Millets - Brighton Opiniones 

302
TrustScore: 5 sobre 5

5,0

Unit 3, Air Street, BN1 3FB Brighton, GB


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Consulta las opiniones de los clientes

Valorada con 4 estrellas sobre 5

Helpful, patient staff. Sadly didn’t have 1/2 sizes so didn’t purchase what I went for but found other items to buy instead. I did write a review berating that I was not awarded my ‘BLUELIGHT’ discou... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

The shoes I ordered were delivered very quickly by Royal Mail. I was kept well informed of the delivery process by Millets.

La empresa ha respondido

Valorada con 3 estrellas sobre 5

Interesting reading reviews and how many mention staff by name and how helpful they were. I saw two staff in the store I went into, both pleasant enough, but did I know who they were? Not a clue.

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Both members of staff in today were super helpful, kind, and knowledgeable. I’ve shopped at the Brighton Millets several times and honestly it’s always a great experience. Whether it’s knowledge aroun... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda de ropa y equipos para actividades al aire libre
  2. Tienda de ropa deportiva
  3. Tienda de bolsos y equipaje
  4. Tienda de artículos de campamento

Sobre Millets - Brighton

Escrito por la empresa

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.

Contact us via Customer Care

Información de contacto

  • Unit 3, Air Street, BN1 3FB, Brighton, Reino Unido

  • 01273 964665

5,0

Excelente

TrustScore: 5 sobre 5

302 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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5,0

Todas las opiniones

(302)

5729 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Our tent had broken on holiday and…

Our tent had broken on holiday and James was super helpful choosing the right one for the rest of our holiday, he also helped my husband find some good trek shoes within our budget.

23 de agosto de 2024
Opinión espontánea
Logotipo de Millets - Brighton

Respuesta de Millets - Brighton

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

James was very helpful and professional

James was very helpful and professional

22 de agosto de 2024
Opinión espontánea
Logotipo de Millets - Brighton

Respuesta de Millets - Brighton

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Nice outdoor shop

Nice shop, good choice and advice. Students discount was cherry on top of the cake! We recommend 👌

17 de agosto de 2024
Opinión espontánea
Logotipo de Millets - Brighton

Respuesta de Millets - Brighton

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Great service buying new waterproof over trousers

I bought new waterproof over trousers which were great value and both breathable and waterproof. They fitted well and looked good. All the sale staff who helped me were great and the whole experience at the shop was positive.
Thanks also to Sales Rep: 006 who kindly reminded me that I had left the new waterproofs behind as I went to leave the shop!

14 de agosto de 2024
Opinión espontánea
Logotipo de Millets - Brighton

Respuesta de Millets - Brighton

Hello,

Many thanks for rating us so highly.

We hope that you find our choice of products and service great value.

Thanks again for the 5 stars,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Mike was amazing so helpful and let me…

Mike was amazing so helpful and let me look at various different shows before I purchased the ones I liked. Thanks

14 de agosto de 2024
Opinión espontánea
Logotipo de Millets - Brighton

Respuesta de Millets - Brighton

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

I visited the Millets in Brighton today…

I visited the Millets in Brighton today and liked it so much I decided to do a review. The store looked great, the staff were nice, especially Steve who was very helpful. They answered all of my questions and I bought a great pair of hiking boots. 10 out of 10!

10 de agosto de 2024
Opinión espontánea
Logotipo de Millets - Brighton

Respuesta de Millets - Brighton

Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.

Thanks again for your review,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Great service

Great service, Alfie was polite friendly and very helpful. He had very good product knowledge and was able to advise me which of the wide choice of brands would suit me best. I'm very happy with my purchase of Merrell walking boots, light, comfortable and a great fit. Wins all round!
Simon Johnson

31 de mayo de 2024
Opinión espontánea
Logotipo de Millets - Brighton

Respuesta de Millets - Brighton

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

I was served by a very helpful lady…

I was served by a very helpful lady called Alina in the Brighton store. I am very pleased with the purchase and her assistance.

31 de mayo de 2024
Opinión espontánea
Logotipo de Millets - Brighton

Respuesta de Millets - Brighton

Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.

Thanks again for your review,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Excellent service from Jude

Excellent service from Jude; helpful, knowledgeable and friendly.

