Millets - Hastings Opiniones 

1048
TrustScore: 5 sobre 5

5,0

12/13 York Building, TN34 1NN Hastings, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Friendly efficient staff thank you Ethan & Phil. I bought shoes, Phil has a background in shoe retail and is very knowledgeable, it’s becoming unusual to find someone who can fit shoes properly so I w... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Me and my children came into the store looking for a rain coat for my Autistic son who has sensory issues with clothing and two staff members Lewis and Phil were absolutely amazing, they went above... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Website stated it was in stock for click & collect. Went into shop told me it never was in stock and had to be ordered in, had to wait three days for some fishing bait that I needed urgently to come... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Ethan was knowledgeable and helpful when I asked to try on some walking boots. He asked about the type of terrain i would need them for and how often I would wear them before explaining the main fea... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda de ropa y equipos para actividades al aire libre
  2. Tienda de ropa deportiva
  3. Tienda de bolsos y equipaje
  4. Tienda de artículos de campamento

Sobre Millets - Hastings

Escrito por la empresa

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.

Contact us via Customer Care

Información de contacto

  • 12/13 York Building, TN34 1NN, Hastings, Reino Unido

  • 01424 233589

5,0

Excelente

TrustScore: 5 sobre 5

1 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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5,0

Todas las opiniones

(1048)

5729 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

It was great being served by Phil

It was great being served by Phil. He took time explaining different models of shoes to me. Nice to have someone dedicated to their job.

7 de julio de 2026
Opinión espontánea
Logotipo de Millets - Hastings

Respuesta de Millets - Hastings

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Click and collect order

I ordered walking sandals to be delivered to my local store. The order process was simple and the sandals were ready to be collected the next day.
Couldn't have been simpler.

19 de junio de 2026
Logotipo de Millets - Hastings

Respuesta de Millets - Hastings

Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.

Thanks again for your review,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Brilliant service! Thanks Phil!

I was served by Phil and he was absolutely brilliant and full of knowledge! Gave me the proper kit needed for a Lake District visit and items that will last a long time. Would highly recommend visiting if you're in need of camping or hiking gear!

1 de junio de 2026
Opinión espontánea
Logotipo de Millets - Hastings

Respuesta de Millets - Hastings

Thanks for the 5*

It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.

Kind regards,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Hastings branch

Hastings branch - Sophie and Phil

We visit as my son had a growth spurt the week before his DofE expedition and had outgrown his walking boots.

Phil spent a lot of time ensuring that the boots fit and still had growing room.

Thank you. My son completed his expedition in high heat with no blisters (unlike some of the others). Will definitely be back and have already recommended to many friends.

6 de junio de 2026
Opinión espontánea
Logotipo de Millets - Hastings

Respuesta de Millets - Hastings

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

The manager and staff were amazing

The manager and staff were amazing. I run a scouts group and needed new tents they went above and beyond to source the tents we required and they helped me load them into my car.

18 de junio de 2026
Opinión espontánea
Logotipo de Millets - Hastings

Respuesta de Millets - Hastings

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Millets in Hastings has an amazing…

Millets in Hastings has an amazing service. Phil was very helpful and gave an exceptional service.

15 de junio de 2026
Opinión espontánea
Logotipo de Millets - Hastings

Respuesta de Millets - Hastings

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Lucy, Phil and Ethan were exemplary

Lucy, Phil, and Ethan looked after me very well. I had a pair of faulty boots to return under warranty. They accepted them without quibble and helped me select a replacement pair. I was impressed by the care taken to ensure I had boots that fitted me well.

15 de junio de 2026
Opinión espontánea
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Respuesta de Millets - Hastings

Hi,

Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.

Best Wishes
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Helpful and knowledgeable staff

I went in for a few bits for an upcoming trip. Phil was really helpful. While talking, he asked about the rucksack I'd purchased from another branch and he explained it should be fitted to me, which the other branch hadn't mentioned. He offered to do it for me so I fetched it from the car and he showed me how to fit it and how to pack it which was super helpful. I'll definitely be coming back to this branch for my future purchases.

