Millets - Newquay Opiniones 

772
TrustScore: 5 sobre 5

4,9

12-14 Bank Street, TR7 1JF Newquay, GB


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Consulta las opiniones de los clientes

Valorada con 4 estrellas sobre 5

Purchased a Gazebo for an outdoor event and was concerned that it was not going to arrive at the store in time. Nick at the Newquay store was very helpful and promised to ring me as soon as it arrived... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

We have been visiting Newquay Millets regularly over the last few weeks to finalise a purchase of walking boots. All staff have been professional, courteous & informative. Today we made our purcha... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

I bought a mid layer, light fleece, with quarter zip, and a hooded, full zip fleece jacket. Millet's own brand OEX, and very nice fit, in bright colours. Come on Millets! Enough of the boring black c... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Grace/Stacey engaged with my family really well and was genuinely interested in talking to us. She dealt with the transaction in a very professional manner and was responsive to all our requirem... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda de ropa y equipos para actividades al aire libre
  2. Tienda de ropa deportiva
  3. Tienda de bolsos y equipaje
  4. Tienda de artículos de campamento

Sobre Millets - Newquay

Escrito por la empresa

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.

Contact us via Customer Care

Información de contacto

  • 12-14 Bank Street, TR7 1JF, Newquay, Reino Unido

  • 01637 808971

4,9

Excelente

TrustScore: 5 sobre 5

772 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Invita a los clientes a opinar

Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.

En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.

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4,9

Todas las opiniones

(772)

5729 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

James

James, who served me, was kind, helpful and really good with advice on buying a wetsuit a couple of weeks ago. It made the whole experience of deciding so much better and I would definitely be happy to shop there again. Thank you James! ✨🌀✨

10 de mayo de 2025
Opinión espontánea
Logotipo de Millets - Newquay

Respuesta de Millets - Newquay

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Needed a new rucksack

Needed a new rucksack. Excellent help from shop staff who knew their products.

13 de mayo de 2025
Opinión espontánea
Logotipo de Millets - Newquay

Respuesta de Millets - Newquay

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Having had our online order mislaid by…

Having had our online order mislaid by the courier, and an impending DofE expedition we were left in a situation of no equipment and payment for a large order twice until refunded. However upon calling our local store we couldn’t have asked for better service. James Davies not only arranged our refund, he took his time to piece together every piece of equipment that we needed, offered great advice, incredibly patient on a busy late afternoon, knowledgeable, and nothing was an inconvenience. Jamie deserves high praise. We certainly will be going direct to store from now on, and have recommended to our group to see James too. Well done, and thank you!

2 de mayo de 2025
Opinión espontánea
Logotipo de Millets - Newquay

Respuesta de Millets - Newquay

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Amazing customer care

This morning I took in a parcel for drop off - I had not printed part of the required label so it wouldn’t scan. Sarah S went above and beyond to solve my problem so I didn’t have to take the parcel home and start again! Thank you so much😊.

30 de abril de 2025
Opinión espontánea
Logotipo de Millets - Newquay

Respuesta de Millets - Newquay

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Brilliant service with my UPS delivery

Brilliant service with my UPS delivery

26 de abril de 2025
Opinión espontánea
Logotipo de Millets - Newquay

Respuesta de Millets - Newquay

Thanks for the 5*

It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.

Kind regards,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Millets Newquay

Can’t fault the service at Newquay Millets. Served by Holly who has ordered online for home delivery twice now when items we needed were out of stock in store. Always a pleased to by from this shop as all staff are so helpful. Even our dog enjoys the shop as he’s guaranteed a treat.

26 de abril de 2025
Opinión espontánea
Logotipo de Millets - Newquay

Respuesta de Millets - Newquay

Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.

Thanks again for your review,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Brilliant staff and service

Brilliant staff and service

21 de abril de 2025
Opinión espontánea
Logotipo de Millets - Newquay

Respuesta de Millets - Newquay

Thanks for the 5*

It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.

Kind regards,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

What an impressive service Millets Newquay

What an impressive service. Sarah who worked there was so passionate and had so much patience with me. I was buying walking shoes and she let me try on different shoes and guided me through the whole process.

8 de abril de 2025
Opinión espontánea
Logotipo de Millets - Newquay

Respuesta de Millets - Newquay

Hello,

Thank you for clicking on 5 stars, your feedback genuinely matters to us.

I hope your next shopping trip is just as good.

All the best,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Looking for walking shoes for my…

Looking for walking shoes for my oversize feet and so glad I ended up in millets in Newquay. Amazing service, knowledge and advice and an amazing price so I purchased two pairs of extremely comfortable Merrell shoes. Love them and already had several hours in them. Thank you SJ.

4 de abril de 2025
Opinión espontánea
Logotipo de Millets - Newquay

Respuesta de Millets - Newquay

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

So glad I popped into Millets to look…

So glad I popped into Millets to look at walking boots. Kayleigh was very knowledgeable and gave great advice about the different levels of boots. Happy with my Scarpa boots. Thank you Kayleigh.

31 de marzo de 2025
Opinión espontánea
Logotipo de Millets - Newquay

Respuesta de Millets - Newquay

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Very good instore experience in the…

Very good instore experience in the Newquay shop yesterday. The shop assistant Sarah R was so helpful and facilitated both my mother and I buying a jacket. Great service, great shop!! Thank you. 😁

9 de marzo de 2025
Opinión espontánea
Logotipo de Millets - Newquay

Respuesta de Millets - Newquay

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Me and my partner was out in Newquay…

Me and my partner was out in Newquay looking for some hiking boots which we visited many shops, we pop into this one store millets & we had a look around and found the perfect walking boots we was after, the guy working there who’s name is James, was absolutely lovely, he bought us 2 different sizes as me and my partner had to size down 1 but James was amazing at serving us today 8th march 2025, and was even making general conversation with us which we felt so comfortable and at home at the shop with James, he was super amazing, excellent communication skills, & went above and beyond, I do wish more people like James existed in more shops!

8 de marzo de 2025
Opinión espontánea
Logotipo de Millets - Newquay

Respuesta de Millets - Newquay

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Absolutely amazing service

Absolutely amazing service from James and SJ today.

Just popped in looking for a bum bag but found two amazing ski jackets thanks to them both and one was in the sale!

They were both super helpful and so knowledgeable about the products.......it was great to meet them and get such lovely outfits that fit perfectly.

7 de marzo de 2025
Opinión espontánea
Logotipo de Millets - Newquay

Respuesta de Millets - Newquay

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

The sales assistant James was extremely…

The sales assistant James was extremely helpful and gave good advice without being pushy

7 de marzo de 2025
Opinión espontánea
Logotipo de Millets - Newquay

Respuesta de Millets - Newquay

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Great service

Holly was so helpful with trying to buy extra wide walking boots. She brought so many different boots to try.

16 de febrero de 2025
Opinión espontánea
Logotipo de Millets - Newquay

Respuesta de Millets - Newquay

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Got some advice re bootlaces

Got some advice re bootlaces. Also purchased some Bridgedale socks and advised buy 1pr 2nd half price. Win win! More advice on a pair of Brasher boots. Sarah R and Holly are always knowledgeable about any products I have bought and asked advice on. Many thanks

10 de febrero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent Customer Service

We were served by Holly today. We were looking for hiking boots/shoes for the family. Holly was very helpful, cheerful professional and went above and beyond. Her customer service was second to none and surpress our expectations. An asset to the company.

25 de enero de 2025
Opinión espontánea

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