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It is such a pleasure to encounter a store where all of the staff really embody customer service. My thanks to Jabu, Lakhi and Phillip for their help in making sure my order was secured, packed and picked up effectively. This was my first order with MHC and I didn't know what to expect - now I know, I'll definitely be back.
Online shopping experience great. Delivery great. Don't like item - you are stuck with it. I bought an expensive duvet cover which arrived in a fabric bag that matched the fabric of the duvet cover. Opened it and saw it at full size, didn't like it. Folded it and put it back in the bag the way it was received. Struggled to find anywhere on the website that mentions returns apart from an email address which returned email. Eventually managed to get hold of someone in store on a Sunday, who ttold me to courier item back to the store, which I duly did but was concerned about it reaching the right person. Roll on a couple of weeks and I managed to find time to follow up. I then received an email say that they could not accept the item as it had been opened and was not returned in the origingal packaging (so take photos if you decide to buy from them). This was early Feb. Mid Feb I managed to get hold of the right person who sent me an email to confirm our conversation where he said they could not refund me as they couldn't sell item to someone else, and that as there was nothing wrong with item, other than that I didn't like it, this iis how it will be. TO date, they still have the item. They sent me a mail regretting the situation and asking me to remove my negative google review. But still no mention of having shipped said duvet cover back to me. My review was: MAKE SURE YOU ARE 100% HAPPY WITH YOUR CHOICE, CAUSE IF YOU OPEN IT AND ARE NOT OR DON"T LIKE IT AND ITS NOT DAMAGED, YOU HAVE TO KEEP IT.
Decent experence getting buying items online and getting it delivered, only issue was I had to call them to ensure my items was being delivered and sort out any issues, their side and they had a lack of a certain stock of colour pens I ordered, so I had to get a different colour of pens than initially requested.
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