Millets - Barnstaple Opiniones 

515
TrustScore: 5 sobre 5

5,0

85 High Street, EX31 1SS Barnstaple, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Ryan was super helpful, knowledgeable and patient! He helped us kit out our daughter for a trip to Iceland and gave us some great, honest advice that really helped with the decision making.

La empresa ha respondido

Valorada con 4 estrellas sobre 5

Returned a faulty item of clothing, unfortunately they didnt have a replacement in my size. However, I decided to look at better quality jackets and Rob was very helpful in me deciding which one to g... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

Penny and Elliot were very friendly and helpful. They helped me with a new rain jacket, a pair of walking shoes, and some sandels efficiently. When I told them I had some time in the MOD they kindly g... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

After breaking ankle last year needed good pair of supportive books to get walking again but have wider feet and a lot don't fit! Staff in local shop knew best makes to get for me to try, one mid pri... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda de ropa y equipos para actividades al aire libre
  2. Tienda de ropa deportiva
  3. Tienda de bolsos y equipaje
  4. Tienda de artículos de campamento

Sobre Millets - Barnstaple

Escrito por la empresa

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.

Contact us via Customer Care

Información de contacto

  • 85 High Street, EX31 1SS, Barnstaple, Reino Unido

  • 01613 937060

5,0

Excelente

TrustScore: 5 sobre 5

515 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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5,0

Todas las opiniones

(515)

5252 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Merrell walking boots

We had already looked for walking boots in several shops, without finding any that felt right. Elliott was extremely knowledgeable and helpful, and immediately found exactly what we were looking for. We would definitely shop here again.

22 de octubre de 2023
Opinión espontánea
Logotipo de Millets - Barnstaple

Respuesta de Millets - Barnstaple

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Elliott and Mitch provided great advice…

Elliott and Mitch provided great advice when buying new walking boots and presented us with various options to try. They were very patient and managed to find us the best walking boots at a very good price. Highly recommend and thanks to both!

17 de octubre de 2023
Opinión espontánea
Logotipo de Millets - Barnstaple

Respuesta de Millets - Barnstaple

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Great service. used Millets in Barnstaple as I…

I used Millets in Barnstaple as I always find staff helpful and knowledgeable. I was served by Elliott, who has an in-depth knowledge of his products and their features. As a result I confidently bought some great hiking boots.

11 de octubre de 2023
Opinión espontánea
Logotipo de Millets - Barnstaple

Respuesta de Millets - Barnstaple

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Walking boot purchase

We were served by Elliot yesterday. A very helpful guy with some good advice. Friendly service. Thank you Millets

1 de octubre de 2023
Opinión espontánea
Logotipo de Millets - Barnstaple

Respuesta de Millets - Barnstaple

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Valorada con 4 estrellas sobre 5

Great Customer Service

Penny and Elliot were very friendly and helpful. They helped me with a new rain jacket, a pair of walking shoes, and some sandels efficiently. When I told them I had some time in the MOD they kindly gave me a discount. I dropped a star because many sizes were unavailable.

27 de septiembre de 2023
Opinión espontánea
Logotipo de Millets - Barnstaple

Respuesta de Millets - Barnstaple

Hi Lee,

I appreciate you taking the time to leave us this review.

I am pleased to hear that you are satisfied with the service you received in one of our stores with the help of Penny and Elliot,

We hope you had a great experience with us and we look forward to seeing you again soon.

Thanks,
Arman,
Millets Online Review Team

Valorada con 5 estrellas sobre 5

Always arrive,s quick and efficient

16 de septiembre de 2023
Logotipo de Millets - Barnstaple

Respuesta de Millets - Barnstaple

Hi,

Thanks for taking the time to leave us a 5 star review. We appreciate it.

If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.

Kind regards,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Great customer service

Great customer service. Helpfull with product specification. Limited stock. What you see it what they have.

24 de septiembre de 2023
Opinión espontánea
Logotipo de Millets - Barnstaple

Respuesta de Millets - Barnstaple

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Very approachable and knowledgeable on…

Very approachable and knowledgeable on footwear I was looking into.
Very Attentive also.

20 de septiembre de 2023
Opinión espontánea
Logotipo de Millets - Barnstaple

Respuesta de Millets - Barnstaple

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Excellent knowledge & service

Excellent knowledge & service from Elliott in preparation for a multi day hiking trip

25 de septiembre de 2023
Opinión espontánea
Logotipo de Millets - Barnstaple

Respuesta de Millets - Barnstaple

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Great service as usual

Great service as usual Elliott was very helpful and knowledgeable not only of the stock but the local walks

23 de septiembre de 2023
Opinión espontánea
Logotipo de Millets - Barnstaple

Respuesta de Millets - Barnstaple

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Excellent experience

Elliott was excellent, my mum & I were looking for walking shoes & Elliott was friendly, helpful & very knowledgable. He recommended some great shoes, even though it was close to closing time we didn’t feel rushed or pressured. A fantastic shopping experience, we would recommend shopping in Millets based on this.

