Millets - Fareham Opiniones 

617
TrustScore: 5 sobre 5

4,8

80/82 Osborne Mall, PO16 0PW Fareham, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Excellent, friendly service. I called in this afternoon to see what was available for leather belts. There were none obvious so I asked the staff at the desk. The response was excellent, the man immed... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Easy to order on line. Rain jacket to replace one which was lost. Easy to pick up in Fareham. Very pleasant service i shop. Jacket looks fine but we've had no rain!

La empresa ha respondido

Valorada con 4 estrellas sobre 5

Great service from Millets as usual Sadly sandals ordered were much smaller than the advertised size so had to return item

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Needed a pair of certain walking boots (seen online) but none in stock, Lauren went out of her way to find them locally and arrange for them to made available within a few days wait. She went over an... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda de ropa y equipos para actividades al aire libre
  2. Tienda de ropa deportiva
  3. Tienda de bolsos y equipaje
  4. Tienda de artículos de campamento

Sobre Millets - Fareham

Escrito por la empresa

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.

Contact us via Customer Care

Información de contacto

  • 80/82 Osborne Mall, PO16 0PW, Fareham, Reino Unido

  • 01329 553088

4,8

Excelente

TrustScore: 5 sobre 5

617 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,8

Todas las opiniones

(617)

5217 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Megan was great

Megan was great. She was very patient while I chose my new boots, answered all my questions. She was very helpful about future care of them.

9 de noviembre de 2023
Opinión espontánea
Logotipo de Millets - Fareham

Respuesta de Millets - Fareham

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

I spoken to Connor about getting airbed…

I spoken to Connor about getting airbed and knowledgeable as he was I decided to reserve it. Megan greeted me in store whilst Gemma went looking for my bed.

Very friendly place with good vibes.

10 de noviembre de 2023
Opinión espontánea
Logotipo de Millets - Fareham

Respuesta de Millets - Fareham

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Valorada con 1 estrellas sobre 5

Update from Dirk

Update from Dirk.
Was told to email someone called James who said they would discuss the complaint with but unfortunately James sis not even have the decency to acknowledge my email, why he asked me to email him is beyond me. If this is what they’re customer service is like, you can see why the staff are way they are. Rude and very unhelpful.

25 de octubre de 2023
Opinión espontánea
Logotipo de Millets - Fareham

Respuesta de Millets - Fareham

Hi Drik,

Thank you for taking the time to leave a review.

I am sorry to hear that our level of service has not met your expectations on this occasion.

If you would like to discuss this further please contact us at onlinereviews@millets.co.uk quoting your review reference as the subject and provide the store address, date and time visited the store, staff name or description, and purchase receipt. details of your complaint, your name and contact details, so we can assist you further.


Regards,
Faiza
Millets Online Reviews Team.

Valorada con 5 estrellas sobre 5

Excellent service and polite respectful…

Excellent service and polite respectful staff.

5 de noviembre de 2023
Logotipo de Millets - Fareham

Respuesta de Millets - Fareham

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Friendly and Knowledgeable!

We were welcomed into the store by Megan and her lovely smile. We came in to buy a pair of outdoor boots and was helpfully served by Megan with a lot of helpful input from Lauren who was extremely knowledgeable (I had observed her with a previous customer and she clearly knows her stuff). I have “needy feet” so her experience and product knowledge was welcomed. We ended up buying a pair and was given much advise on how to wear in the boots and we were then served by Connor at the checkout who was equally friendly and helpful. This, sadly, is a rarity so I feel that a positive and well deserved review is absolutely necessary. Thank you team at Millets 😊

5 de noviembre de 2023
Opinión espontánea
Logotipo de Millets - Fareham

Respuesta de Millets - Fareham

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Excellent customer care by the Fareham…

Excellent customer care by the Fareham Millets team Lauren and the Eastleigh team George who sourced the correct size walking boots and held them for me. Superb attention to detail and very helpful advice.
Thank you Millets I have been a customer for many years and will continue to buy my walking boots from Millets.

3 de noviembre de 2023
Opinión espontánea
Logotipo de Millets - Fareham

Respuesta de Millets - Fareham

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Great job from the Fareham team

Great job from the Fareham team! Needed to wash and reproof a down parka so I wasn't sure if I needed down wash or waterproof wash but they pointed me in the right direction and made sure I got what I needed!

