Millets - Keswick Opiniones 

404
TrustScore: 5 sobre 5

4,9

73 Main Street, CA12 5DS Keswick, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I went in with my two daughters towards the end of the day to get us all walking boots. We're experienced in buying but my youngest had "hit a tired wall", making the process of trying different boots... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Wow.. what a service.. I was won over from visiting any other store. The service I received was warm, genuine, and friendly. I will definitely return to this store. Thank you so much for a very refre... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Was served by a young girl called Mya (I think that was her name) excellent customer service, took the time to listen to my foot issues and suggest the perfect shoe, I had previously rejected about 4... Ver más

La empresa ha respondido

Valorada con 2 estrellas sobre 5

I ordered two items online to collect at the Keswick store. My husband duly picked up the package, we were about to leave the store and I just thought it doesn't look very big for two mens fleeces and... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda de ropa y equipos para actividades al aire libre
  2. Tienda de ropa deportiva
  3. Tienda de bolsos y equipaje
  4. Tienda de artículos de campamento

Sobre Millets - Keswick

Escrito por la empresa

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.

Contact us via Customer Care

Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

404 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Invita a los clientes a opinar

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4,9

Todas las opiniones

(404)

5752 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Excellent customer service

Excellent customer service. Didn't feel I was a bother at any time. Mya helped me through my difficult decision making on some new walking trainers. Nothing was too much trouble for her and she was very knowledgeable and friendly.

12 de mayo de 2026
Opinión espontánea
Logotipo de Millets - Keswick

Respuesta de Millets - Keswick

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Very good service

3 de mayo de 2026
Opinión espontánea
Logotipo de Millets - Keswick

Respuesta de Millets - Keswick

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Great customer service

Great customer service . Was buying walking boots. Person helping very knowledgeable . Sorry forgot name. This store was in Keswick . Good price great choices

7 de mayo de 2026
Opinión espontánea
Logotipo de Millets - Keswick

Respuesta de Millets - Keswick

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Super, efficient service!

Aidan was very helpful and patient, my new Merrell shoes have been great for walks on the fells

26 de abril de 2026
Opinión espontánea
Logotipo de Millets - Keswick

Respuesta de Millets - Keswick

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

On purchasing a new pair of boots

On purchasing a new pair of boots, Mya was very helpful, polite and cheerful. She remained upbeat even when having to clear up a **it & run, when some inconsiderate moron allowed their dog to dump inside the doorway.

4 de mayo de 2026
Opinión espontánea
Logotipo de Millets - Keswick

Respuesta de Millets - Keswick

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Great walking boots and service

Needed new walking boots for my daughter’s upcoming DofE expedition. Was helped by a lovely young lady called Amy who helped me find a great pair of gortex boots and an orthopaedic sole to go with them. Genuinely great service, Amy was very attentive and an asset to the company

27 de abril de 2026
Opinión espontánea
Logotipo de Millets - Keswick

Respuesta de Millets - Keswick

We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.

Thanks for shopping with us and we hope to see you again soon.

Kind Regards
Millets Customer Care Team

Valorada con 2 estrellas sobre 5

ONLINE ORDER SPLIT BETWEEN WAREHOUSE AND SHOP SUPPLY

I ordered two items online to collect at the Keswick store. My husband duly picked up the package, we were about to leave the store and I just thought it doesn't look very big for two mens fleeces and thankfully I opened it to find only one. I explained there was supposed to be two to the sales assistant, she was having none of it and insisting I only ordered one until I showed her the note inside which said "one item of two" apparantly one was delivered to store and the other was to come out of shop stock, which had already been packaged up when she found it. Surely there should be some link up to alert store staff to this fact as customers would not be aware of this. Had I not been vigilant we would have had to make the 45 mile round trip again to pick up the second shop packed fleece the staff missed. Procedural problem that needs sorted ASAP!

