Millets - Ipswich Opiniones 

821
TrustScore: 5 sobre 5

5,0

14-16 Carr Street, IP4 1EJ Ipswich, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Richard and Jason were brilliant, very helpful. We are really disappointed that Millets in Ipswich is going, a great outdoor shop in town. Not sure why after 20+ years it is going rather than moving i... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Another experience of good products and customer service in the high street with my recent purchase of Peter Storm Buxton waterproof walking shoes from Millets in Ipswich. I'm a fan of the Peter Storm... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Went to Millets Ipswich today to pickup a few things for an upcoming work trip. Ended up buying a Eurohike 90L transit holdall which seemed much better quality than ones from other big outdoor stores.... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I have been shopping for gloves for months as I suffer with reynards and in the last two weeks i have visited millets twice. I was served on both occasions by an incredible sales assistant who took so... Ver más


Información sobre la empresa

  1. Tienda de ropa y equipos para actividades al aire libre
  2. Tienda de ropa deportiva
  3. Tienda de bolsos y equipaje
  4. Tienda de artículos de campamento

Sobre Millets - Ipswich

Escrito por la empresa

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.

Contact us via Customer Care

Información de contacto

  • 14-16 Carr Street, IP4 1EJ, Ipswich, Reino Unido

  • 01473 359797

5,0

Excelente

TrustScore: 5 sobre 5

821 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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5,0

Todas las opiniones

(821)

5752 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

New walking boots

I was served by Richard who helped me find walking boots to fit my wide feet. Very helpful.

4 de octubre de 2024
Opinión espontánea
Logotipo de Millets - Ipswich

Respuesta de Millets - Ipswich

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Very well served by their Ipswich…

Very well served by their Ipswich staff, although they didn't stock size 14 shoe.

26 de septiembre de 2024
Opinión espontánea
Logotipo de Millets - Ipswich

Respuesta de Millets - Ipswich

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Great for any walking gear

Richard at the Ipswich branch is always very helpful, and Millets is my first port of call for walking gear. So glad to have Millets in the town centre.

26 de septiembre de 2024
Opinión espontánea
Logotipo de Millets - Ipswich

Respuesta de Millets - Ipswich

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Always great service

Always great service
Richard is great. All need a pay rise

26 de septiembre de 2024
Opinión espontánea
Logotipo de Millets - Ipswich

Respuesta de Millets - Ipswich

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Veee

Staff were so helpful. Today and my other two recent visits I have been able to purchase exactly what I require. So great to deal with knowledgeable members of staff.

24 de septiembre de 2024
Opinión espontánea
Logotipo de Millets - Ipswich

Respuesta de Millets - Ipswich

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Outstanding service from Chantelle over…

Outstanding service from Chantelle over the last 2 Fridays. I first visited to gain some information and was blown away by how honest, helpful and informative she was. I returned with my daughter the following week and purchased a selection of items for a school residential week including walking boots which we had no knowledge about. I could not fault Chantelle’s help and have recommended the store to the rest of the class due to her expert knowledge.

20 de septiembre de 2024
Opinión espontánea
Logotipo de Millets - Ipswich

Respuesta de Millets - Ipswich

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Staff member Jess

Staff member Jess, very friendly and helpful. Made my day

15 de septiembre de 2024
Opinión espontánea
Logotipo de Millets - Ipswich

Respuesta de Millets - Ipswich

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Richard was very helpful in selecting…

Richard was very helpful in selecting the correct walking shoes that fitted well

17 de septiembre de 2024
Opinión espontánea
Logotipo de Millets - Ipswich

Respuesta de Millets - Ipswich

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

How It Should Be Done

Since my last review, I've visited Millets Ipswich a number of times for various things, all has gone very successfully. Yesterday I went in to buy a new pair of Boots, and was served by Jess - between us we navigated our way to a suitable pair, which I then bought. I'd like to commend Jess for excellent customer service, and for deploying the perception and other tools that go into that outcome - please pass my feedback to her. I'd also like to commend Richard the manager, who I have spoken to on almost all my visits, and who has been unfailingly polite, kind, helpful and professional, a really good example to both customers and his staff - please feed back my comments and thanks to him.

