothes were covered in it and ruined. I let an associate know of a spill on the slide, and the employee went to hand me a wet towel to clean it up. Seriously???? WTF. Then proceeded to let me know that when they got more help,he would send someone to clean it up. Never again. This is wrong on many levels. An employee never came out. Another father with 2 sons came in soon after. The father notified the employee who brought them their food that their was slime in the slide. The employee said "oh okay" and never returned to clean it.

5 de abril de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Taken payment twice 😡😡

They took 2 payments out of my account and they won't give the second payment back because I haven't got the receipt 🧾 it's a disgrace you can't take £45 twice and not give it back, I'm having to deal with the bank now

16 de marzo de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Absolutely disgusting service of an app…

Absolutely disgusting service of an app I made an order items where missing when I came to report it on the app it asked to upload a receipt the receipt was never recognised no matter how many times I uploaded it!
Meas was ruined 😡 never again the app will get deleted

23 de marzo de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Worst app ever!!!

Worst app ever!!!! Slow, doesn't really let you order anything. When comes to paying, option isn't available and ask you to review the order but doesn't say what is wrong. Rubbish for such a big company! Should invest more in the app so people can actually use it!

23 de marzo de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Robbers and con artists

If I could give no stars I would have. I used the app to order 2 cheese burgers, and a Philly Stack meal. The 2 cheese burgers, and the fries and drink for the Philly stack arrived BUT no Philly burger. I complained and asked for a refund. They are refunding me £2.78. The Philly stack burger on his own is about £6. I’ve tried to complain but just get the same automated bot. I’ve deleted my account and deleted the app. Absolutely disgusting. How can they give a £2.78 refund when food worth over £6 didn’t arrive. Nice business if you can get away with it. Con artists. I won’t be buying McDonalds for a very very long time.

17 de marzo de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Do not order mcdelivery at all cost I…

Do not order mcdelivery at all cost I received half my order phoned McDonald’s they wouldn’t do anything told me to contact uber for refund they told me under McDonalds policy I don’t get a refund I will never use them again

15 de marzo de 2025
Opinión espontánea

¿Es ésta tu empresa?

Reclama tu perfil para acceder a las herramientas gratuitas de Trustpilot y conectar con tus clientes.

Crear cuenta gratuita

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más