12 de junio de 2026
Opinión espontánea
Logotipo de Millets - Hastings

Respuesta de Millets - Hastings

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Harry helped me choose some walking…

Harry helped me choose some walking boots from a good selection. The service was excellent, helpful and knowledgeable. Have purchased quite a lot from this store over the years and I’m very grateful this shop exists as it’s a much better experience than online.

14 de mayo de 2026
Opinión espontánea
Logotipo de Millets - Hastings

Respuesta de Millets - Hastings

Hi,

Your feedback is greatly appreciated, especially as it's 5 star feedback.

Thanks again for your review,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Many thanks to Phil for his help

Many thanks to Phil for his help. He patiently and with great knowledge helped us to choose and fit a backpack. He a made this shopping trip so much easier. Thank you again:-)

6 de junio de 2026
Opinión espontánea
Logotipo de Millets - Hastings

Respuesta de Millets - Hastings

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Young lady was extremely helpful

Young lady was extremely helpful

19 de mayo de 2026
Logotipo de Millets - Hastings

Respuesta de Millets - Hastings

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Firstly I was really pleased to find a…

Firstly I was really pleased to find a branch of Millets as they have all disappeared near where I live. The Hastings branch is well stocked and welcoming. I particularly needed a replacement for my much worn and loved Merrell walking trainers. There they were and at an excellent price. Phil, served my and gave me excellent advice on fitting and ensuring I'm happy with my purchase. Clearly very knowledgeable and personable.

The whole experience brightened an otherwise wet and windy day.

4 de junio de 2026
Opinión espontánea
Logotipo de Millets - Hastings

Respuesta de Millets - Hastings

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

We came in to buy a rucksack for our…

We came in to buy a rucksack for our son's first trip away with the cubs. We couldn't fault the service we received, from talking through the different types of bags to settling on one and having it fitted. Phil was really helpful and we came away with two items which fit the bill. Would definitely recommend

16 de mayo de 2026
Opinión espontánea
Logotipo de Millets - Hastings

Respuesta de Millets - Hastings

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Went in today and was served by Harry

Went in today and was served by Harry. I came in with a big list of bits I needed, Harry helped explain all features and benefits of various products so I could make an informed choice, highlighted good offers and alternatives, and even pointed out things I would have otherwise forgot. Good employee, great chap.

3 de junio de 2026
Opinión espontánea
Logotipo de Millets - Hastings

Respuesta de Millets - Hastings

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

5/5 Great customer service

Popped in today as needed some footwear for an upcoming hiking trip. Sophie was great. Informative and patient and helped me pick out what I needed. Great service. Thank you

31 de mayo de 2026
Opinión espontánea
Logotipo de Millets - Hastings

Respuesta de Millets - Hastings

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Phil was really helpful and…

Phil was really helpful and knowledgeable about the boots he fitted me for and gave lots of advice for my son's upcoming Duke of Edinburgh hike. Thank you!

8 de mayo de 2026
Opinión espontánea
Logotipo de Millets - Hastings

Respuesta de Millets - Hastings

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Amazing customer service!

Amazing customer service from Ethan, he was very helpful in finding our perfect hiking shoes. Very informative giving good tips and recommendations!

9 de mayo de 2026
Opinión espontánea
Logotipo de Millets - Hastings

Respuesta de Millets - Hastings

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Assistant was super helpful and very…

Assistant was super helpful and very informative. Nothing was too much trouble to explain. Made shopping a pleasant experience

23 de mayo de 2026
Opinión espontánea
Logotipo de Millets - Hastings

Respuesta de Millets - Hastings

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Brilliant

Brilliant, thank you!!!

9 de mayo de 2026
Logotipo de Millets - Hastings

Respuesta de Millets - Hastings

Thanks for the 5*

It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.

Kind regards,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Amazing customer service

Harry helped me find the perfect shoes today and delivered amazing customer service!
Thank you, I will come again :)

20 de mayo de 2026
Opinión espontánea
Logotipo de Millets - Hastings

Respuesta de Millets - Hastings

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Millets Customer Care Team

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