5 de septiembre de 2024
Opinión espontánea
Logotipo de Millets - Ipswich

Respuesta de Millets - Ipswich

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Staff were friendly and very helpful

Staff were friendly and very helpful! They gave great advice and assistance to my girlfriend and I as we shopped for gear before our trip, making sure we had the best deals and being very patient as we took our time going through all the options :) prices also seemed very reasonable for high quality products!

3 de septiembre de 2024
Opinión espontánea
Logotipo de Millets - Ipswich

Respuesta de Millets - Ipswich

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Great service from Richard when I went…

Great service from Richard when I went to buy some new walking boots for walking Snowdon. Richard was available with lots of helpful advice, I didn’t feel rushed and he managed to find the right pair although I’m often between sizes. Would reccomend.

11 de agosto de 2024
Opinión espontánea
Logotipo de Millets - Ipswich

Respuesta de Millets - Ipswich

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Great

Good shop. No issues.

22 de agosto de 2024
Opinión espontánea
Logotipo de Millets - Ipswich

Respuesta de Millets - Ipswich

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Amazing staff and lovely shop!

Went in here to buy some last minute bits for a camping trip abroad for my daughter. Chantelle was very helpful and pointed us in the right direction of what was needed and managed to find us some great offers. Thank you!

23 de agosto de 2024
Opinión espontánea
Logotipo de Millets - Ipswich

Respuesta de Millets - Ipswich

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Very friendly and helpful but not pushy.

Very friendly and helpful but not pushy. Told us about National Trust discount. Had exactly what we wanted plus a few extra bits.

21 de agosto de 2024
Opinión espontánea
Logotipo de Millets - Ipswich

Respuesta de Millets - Ipswich

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Served by Rich very knowledgeable and…

Served by Rich very knowledgeable and nice had a nice chat about outdoor stuff ! Lovely clean store and good value gear for every budget used my veterans card and got 15 per cent off 👌

21 de agosto de 2024
Opinión espontánea
Logotipo de Millets - Ipswich

Respuesta de Millets - Ipswich

Hello,

Many thanks for rating us so highly.

We hope that you find our choice of products and service great value.

Thanks again for the 5 stars,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Thank you Chan!

Went to Millets Ipswich today to pickup a few things for an upcoming work trip. Ended up buying a Eurohike 90L transit holdall which seemed much better quality than ones from other big outdoor stores. And a big thank you to Chan for helping me attach the shoulder straps to the holdall!

9 de agosto de 2024
Opinión espontánea
Logotipo de Millets - Ipswich

Respuesta de Millets - Ipswich

Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.

Thanks again for your review,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Happy with experience in store.

Happy with experience in store.
However not very happy that whole card number is printed on the receipt

5 de agosto de 2024
Opinión espontánea
Logotipo de Millets - Ipswich

Respuesta de Millets - Ipswich

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Brilliant service

Brilliant service in store today. I was asked if I needed help as soon as I walked in. I needed to purchase some hiking socks to climb Snowdon. I was directed to where the walking socks were, and then the member of staff spent time with me going through the different options and advising me on which ones would be the most moisture wicking. I did not get the staff members name but she was a female, shoulder length hair, late 40’s/early 50’s.

30 de julio de 2024
Opinión espontánea
Logotipo de Millets - Ipswich

Respuesta de Millets - Ipswich

Thanks for the 5*

It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.

Kind regards,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Problem easily resolved

I had a problem with a pair of boots recently ordered. The staff were helpful and gave good advice and sorted to problem with no drama. A refreshing change for sure

25 de julio de 2024
Opinión espontánea
Logotipo de Millets - Ipswich

Respuesta de Millets - Ipswich

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

A happy experience

Turned up feeling sorry for myself. Was helped by two great members of staff who enjoyed seeing my BMC card. I bought what I needed and went away happy 😎

26 de julio de 2024
Opinión espontánea
Logotipo de Millets - Ipswich

Respuesta de Millets - Ipswich

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Millets Customer Care Team

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