28 de octubre de 2023
Opinión espontánea
Logotipo de Millets - Fareham

Respuesta de Millets - Fareham

Hi,
5 star reviews are important to us and reviews like this help us establish that we're going in the right direction.

Thanks for shopping with us.

Kind Regards
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Excellent help in store today

Excellent help in store today. Craig was helpful and knowledgable on the products viewed. No push to sell and offered alternative on their website. Recommend a visit.

25 de octubre de 2023
Opinión espontánea
Logotipo de Millets - Fareham

Respuesta de Millets - Fareham

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

I felt I was very well looked after All…

I felt I was very well looked after All the staff were pleasant and helpful (I changed my mind several times regarding the size trainers) I wanted and this was handled very efficiently I was particularly impressed with the staff level of knowledge about each item I was buying and it seemed they went over and above the customer service required Excellent shopping experience; thank you

16 de octubre de 2023
Opinión espontánea
Logotipo de Millets - Fareham

Respuesta de Millets - Fareham

Hi,

Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.

Best Wishes
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Good prices

Good prices , good service.

13 de octubre de 2023
Opinión espontánea
Logotipo de Millets - Fareham

Respuesta de Millets - Fareham

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Super service in every way

Super service in every way. Very happy customer

12 de octubre de 2023
Opinión espontánea
Logotipo de Millets - Fareham

Respuesta de Millets - Fareham

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Great customer service

Megan is an excellent sales assistant. She was enthusiastic energetic and genuine. The store did not stock one item I wanted and she worked hard online to try to source one then recommended other stores I might try. This is great customer service.

3 de octubre de 2023
Opinión espontánea
Logotipo de Millets - Fareham

Respuesta de Millets - Fareham

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

My three criteria are

My three criteria are: did I get what I wanted, at a reasonable price without any up selling. Yes to all three and chap who helped with the shoes (Owen) was very pleasant and polite too.

30 de septiembre de 2023
Opinión espontánea
Logotipo de Millets - Fareham

Respuesta de Millets - Fareham

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Excellent prompt service from Tela

15 de septiembre de 2023
Opinión espontánea
Logotipo de Millets - Fareham

Respuesta de Millets - Fareham

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

If you love the outside

If you love the outside, this place to get all gear, camping, walking, travel, clothing etc , just bought clothes from Fareham branch, Lauren was friendly and helpful.21

21 de septiembre de 2023
Opinión espontánea
Logotipo de Millets - Fareham

Respuesta de Millets - Fareham

We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.

Thanks for shopping with us and we hope to see you again soon.

Kind Regards
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Great customer service

Very helpful guy in store today.
Great to have good customer service 👍🏻

19 de septiembre de 2023
Opinión espontánea
Logotipo de Millets - Fareham

Respuesta de Millets - Fareham

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Good service

The manager,Lauren served me. She was politeness itself ,friendly and was able to provide me with exactly what I wanted/ needed

18 de septiembre de 2023
Opinión espontánea
Logotipo de Millets - Fareham

Respuesta de Millets - Fareham

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Millets Customer Care Team

Valorada con 4 estrellas sobre 5

Helpful staff but small store

Friendly, helpful staff. But sadly the store was too small for what I needed (camping equipment) and the change from summer to winter stock meant I had to order online if I wanted what they had online. No option to order and pick up which is a shame. Still bought a few things at good prices.

17 de septiembre de 2023
Opinión espontánea
Logotipo de Millets - Fareham

Respuesta de Millets - Fareham

Good Afternoon

Thanks for the positive review!

I am delighted to hear that you are happy with our service.

We hope that you continue to shop with us.

Regards,
Anthony,
Millets Online Review Team.

Valorada con 5 estrellas sobre 5

Staff are very knowledgeable and…

Staff are very knowledgeable and helpful. We received great help to choose the correct equipment, furthermore provided ample advice on anything they didn't have in stock.

16 de septiembre de 2023
Opinión espontánea
Logotipo de Millets - Fareham

Respuesta de Millets - Fareham

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

What shopping should be like

Went into Fareham branch on the offchance seeking some trousers. Shop was clean and tidy and the two assistants, Tela and Megan, friendly and helpful. It appeared that they were glad to be there, which makes such a pleasant change from many establishments. Happy with my purchase and with the experience.

12 de septiembre de 2023
Opinión espontánea
Logotipo de Millets - Fareham

Respuesta de Millets - Fareham

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Millets Customer Care Team

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