21 de abril de 2026
Logotipo de Millets - Keswick

Respuesta de Millets - Keswick

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at millets.co.uk/customer-care/contact-us

Thanks again for your time,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Caroline was very knowledgeable and…

Caroline was very knowledgeable and patient taking time to make sure my new Brasher boots were the correct fit.

18 de abril de 2026
Opinión espontánea
Logotipo de Millets - Keswick

Respuesta de Millets - Keswick

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Enjoyable shopping.

I popped into Milletts of Keswick to browse for some walking trainers.
A lovely young lady called Amy was extremely helpful and knowledgeable.
She advised me about different styles and was very patient.
I ended up with a pair of High walking shoes/boots which I had not thought of before.

12 de abril de 2026
Opinión espontánea
Logotipo de Millets - Keswick

Respuesta de Millets - Keswick

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

New walking shoes

My daughter needed a new pair of walking shoes.
Mark helped us navigate the many options and choose a pair that are a very good fit and my daughter is very pleased with.
It was refreshing to have someone friendly and knowledgeable to serve us.

4 de abril de 2026
Opinión espontánea
Logotipo de Millets - Keswick

Respuesta de Millets - Keswick

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Went in for some walking shoes

Went in for some walking shoes, well i must have tried every pair in the shop! The sales assistant was extremely patient and helpful, he couldnt have done more! Unfortunately i didnt get his name, but what fantastic service!!

1 de abril de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Helpful staff

Helpful staff, who helped find the right sized walking boot. Good price.

25 de marzo de 2026
Opinión espontánea
Logotipo de Millets - Keswick

Respuesta de Millets - Keswick

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Great help and service

Mya was fabulous and really helpful.

17 de marzo de 2026
Opinión espontánea
Logotipo de Millets - Keswick

Respuesta de Millets - Keswick

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Excellent service ( with a smile ) by…

Excellent service ( with a smile ) by Caroline and Stuart today . Went above and beyond in helping me with my purchase. Thank you both

18 de marzo de 2026
Opinión espontánea
Logotipo de Millets - Keswick

Respuesta de Millets - Keswick

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Mya was most helpful and knowledgeable…

Mya was most helpful and knowledgeable when I visited to buy a pair of hiking boots.

7 de marzo de 2026
Opinión espontánea
Logotipo de Millets - Keswick

Respuesta de Millets - Keswick

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Great service

Great service, both Amy’s and Amy were extremely helpful.

20 de febrero de 2026
Opinión espontánea
Logotipo de Millets - Keswick

Respuesta de Millets - Keswick

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

I'm not an easy customer as my feet are…

I'm not an easy customer as my feet are very small. Yet Mya was terrific in dealing with me. She was very knowledgeable and helpful in helping me choose the correct walking shoe. Very patient offering me several options.

18 de diciembre de 2025
Opinión espontánea
Logotipo de Millets - Keswick

Respuesta de Millets - Keswick

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Marvellous Mya!

I was served by Mya, who was extremely helpful and knowledgeable, and I purchased a great pair of walking boots, which fit well, look good and were reduced in price - happy days!

13 de noviembre de 2025
Opinión espontánea
Logotipo de Millets - Keswick

Respuesta de Millets - Keswick

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Purchased new hiking shoes & socks

Purchased new hiking shoes & socks. A great choice in various price ranges. I explained to Mya what I required & she went out of her way to make sure I got the correct shoes for me. She was so helpful & patient I cannot praise her enough

18 de octubre de 2025
Opinión espontánea
Logotipo de Millets - Keswick

Respuesta de Millets - Keswick

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Millets Customer Care Team

Valorada con 4 estrellas sobre 5

Wide range of quality and prices.…

To begin with none of the 3 assistants in the shop asked if I would like any help. However, after I approached one of them he was extremely knowledgeable and able to explain the pros and cons of all the rain jackets. The range and prices were competitive. I would return.

17 de septiembre de 2025
Opinión espontánea
Logotipo de Millets - Keswick

Respuesta de Millets - Keswick

Hi,

Thanks for taking the time to leave us your review. We appreciate it.

If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.

Kind regards,
Millets Customer Care Team

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