Millets - Fareham Opiniones 

617
TrustScore: 5 sobre 5

4,8

80/82 Osborne Mall, PO16 0PW Fareham, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Excellent, friendly service. I called in this afternoon to see what was available for leather belts. There were none obvious so I asked the staff at the desk. The response was excellent, the man immed... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Easy to order on line. Rain jacket to replace one which was lost. Easy to pick up in Fareham. Very pleasant service i shop. Jacket looks fine but we've had no rain!

La empresa ha respondido

Valorada con 4 estrellas sobre 5

Great service from Millets as usual Sadly sandals ordered were much smaller than the advertised size so had to return item

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Needed a pair of certain walking boots (seen online) but none in stock, Lauren went out of her way to find them locally and arrange for them to made available within a few days wait. She went over an... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda de ropa y equipos para actividades al aire libre
  2. Tienda de ropa deportiva
  3. Tienda de bolsos y equipaje
  4. Tienda de artículos de campamento

Sobre Millets - Fareham

Escrito por la empresa

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.

Contact us via Customer Care

Información de contacto

  • 80/82 Osborne Mall, PO16 0PW, Fareham, Reino Unido

  • 01329 553088

4,8

Excelente

TrustScore: 5 sobre 5

617 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,8

Todas las opiniones

(617)

5186 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Great service from Megan

Great service from Megan. Very kind, very helpful in helping me find work boots.

2 de diciembre de 2023
Opinión espontánea
Logotipo de Millets - Fareham

Respuesta de Millets - Fareham

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Great service from the team

Great service from the team, my go to shop for all outdoor gear.

30 de noviembre de 2023
Opinión espontánea
Logotipo de Millets - Fareham

Respuesta de Millets - Fareham

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Fareham Store Team 5 Star Service

Really helpful team in the Fareham store. Got a great waterproof jacket for an excellent price.

27 de noviembre de 2023
Logotipo de Millets - Fareham

Respuesta de Millets - Fareham

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Lisa was extremely helpful particularly…

Lisa was extremely helpful particularly when I came into the Fareham branch to buy walking trainers. I have awkward feet and she was very attentive. Brilliant customer service.

16 de noviembre de 2023
Opinión espontánea
Logotipo de Millets - Fareham

Respuesta de Millets - Fareham

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Outstanding service from Lisa ,

Outstanding service from Lisa ,
Very polite ,professional and very helpful when choosing base layers for my wife as well as leggings .
Also assisted with buying our daughter a coat.
Highly recommended store and staff , great prices as well

26 de noviembre de 2023
Opinión espontánea
Logotipo de Millets - Fareham

Respuesta de Millets - Fareham

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Lisa was very helpful

Lisa was very helpful, assisting my husband when trying to choose a suitable waterproof coat. Very friendly, and not too pushy.

16 de noviembre de 2023
Opinión espontánea
Logotipo de Millets - Fareham

Respuesta de Millets - Fareham

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

On line v in store service , fantastic service at Fareham

I made a multi products purchase on line for half zip fleeces, the sizing was very much on small side, so I took them to store for refund or exchange. The on line delivery service was good , simple and quick but the help of the store assistant was above and beyond , she even went to store room , was very helpful with finding correct size and choice of colours for my husband and myself , we ended up with more items and really pleased with the garments. Next time we will definitely go to store as what they don't have they will order , the opportunity to try on and see the goods is the big plus, if we didn't have a local store returns would have been subject to delivery cost.

10 de noviembre de 2023
Logotipo de Millets - Fareham

Respuesta de Millets - Fareham

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

I visited your Fareham store for a pair…

I visited your Fareham store for a pair of walking boots. Connor was my main server, but his colleagues stepped in when Connor was needed elsewhere. I was hugely impressed with all the staff that looked after me. They were all very knowledgable and extremely patient with me as I tried to find a pair of boots that felt comfortable. I lost count of the amount of pairs I tied on that afternoon and the number of times they would have had to go up and down those stairs to the stockroom. I was politely welcomed when I walked in the store and quickly seen if I needed any help. In summary, I found my experience very positive and nothing was too much trouble for the team and when this was backed up with excellent service and product knowledge, I think the Fareham team should be highly commended for doing a great job.

17 de noviembre de 2023
Opinión espontánea
Logotipo de Millets - Fareham

Respuesta de Millets - Fareham

Thanks for the 5 star review.