24 de septiembre de 2023
Opinión espontánea
Logotipo de Millets - Barnstaple

Respuesta de Millets - Barnstaple

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Exchange Elation

Visited the Barnstaple store as had to exchange a pair of walking shoes that had suffered some unexpected deterioration. Mitch & Rob the staff working on the day couldn’t have been more helpful or attentive to my needs for a replacement pair of shoes that would meet my requirements. All in all a great customer service experience which I’ve got used to from my local Millets. Will definitely be back soon.

23 de septiembre de 2023
Opinión espontánea
Logotipo de Millets - Barnstaple

Respuesta de Millets - Barnstaple

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Barnstaple Millets was excellent

Barnstaple Millets is a good little shop. The staff are very helpful without being too pushy. I knew which jacket I wanted and was able to try it on without being hassled. Jeremy was very friendly and efficient when processing the payment. Highly recommend this store.

22 de septiembre de 2023
Opinión espontánea
Logotipo de Millets - Barnstaple

Respuesta de Millets - Barnstaple

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Elliott & Rob at the Barnstaple store…

Elliott & Rob at the Barnstaple store were very helpful in my purchase of walking boots. Elliott took time to explain those which affered a wide fit and arch support which were exactly what I wanted. He also gave me great advice on looking after them. Both a credit to the store where I would shop again.

23 de septiembre de 2023
Opinión espontánea
Logotipo de Millets - Barnstaple

Respuesta de Millets - Barnstaple

Thanks so much for the 5 star review.

We're pleased you got the support you needed and for taking the time to review us here.

Best wishes,
Millets Customer Care Team

Valorada con 1 estrellas sobre 5

Abysmal service

Shopping at Millets Barnstaple today has to be an all time low in customer service.I was ignored by both male staff members on entering the store and they just stood there like two night club bouncers not interacting with the dynamic of how a shop should be.When I had decided on what to buy[ a pair of walking boots] i went to the counter and put the boot i wanted on the counter.Now in my experience most staff would come around to the front of the counter and serve you properly.Not in this case.A staff member was aware i needed serving[well both did] and he just stood looking at me which i could not believe and said nothing.The two staff members were aware i had put my intended item on the counter but did nothing like you would expect in a shop dynamic.After a long pause he then asked did i want to buy the item i had put on the counter.I said increduosly that wasnt it obvious thats what normally happens in a transaction in a shop.Customers choose items in a store,take them to the counter,money is taken and thats the end.Not in Millets Barnstaple apparently.The whole experience was dire from start to finish and the staff there i really do not know how they got their the jobs as they do not have a clue how to be good sales people for a top High Street brand.Absolutely abysmal service.

22 de septiembre de 2023
Opinión espontánea
Logotipo de Millets - Barnstaple

Respuesta de Millets - Barnstaple

Hi Robert,

Your review has been greatly appreciated.

I am sorry to hear about your recent experience at one of our stores.

If you want us to investigate this further, please contact us at onlinereviews@millets.co.uk.

Please include your reference TP41246 within the subject and contents, followed by your order number, full name and billing address including postcode.


Regards,

Atheel.
Millets Online Review Team.

Valorada con 5 estrellas sobre 5

Expert advice from friendly staff

We stopped by the store to take advantage of the end of summer sale, and buy some gear for an upcoming family camping trip. Mitch and the other staff were invaluable in making sure we got the right kit - they were a great source of advice, and advised us on all the pros and cons of what we were interested in.

They made sure we were happy with our purchase and got what we needed. Thanks so much!

31 de agosto de 2023
Opinión espontánea
Logotipo de Millets - Barnstaple

Respuesta de Millets - Barnstaple

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Elliott was amazing

Recently visited the shop with a list of things to buy for my son we were served by Elliott who was the most helpful shop assistant I’ve come across in a long time

9 de septiembre de 2023
Opinión espontánea
Logotipo de Millets - Barnstaple

Respuesta de Millets - Barnstaple

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Excellent service

Served by Elliot, he explained the differences in each walking shoe that i was interested in. Very pleased with my eventual purchase. The shop was very busy but never felt like you were being forgotten about.

10 de septiembre de 2023
Opinión espontánea
Logotipo de Millets - Barnstaple

Respuesta de Millets - Barnstaple

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Very helpful and friendly staff

Very helpful and friendly staff. The sandals I wanted weren’t in stock. The manager ‘Rob’ told me they were expecting some in the delivery the following day. He very kindly called me to say they had arrived and held them for me till I could collect and pay the following day. Wonderful service

11 de septiembre de 2023
Opinión espontánea
Logotipo de Millets - Barnstaple

Respuesta de Millets - Barnstaple

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Great Service

Great customer service and Elliott was very knowledgeable about the products I was interested in buying. Answered all my questions and made me feel confident in the boots I bought.

10 de septiembre de 2023
Opinión espontánea
Logotipo de Millets - Barnstaple

Respuesta de Millets - Barnstaple

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

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