Bought a kitchen mixer tap in 2022, of late the tap developed a leak on the cold side. The tap came with a 12 year warranty, and so I contacted the company. The customer service team were super... Ver más
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Consulta las opiniones de los clientes
Methven DTC37 bar mixer shower failed after 2 years, came with 5 year warranty. Methven tried to blame hard water area then agreed to send out replacement cartridge for me to fit They... Ver más
La empresa ha respondido
We could not fault customer services in any way. Methven KAHA tap was leaking in en-suite replacement cartridge sent promptly-but no water coming through tap. Another replacement sent but we still had... Ver más
La empresa ha respondido
We purchased a mono block tap which looked great and worked really well...great diffuser! Unfortunately the little decorative cap was not attached properly and promptly fell off into the sink a... Ver más
La empresa ha respondido
Información sobre la empresa
- Productor de objetos metálicos
- también en la categoría
- Fabricante
- Proveedor para baños
- Reformas de baño
- Tienda de suministros de cocina
- Tienda para la reforma del hogar
Escrito por la empresa
Methven have been making water amazing since 1886 and houses our sister brand, Deva by Methven. We’re globally renowned for our award-winning design and product development, distinctive aesthetics and environmental-mindedness. Of the six global shower spray technologies available to consumers, Methven exclusively manufactures, retails and owns 3. V-Jet, Aurajet™ and Satinjet® - Offering far more power than most traditional showers. Our dedication to water conservation and quality products has been recognized with a host of global awards for design and innovation, such as CoolBrands & Red Dot.
Información de contacto
Methven Experience Centre, 3-3A Stone Cross Court, Yew Tree Way, Golborne, , WA3 3JD, Warrington, Reino Unido
- 0800 195 1602
- sales@uk.methven.com
- www.methven.com
4,1
Muy bueno
106 opiniones
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Excellent customer service
Wow, the best customer service I have experienced. Highly recommended, Cassie went beyond any expectations to get the part for our shower identified, and delivered quickly under the warranty. Super courteous and helpful many thanks.
4 de marzo de 2021
Opinión espontánea
Respuesta de Methven UK Ltd
Hi, Kim
Thank you for taking the time to leave a review.
Cassie is our Customer Care Manager is a priceless asset to the Methven UK Family. She thanks you personally for your kind words.
If you need any further asisstance with anything please don't hesitate to contact us.
Thanks again!
Warmest regards
Marc
Excellent customer service with broken…
Excellent customer service with broken 6 year old Deva kitchen tap, part replaced on warranty without a problem. Sent first class postage, what more could you ask for?
28 de octubre de 2020
Opinión espontánea
Respuesta de Methven UK Ltd
Hi Mr Gareth,
Many thanks for your review.
We're pleased that we could assist you in your time of need.
If you need any further asisstance with anything please don't hesitate to contact us.
Thanks again!
Warmest regards
Marc
We recently replaced several taps in…
We recently replaced several taps in our house but one of the tap tops was faulty. I got in touch with Methven and their customer service was excellent and they quickly sent me a replacement at no charge with no quibbling. I would certainly deal with them again.
19 de octubre de 2020
Opinión espontánea
Respuesta de Methven UK Ltd
Hi Cathy,
Many thanks for your review.
We're pleased that we could assist you in your time of need.
If you need any further asisstance with anything please don't hesitate to contact us.
Thanks again!
Warmest regards
Marc
one of the best customer services i…
one of the best customer services i have ever received from a company the customer care staff knew their product
2 de septiembre de 2020
Opinión espontánea
Respuesta de Methven UK Ltd
Hi,
Many thanks for your review.
We undertake 100's of hours of Customer Care training on our products to ensure that they are equipped with the right information for any circumstance.
Thanks again!
Warmest regards
Marc
Excellent products and service from throughly delightful and fully competent service staff
I am so happy to be able to rate an utterly brilliant experience with Methven UK because my Trustpilot reviews of other companies so far have all been negative and some may be thinking I only post negatives :)
Methven is an international supplier of all sorts and styles of shower valves and taps for domestic and commercial kitchen, bathroom and toilet application.
I have found their products to be well manufactured and robust, yet stylish. My experience is with their UK division.
I am particularly impressed with the fact that they give a TWELVE YEARS GUARANTEE with their taps. They also have an expert help line which will assist in spares matching.
Even more impressive was that when I phoned asking for a couple of replacement tap handles that I had been prepared to pay for, they insisted on sending out replacements completely free of charge.
Lovely to have experienced excellent service well above and beyond basic, from throughly delightful and fully competent services staff.
24 de junio de 2020
Opinión espontánea
Respuesta de Methven UK Ltd
Hi Peter, Thank you for taking the time out of your day to leave us a 5-star review, we are very proud of our Customer Care team. We undertake 100's of hours of Customer Care training on our products to ensure that they are equipped with the right information for any circumstance.
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