We hope your next experience with us is as good as this one.

Thanks again
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Great customer service good knowledge…

Great customer service good knowledge of products served by Tela with backup from George thanks for the help will be back

12 de noviembre de 2023
Opinión espontánea
Logotipo de Millets - Fareham

Respuesta de Millets - Fareham

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Decent, helpful and knowledgeable

Came in to store at the end of October to return a coat I'd bought online and peruse what they had. The 2 people working in the shop (assistant and manager, I think,) were excellent. The assistant asked if they could help and definitely did. They listened to what I didn't like about the coat I had and suggested a couple of alternatives. 1 was no good and the other was great but not in the colour I wanted... so they kindly ordered one for me! The coat promptly arrived and it's performing very nicely. All round nice, knowledgeable, decent folks. Top stuff.

28 de octubre de 2023
Opinión espontánea
Logotipo de Millets - Fareham

Respuesta de Millets - Fareham

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Lisa was really helpful and friendly

Lisa was really helpful and friendly. Excellent value products with the Black Friday Deals

19 de noviembre de 2023
Opinión espontánea
Logotipo de Millets - Fareham

Respuesta de Millets - Fareham

Hello,

Many thanks for rating us so highly.

We hope that you find our choice of products and service great value.

Thanks again for the 5 stars,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

The staff acknowledged the confusion…

The staff acknowledged the confusion over the pricing of the coat I wished to purchase and were kind enough to provide a substantial discount on what I was charged. Very impressed by this, would definitely return to shop here again. Many thanks.

18 de noviembre de 2023
Opinión espontánea
Logotipo de Millets - Fareham

Respuesta de Millets - Fareham

Hi,

Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.

Best Wishes
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Customer service second to none!

Lauren couldn’t have done any more for us, highly recommend, customer service second to none! Now have walking boots that feel like walking on air!

11 de noviembre de 2023
Opinión espontánea
Logotipo de Millets - Fareham

Respuesta de Millets - Fareham

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Conner Very helpful staff and busy time…

Conner Very helpful staff and busy time of the day

Thanks

16 de noviembre de 2023
Opinión espontánea
Logotipo de Millets - Fareham

Respuesta de Millets - Fareham

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Perfect customer care

I went to the store to find a product. Whilst looking
around LISA the shop supervisor approached me and
asked if she could help.
I told her what I was looking for. With a pleasant smile
and attitude she helped me find what I wanted even helped me to try on various manufacturers products.
Nothing was too much trouble for her, for this I commend Millets for employing Lisa and for her having a rare—(these days) superb attitude. She should be promoted to a role training staff. Mike Bond

15 de noviembre de 2023
Opinión espontánea
Logotipo de Millets - Fareham

Respuesta de Millets - Fareham

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Megan was very patient

Megan was very patient, friendly and helpful whilst i was choosing boots.

13 de noviembre de 2023
Opinión espontánea
Logotipo de Millets - Fareham

Respuesta de Millets - Fareham

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Great service

Went in for waterproofs and some walking trousers - Gemma gage advice and also gave me an opinion when I tried different items on , which I had asked for . Great service

11 de noviembre de 2023
Opinión espontánea
Logotipo de Millets - Fareham

Respuesta de Millets - Fareham

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

The staff (Megan and Lisa) were helpful…

The staff (Megan and Lisa) were helpful without being overly pushy.

12 de noviembre de 2023
Opinión espontánea
Logotipo de Millets - Fareham

Respuesta de Millets - Fareham

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

I was searching for affordable/ perfect…

I was searching for affordable/ perfect walking socks- lots on show.
When I selected the right Size XK, weight ie heavy and for me not too long.
The option chosen did not have my size.
However a brief comment and less than 60 seconds, the lovely assistant had gotten them from storage area.
BRILLIANT.
If over I try the sicks out and are ok will be buying another 2 pairs( per pack) of these Salomon Mention Heavies.
Thank you

11 de noviembre de 2023
Opinión espontánea
Logotipo de Millets - Fareham

Respuesta de Millets - Fareham

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

The assistant was so helpful

The assistant was so helpful explaining the difference between each waterproof rain jacket and guidance over which size best. Extremely pleased with my purchase. Shame I didn’t note her name.

30 de octubre de 2023
Opinión espontánea
Logotipo de Millets - Fareham

Respuesta de Millets - Fareham

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Millets Customer Care Team

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