Millets - Hastings Opiniones 

1049
TrustScore: 5 sobre 5

5,0

12/13 York Building, TN34 1NN Hastings, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Friendly efficient staff thank you Ethan & Phil. I bought shoes, Phil has a background in shoe retail and is very knowledgeable, it’s becoming unusual to find someone who can fit shoes properly so I w... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Me and my children came into the store looking for a rain coat for my Autistic son who has sensory issues with clothing and two staff members Lewis and Phil were absolutely amazing, they went above... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Website stated it was in stock for click & collect. Went into shop told me it never was in stock and had to be ordered in, had to wait three days for some fishing bait that I needed urgently to come... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Ethan was knowledgeable and helpful when I asked to try on some walking boots. He asked about the type of terrain i would need them for and how often I would wear them before explaining the main fea... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda de ropa y equipos para actividades al aire libre
  2. Tienda de ropa deportiva
  3. Tienda de bolsos y equipaje
  4. Tienda de artículos de campamento

Sobre Millets - Hastings

Escrito por la empresa

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.

Contact us via Customer Care

Información de contacto

  • 12/13 York Building, TN34 1NN, Hastings, Reino Unido

  • 01424 233589

5,0

Excelente

TrustScore: 5 sobre 5

1 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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5,0

Todas las opiniones

(1049)

5851 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Visited the Hastings store on 11th…

Visited the Hastings store on 11th September. Was served by Sophie who was very helpful. Sophie went to the trouble of checking the stockroom despite the system showing the size I wanted wasn't in stock. It was and she also gave me helpful information about the items I was choosing between. No hard sell just attentive and helpful. This is typical of my experience in this store.

11 de septiembre de 2025
Opinión espontánea
Logotipo de Millets - Hastings

Respuesta de Millets - Hastings

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Fantastic staff.

We really needed to find some very specific footwear and Harry was super helpful and went above and beyond in supporting and advising us. Really knowledgeable and cheerful staff. It was a fantastic experience shopping here and we bought two pairs of footwear that were perfect for our needs when other shops in the high street weren't very helpful at all.

8 de septiembre de 2025
Opinión espontánea
Logotipo de Millets - Hastings

Respuesta de Millets - Hastings

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

I visited Hastings branch to purchase…

I visited Hastings branch to purchase items for my son's Silver DofE. I was served by Harry, he was so helpful and knowledge of the items I needed, socks and food. He also offered advice when asked about snacks to take which was completely out of his remit but so useful. His advice made my son's completion of his expedition a memorable experience. Thank you Harry

26 de agosto de 2025
Opinión espontánea
Logotipo de Millets - Hastings

Respuesta de Millets - Hastings

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Great shopping experience

Paul in the Hastings store went above and beyond to make sure the hiking backpack was fitted correctly for my son so he won’t hurt his back carrying all of his stuff

13 de septiembre de 2025
Opinión espontánea
Logotipo de Millets - Hastings

Respuesta de Millets - Hastings

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Went to get a pair of walking boots…

Went to get a pair of walking boots only wanted cheap phil didn't try and up sell asked us full questions and helpful tips

12 de septiembre de 2025
Opinión espontánea
Logotipo de Millets - Hastings

Respuesta de Millets - Hastings

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Fabulous service at Millets yesterday

Fabulous service at Millets yesterday. Phil was tremendously helpful in sorting out the right walking boots for myself and my husband. He listened to what we needed and made sure we left the shop with the perfect boots. I have just completed a 10 mile walk and my feet feel great. Thanks Phil

11 de septiembre de 2025
Opinión espontánea
Logotipo de Millets - Hastings

Respuesta de Millets - Hastings

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Purchase of walking shoes

Phil could not have been more helpful and knowledgeable! We most certainly will use Milletts again without hesitation!!!!

4 de septiembre de 2025
Opinión espontánea
Logotipo de Millets - Hastings

Respuesta de Millets - Hastings

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Great service!

I returned to the Hastings store from my home in Eastbourne after getting outstanding service from Phil last week when I went to buy some walking shoes.
This time he guided me through buying some walking trousers, a waterproof jacket and some walking socks for my holiday in the Peak District next week.
After previously visiting all the other local shops selling similar items I can honestly say I won’t be wasting my time doing so again.
Phil’s knowledge and patience is a credit to both himself and Millets and I am most grateful to him.

