Medela LLC Opiniones 

Terrible customer service. Do not offer exchanges or cover cost to return items. UPS delivery doesn’t allow you to change delivery options.

Simply no care for new mothers and babies. My medela breast pump stopped working on a Saturday, Medela’s customer service is only M-F. I had to buy a new pump immediately to feed my premature baby and they refused to refund it. Additionally, I had to wait on hold for over an hour to even get through to anyone. They brand themselves as mother friendly, and it’s just not the case. Totally unsympathetic to customers

I have had a similar experience to other reviewers here. I returned my pump unopened within the cooling odd period and they will not refund my money of £49 (the are offering £15 only because the set is unused).

I will pursue the matter through citizens advice.

I have a 2 year-old Medela Sonata that I use to exclusively pump (several hours per day) and it has been up to job for the better part of 2 years. Recently, the battery started acting up and I got an error message that led to me calling into the company for support. I'm so glad that I did! They were exceptionally kind and professional and offered me a brand new pump (it was covered under warranty). I picked it up from their warehouse today and I deeply touched by how they treated me. Breastmilk is no joke, and I'm so glad I bought the best.

IK RAAD DIT PRODUCT NIET AAN!!! Mijn baby is nog geen 3 maanden oud en vandaag is mijn tweede nieuwe kolf kapot gegaan! Wat een bar slecht product. Ik geef fulltime borstvoeding, dus dit is voor mij echt dramatisch. Ze zijn niet bereikbaar en vorige keer kwam er ook geen snelle oplossing - ik mocht hem opsturen en zou binnen 2 weken reactie krijgen. Borstontsteking op vakantie opgelopen.

Absolutely the worst customer service I have ever encountered. The horrible attitude from Tracy in the customer service team is enough to reduce me to tears. They took my products returned and only processed a partial refund so they have essentially stolen £50 from me. It may not seem like a lot but £50 for no product I feel is quite a lot. I have opened a case with PayPal to try to get my money back. I requested to speak to management many times and all times have been ignored. Worst company I have ever worked with. Genuinely if I need anything I would rather get it on Amazon to avoid any further issues. Save your money and AVOID

I am from Ontario, Canada. My medela freestyle flex stopped working after three months. Contacted customer service through phone. It was a busy line, but I was persistent in getting through. I was able to get a replacement fed ex to me right away. I’m very pleased. I tried emailing and did not get a response.

Waited two weeks for a satisfactory response from their customer service department. Tried calling multiple times to their customer service line before that but never got through to anyone and left messages, but of course no one got back to me.

I returned a pump, unused and unopened and asked for a partial refund. It doesn't bother me that they refused the partial refund but they told me I had opened the packaging (I never did) or that some parts were missing. If it was open or had parts missing then it was shipped like this.

Extremely poor.

Mange af deres produkter er super gode især deres brystpumpe.. men hold nu op hvor er deres Medela calma flaske elendig de er mega utætte det helt vilde mælk ud Over alt 😡😯

I bought a medela swing max in January 2022 and the battery lasted only 2 month of use. It’s not charging anymore, I have to stay with the pump plugged in. I depend on the pump to be able to feed my daughter, it’s a shame.

I hired a medela symphony pump under the assumption that it would be better than my standard electric pump and it wasn’t.
I had to return after 11 days due the 14 day rent period falling on Monday as I was told I’d be charged for another month. It worked no better than a standard medela swing pump. I feel silly for wasting money hiring this.

Don't waste your time.

I was charged for 2 months despite only having pump for 20days. I organised a return as could not use pump and could not return pump as contacted covid yet was charged for an extra month.

Very expensive, not worth it and very poor customer service - I was ignored when raised a complaint

I bought my Medila 3 weeks ago but now is not working property for 4 days and no one from the company can seem to help me.

MEdela pakt altijd uit met hun zogenaamd geweldige producten en belangrijke positie in de markt wat betreft Borstkolven. Ik heb reeds drie medela freestyle flex Borstkolven die niet naar behoren werken. De eerste tijd gaat het goed maar als je lang en vaak wil afkolven gaan ze allemaal mankeren.

Zo verliezen ze hun zuigkracht, hebben ze geen vast schema die ze aflopen en vallen ze gewoon uit.

Ik heb al verschillende keren contact opgenomen met medela maar ik word gewoon afgewimpeld.

Ook de connectoren en de borstschilden zijn echt niet geschikt voor langdurig gebruik.

Ben je op zoek naar een betrouwbare kolf die geschikt is voor lang en intensief gebruik? Kijk aub verder dan medela. Het zal je veel geld, frustratie en borstontstekingen besparen!

