I was collecting a click and collect item, such a good idea as the shop is too small to stock everything you sell online. Two young men were at the counter, one went to get it while the other chec... Ver más
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Consulta las opiniones de los clientes
Last week I went to the Millets store in Hexham. Both assistants were having a social chat ( not with a customer ) I said I was looking for a pair of ladies trousers size 12 with lots of pockets. I w... Ver más
La empresa ha respondido
The delivery process was really quick, I received the tent I ordered within a couple of days which was vital as I was going on a camping holiday within the same week. I also received a generous 15% we... Ver más
La empresa ha respondido
I was looking for waterproof walking shoes but didn’t really have any idea what I wanted. The staff were incredibly supportive and friendly. The advice that I received was superb. I tried several pair... Ver más
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Información sobre la empresa
- Tienda de ropa y equipos para actividades al aire libre
- Tienda de ropa deportiva
- Tienda de bolsos y equipaje
- Tienda de artículos de campamento
Sobre Millets - Hexham
Escrito por la empresa
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Información de contacto
24 Fore Street, NE46 1LZ, Hexham, Reino Unido
- 01434 693606
4,6
Excelente
371 opiniones
Invita a los clientes a opinar
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Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Best service
Very friendly and helpful staff made for a great shopping experience
3 de julio de 2023
Opinión espontánea
Respuesta de Millets - Hexham
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Millets Customer Care Team
Friendly, helpful and knowledgeable staff
23 de junio de 2023
Respuesta de Millets - Hexham
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Patient and helpful staff
Patient and helpful staff. Several pairs tried before one selected for purchase
21 de junio de 2023
Opinión espontánea
Respuesta de Millets - Hexham
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Millets Customer Care Team
Always helpful and pleasant
18 de junio de 2023
Opinión espontánea
Respuesta de Millets - Hexham
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
Respuesta de Millets - Hexham
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Excellent service from two very…
Excellent service from two very friendly members of staff. Nothing was too much trouble for them. The jacket was good value too.
15 de junio de 2023
Opinión espontánea
Respuesta de Millets - Hexham
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Millets Customer Care Team
Super friendly service with good advice…
Super friendly service with good advice over my purchase and a reminder of whether I had picked up the correct sizes.
6 de junio de 2023
Opinión espontánea
Respuesta de Millets - Hexham
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Millets Customer Care Team
Helpful staff
I’m going to Peru for a couple of weeks and went in knowing roughly what I needed. Jennifer was very knowledgeable on what I’d need and what was the best quality I could get within my budget. Her and Claire made sure my rucksack was in the limits of what I could take on the plane. She made the process very efficient and I was in and out in no time. Very happy overall with the experience!
3 de junio de 2023
Opinión espontánea
Respuesta de Millets - Hexham
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Millets Customer Care Team
Great advice in store
We were given LOADS of useful advice in store today, thanks very much indeed.
25 de mayo de 2023
Opinión espontánea
Respuesta de Millets - Hexham
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Used high street and internet worked…
Used high street and internet worked very well together shop staff very helpful 👍
19 de mayo de 2023
Respuesta de Millets - Hexham
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Millets Customer Care Team
Served by Jay who was very helpful and…
Served by Jay who was very helpful and Knowledgeable
19 de mayo de 2023
Opinión espontánea
Respuesta de Millets - Hexham
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Great service from start to finish
17 de mayo de 2023
Respuesta de Millets - Hexham
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Millets Customer Care Team
Good to order product in the shop and…
Good to order product in the shop and get it delivered but then to be able to change it again in the shop so easily. Good service. Good staff
30 de abril de 2023
Respuesta de Millets - Hexham
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Millets Customer Care Team
Very helpful staff
Very helpful staff, item not instock ordered for home delivery, arrived next day.
27 de abril de 2023
Respuesta de Millets - Hexham
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Millets Customer Care Team
Rude member of staff
Visited millets this morning and found a female member of staff very rude and argumentative with me, totally unnecessary and made me feel uncomfortable. As someone with social anxiety this made me feel awful and like I shouldn’t have bothered leaving the house. On the other hand the male members of staff were lovely and should be praised for their politeness and willingness to help. I felt like I was just a pain in the woman’s neck for wanting to try some shoes on before I buy them, forgive me for wanting to have the right size! I think she should get a different job as she lacks any manners. I won’t ever step foot in that place again.
5 de mayo de 2023
Opinión espontánea
Respuesta de Millets - Hexham
Good afternoon,
Thank you for taking the time to leave us this review.
I'm sorry to read that your were provided bad customer service.
If you could please contact us at onlinereviews@millets.co.uk quoting the review reference #TP33202 in your email. Please also provide the staff members name and description, time of the incident and as much information as possible so we can assist you with this further.
We look forward to hearing from you.
Thanks,
Rehan,
Millets online reviews team.
Excellent Store
Popped into your Hexham on Saturday very good service and helpful staff found exactly what I was looking for thanks!
29 de abril de 2023
Opinión espontánea
Respuesta de Millets - Hexham
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Millets Customer Care Team
Hexham Millets - wonderful
Lovely service as always from the Millets team at Hexham
29 de abril de 2023
Opinión espontánea
Respuesta de Millets - Hexham
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Millets Customer Care Team
Brilliant service
Brilliant service, never felt rushed, my boots are great, use the everyday for walking our dogs .
4 de abril de 2023
Opinión espontánea
Respuesta de Millets - Hexham
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Millets Customer Care Team
Top knowledge about boots
Top knowledge about boots, it was very busy but all customers were dealt with professionally. I had just returned some boots to another shop after they had failed twice, so it was good to have my boot issue solved. I got a pair of Berghaus Hillwalker II GTX, which look just the job.
14 de abril de 2023
Opinión espontánea
Respuesta de Millets - Hexham
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Millets Customer Care Team
Great price for sandals and good…
Great price for sandals and good service.
12 de abril de 2023
Opinión espontánea
Respuesta de Millets - Hexham
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
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