9 de septiembre de 2025
Opinión espontánea
Logotipo de Millets - Hastings

Respuesta de Millets - Hastings

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Phil was an absolute dream

Phil was an absolute dream! Helped me find a new pair of walking shoes and had so much knowledge. It’s been years since I’ve had anyone sell me shoes who knew anything about them. He was really honest about different brands and prices and I really got the sense that he was trying to find the right fit for me rather than making me buy the most expensive shoe. Lucky Hastings to have a Phil!

9 de septiembre de 2025
Opinión espontánea
Logotipo de Millets - Hastings

Respuesta de Millets - Hastings

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Harry was very helpful which helped us…

Harry was very helpful which helped us to purchase the right items thank you

8 de septiembre de 2025
Opinión espontánea
Logotipo de Millets - Hastings

Respuesta de Millets - Hastings

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.

Kind regards,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Phil our shop assistant was so…

Phil our shop assistant was so knowledgeable and helpful - we couldn’t have asked for a better experience.

6 de septiembre de 2025
Opinión espontánea
Logotipo de Millets - Hastings

Respuesta de Millets - Hastings

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Phil provided outstanding service…

Phil provided outstanding service earlier this week at your Hastings store when I purchased two pairs of walking shoes and a ruck sack. He was knowledgeable and had super communion skills. Thank you very much Phil
Best wishes Julie

2 de septiembre de 2025
Opinión espontánea
Logotipo de Millets - Hastings

Respuesta de Millets - Hastings

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Very helpful and friendly advice

Very helpful and friendly advice. Thank you Phil, much appreciated.

5 de septiembre de 2025
Opinión espontánea
Logotipo de Millets - Hastings

Respuesta de Millets - Hastings

Hi,

Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.

Thanks again for shopping with us,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Phil was knowledgeable

Phil was knowledgeable, helpful, friendly and polite. It’s so refreshing to be served by someone who actually understands the products and customers needs

5 de septiembre de 2025
Opinión espontánea
Logotipo de Millets - Hastings

Respuesta de Millets - Hastings

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

I was served by Phi who was so helpful

I was served by Phi who was so helpful. Explained to me all about walking shoes. Measured my feet and made me try many pairs to finally find one which is amazing.
The service was excellent and I am very pleased.

1 de septiembre de 2025
Opinión espontánea
Logotipo de Millets - Hastings

Respuesta de Millets - Hastings

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

I was initially served by Phil who just…

I was initially served by Phil who just couldn’t have been more helpful! He took so much time talking to me about what walking boots that would suit my needs and budget. He measured my foot and helped me try on several pairs. He even showed me how to tie the laces properly! I came back the next day to purchase the boots and was served by Lucy. She was just as helpful! I can’t rate the staff enough in this store! I could easily have bought the wrong boot if they hadn’t had been so knowledgeable and accommodating!

2 de septiembre de 2025
Opinión espontánea
Logotipo de Millets - Hastings

Respuesta de Millets - Hastings

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Knowledgeable sales assistant

Our sales assistant, Ethan, was attentive, friendly and understood our requirements. It was refreshing to have a knowledgeable member of staff and we ended up making our purchases mainly because of his service and advice.

24 de agosto de 2025
Opinión espontánea
Logotipo de Millets - Hastings

Respuesta de Millets - Hastings

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Great service and phill was very…

Great service and phill was very helpful and knowledgeable.

30 de agosto de 2025
Opinión espontánea
Logotipo de Millets - Hastings

Respuesta de Millets - Hastings

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Great customer service

Great customer service, knowledgeable assistants and proper fitting and advice for footwear purchase.

31 de julio de 2025
Opinión espontánea
Logotipo de Millets - Hastings

Respuesta de Millets - Hastings

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Went out of my way to help me

Went out of my way to help me. First with buying two coats for my daughter and then later when I needed to return one of them but couldn’t find the receipt. They looked back over transactions and we matched them up with my bank statement and they gave me a full refund. Many other shops would have just refused to give me my money back. I really appreciated the friendly and helpful staff.

14 de agosto de 2025
Opinión espontánea
Logotipo de Millets - Hastings

Respuesta de Millets - Hastings

Hi,

Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.

Thanks again for shopping with us,
Millets Customer Care Team

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