Do not buy products from this company.
I bought 2 pair of nipple shields and a breast pump from this company, based on reviews.
After trying the items, I wanted to return them, as I was not happy with the quality( I tried many nipple shields and the material was unacceptable, and breast pump was not what I expected).
I asked for a refund and they rejected it saying the product is of personal use and it should be sealed and unopened.
This is a huge violation of Consumer rights act, any product should be eligible for refund in 14 days , provided the goods are intact, in their original boxes, and in sellable shape.
This is outrageous... for example if you buy a pair of shoes, should the seller reject the refund for trying on them?
A breast pump can be sterilised and put on the market again, I have refunded other pump before from Tommeetippy, no issue.
Do not waste your money with this scam company.

MONEY TRAP!!!
Hospital recommended that I rent a pump directly from Medela. They advertise "free delivery" which is misleading as for the initial full payment you only get 2 weeks worth of rental instead of the full month - therefore the delivery cost is hidden in the charge.

They chose UPS service and although it was meant to be signed for we found the parcel in our garage on a different day then expected delivery date. It was standing on the side which meant that one of the original boxes got damaged by the weight of the main pump sitting on top of it.

They don't tell you until the pump arrives that they have different sizes of the breast funnel and it can all go wrong if you don't have the correct size, but you have to purchase the parts separately and wait for them to be delivered while the 14 day rental period is ticking.

One of the pumps stopped sucking after just few uses.

To return the pump you need to find an open UPS collection point (during lockdown) and ensure that the pump actually reaches the company before the 14 days trial (I stupidly just requested to return it within the 14 day period and as I didn't manage to locate the UPS point after just a week of use - as if I have a plenty of time on my hands with a newborn - I sadly got charged for another period despite my plan of returning it.)

MASSIVE WASTE OF MONEY FOR ME

WARNING BEWARE OF THIS COMPANY!!!!! First time buying from medela I need the adapter for my pump paid £40 for it two and half weeks later I get and email from ups stating would he delivered following day the next day another message was delivered and signed for but not by me I contacted medela straight away to be told I should’ve contacted them sooner when I couldn possibly of contacted any sooner the lady was very rude and said they delivered to another address on my PayPal even tho I had email proof it was for my address the company just fobbed me off and refused to listen I asked for a refund and they refunded the item but I still paid out £5 for delivery for an item I never received I will never every buy from them again. And I will tell everyone not to bother with this company absolutely shocking the way they treat there customers and I’m now out of pocket without the item I wanted DONT WASTE YOUR TIME OR MONEY ON THIS COMPANY!!!!!!!!

Produkterne er gode, men de har også næsten markedets monopol.
Problemet er, at det er total Rip off og man føler at de virkelig prøver at snyde kunderne for flere og flere penge med nogle tricks.
1. De har forskellige pumper som har alle den samme opbygning, men INGEN af delene passer til en anden pumpe, dvs. Man skal købe ekstra dele til hver pumpe. De gør sig decideret umage for at slangen har for eksempel en anden tykkelse eller et andet formet hul i hvert pumpe, så man ikke kan sætte den samme slange til forskellige pumper, hvis man for eksempel skifter eller opgraderer, eller hvis en enkel del er beskadiget.
Mange starter for eksempel med en medela symphony på hospitalet og er nødt til at købe delene til den, til omkring 600 kroner. Så er de nødt til at købe en anden pumpe til derhjemme, som koster 2500-3000kroner, men dele de købte før er ikke brugbart længere og kan smides væk.
Det er virkelig usmageligt fordi produkterne er så absurd dyr.
2. Deres kundeservice svarer hurtigt på spørgsmål, men hjælper ikke og henviser bare til butikker hvor jeg kan købe nye ting. Jeg havde for eksempel en nødstilfælde hvor min pumpe simpelthen stoppede med at virke. Hvis man pumper, ved man, at man skal blive ved og få hjælp hurtigt, fordi man ellers kan gå bryst betændelse og ens mælkeproduktion går i vasken etc. De sagde, at jeg skal købe en ny batteri til omkring 1000kroner!!! Som også kun har et halv års garanti!!! Kundeservice i USA ville have sendt en ny pumpe afsted med express, og det samme ville jeg forvente her, til den absurd dyre pris. De ville ikke engang kunne give mig en ny batteri og var ligeglade med at butikkerne er lukket her under Corona.

Jeg synes ikke man kan være dette bekendt overfor ammende kvinder. Det drejer sig om en medicinsk nødvendig udstyr som i nødstilfælde skal fikses hurtigt. Derudover er det en billig trick at lave alle delene så de absolut ikke kan kombineres med hinanden. Medela er åbenlyst ligeglad med deres kunders tilfredshed og er kun ude efter deres pengene. Køb hos andre hvis muligt!

Ho usato il loro tiralatte sia in ospedale che a casa, veramente ottimo!
Prodotto di altissima qualita'.