23 de mayo de 2024
Opinión espontánea
Logotipo de Millets - Brighton

Respuesta de Millets - Brighton

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

I had an amazing experience at Millets

I had an amazing experience at Millets. I was served by Mike and he found me the perfect shoes and gave me lots of advice about hiking around Brighton as I have just moved here. Thanks team!

22 de mayo de 2024
Opinión espontánea
Logotipo de Millets - Brighton

Respuesta de Millets - Brighton

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

A fantastic experience!

I had a great experience at Millets in Brighton. I was served by Jara and he was so helpful. He was knowledgeable and was able to help me find exactly what I needed. Thank you!

22 de abril de 2024
Opinión espontánea
Logotipo de Millets - Brighton

Respuesta de Millets - Brighton

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

For The Brighton Air St Store

For The Brighton Air St Store, BN1. It's a delayed review as just found the qr code ticket with staff names in a book, sorry. I bought a rain Mac last year there. And needed to write here that the 2 staff members Jara & Jess were absolutely fantastic! The day I needed this jacket, both these members of staff were so helpful despite my conflicted decision making at the time. They had kindness, understanding and great patients. Excellent standard of customer service skills from them. (It's always important to me to write how brilliant people are rather than complain, it's important to do this when/if necessary.) That day Jara & Jess made me feel so happy with service & purchase. They were a great team. Sorry for delay in writing this up...better late than never eh 😉

3 de octubre de 2023
Opinión espontánea
Logotipo de Millets - Brighton

Respuesta de Millets - Brighton

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

They accepted to changed

Thank so much, Dannie, much for accepting the exchange of the defective shoes I bought months ago

20 de abril de 2024
Opinión espontánea
Logotipo de Millets - Brighton

Respuesta de Millets - Brighton

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.

Kind regards,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Great experience

Jara was very helpful and knowledgeable in finding me a pair of boots suitable for my adventure. Thank you.

8 de abril de 2024
Opinión espontánea
Logotipo de Millets - Brighton

Respuesta de Millets - Brighton

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Very friendly and helpful staff

Damon was extremely friendly and pleasant to deal with. He and his colleague helped me return a pair of waterproof gloves that were too small at order a new pair to my house from their website. All in all a very smooth experience.

9 de abril de 2024
Opinión espontánea
Logotipo de Millets - Brighton

Respuesta de Millets - Brighton

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

So impressed with Team at Brighton

So impressed with Team at Brighton - A special thanks to Connor and Dannie who have expedited an exchange. No question - I have been provided with a new pair of walking boots in double quick time. I couldn't be happier - a really good exoerience.

7 de abril de 2024
Opinión espontánea
Logotipo de Millets - Brighton

Respuesta de Millets - Brighton

Hi,

Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.

Best Wishes
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Great customer service from Jason

Shopping for replacement insoles, Jason was super helpful. Guided me through the available choices, let me try them in my shoes. He was very helpful and he made me feel valued as a customer. Very happy chap! Great customer service.

3 de abril de 2024
Opinión espontánea
Logotipo de Millets - Brighton

Respuesta de Millets - Brighton

Hello,

Many thanks for rating us so highly.

We hope that you find our choice of products and service great value.

Thanks again for the 5 stars,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Dannie @ Millets Brighton delivered customer service perfection!

I was in search of waterproof clothing for my daughter. She’s in that in between stage of growth so it could have been a frustrating shopping trip. Dannie at Millets in Brighton was amazing. He got the brief and helped my daughter with various sizes of clothing; searching through stock out back to find the right fit.
We found the perfect jacket in store. The correct sized trousers weren’t there, but Dannie had them sent to my house with two days…perfect timing! A great team and brilliant service.

1 de abril de 2024
Opinión espontánea
Logotipo de Millets - Brighton

Respuesta de Millets - Brighton

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Really helpful member of staff

Really helpful member of staff, Mike in the Brighton branch .
Nothing too much trouble to help me find the best light rain jacket for my grandson. .
Kind , helpful & professional & polite .
Thankyou very much

3 de abril de 2024
Opinión espontánea
Logotipo de Millets - Brighton

Respuesta de Millets - Brighton

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Great customer service from Danny…

I was served in the Brighton branch today by Dannie, who was very helpful and attentive.
Thanks Dannie

1 de abril de 2024
Opinión espontánea
Logotipo de Millets - Brighton

Respuesta de Millets - Brighton

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.

Kind regards,
Millets Customer Care Team

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