Millets - Newquay Opiniones 

772
TrustScore: 5 sobre 5

4,9

12-14 Bank Street, TR7 1JF Newquay, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Went in looking for new walking shoes. They didn't have my size but the gentleman showed me alternative options and offered advice He was very helpful and really chatty. He used to be in the army bu... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

Purchased a Gazebo for an outdoor event and was concerned that it was not going to arrive at the store in time. Nick at the Newquay store was very helpful and promised to ring me as soon as it arrived... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

We have been visiting Newquay Millets regularly over the last few weeks to finalise a purchase of walking boots. All staff have been professional, courteous & informative. Today we made our purcha... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

I bought a mid layer, light fleece, with quarter zip, and a hooded, full zip fleece jacket. Millet's own brand OEX, and very nice fit, in bright colours. Come on Millets! Enough of the boring black c... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda de ropa y equipos para actividades al aire libre
  2. Tienda de ropa deportiva
  3. Tienda de bolsos y equipaje
  4. Tienda de artículos de campamento

Sobre Millets - Newquay

Escrito por la empresa

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.

Contact us via Customer Care

Información de contacto

  • 12-14 Bank Street, TR7 1JF, Newquay, Reino Unido

  • 01637 808971

4,9

Excelente

TrustScore: 5 sobre 5

772 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Invita a los clientes a opinar

Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.

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4,9

Todas las opiniones

(772)

5752 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Very helpful friendly staff

The staff were all so lovely and helpful with my millions of questions, thank you so much

27 de noviembre de 2024
Opinión espontánea
Logotipo de Millets - Newquay

Respuesta de Millets - Newquay

We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.

Thanks for shopping with us and we hope to see you again soon.

Kind Regards
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

5* Millets Newquay

I was served by who I now know to be Sarah S. Sarah went above & beyond today to help me, therefore I HAD to leave this 5* review here today as I am incredibly grateful for all she has done for me. I am one very happy customer. Thank you Sarah S! And Merry Christmas to you all :)

26 de noviembre de 2024
Opinión espontánea
Logotipo de Millets - Newquay

Respuesta de Millets - Newquay

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Excellent store

We went to millets newquay to buy boots for my son’s d of e . Kayleigh was really helpful and we will be back to buy some other clothing

16 de noviembre de 2024
Opinión espontánea
Logotipo de Millets - Newquay

Respuesta de Millets - Newquay

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

I wanted to buy my 88 year old dad some…

I wanted to buy my 88 year old dad some walking sandals. I’d seen the Black Friday offer online but was in Newquay so decided to see if they had them in store, I needed them in 2 days for my dad’s birthday! No luck but Kayleigh the sales assistant went out of her way to ring the Bodmin store to see if they were in stock . Thankyou for all your help, you saved the day!

18 de noviembre de 2024
Opinión espontánea
Logotipo de Millets - Newquay

Respuesta de Millets - Newquay

Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.

Thanks again for your review,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Nice staff very polite and know what…

Nice staff very polite and know what she’s talking about very knowledgeable

14 de noviembre de 2024
Opinión espontánea
Logotipo de Millets - Newquay

Respuesta de Millets - Newquay

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Super helpful and knowledgeable staff

Super helpful and knowledgeable staff, excellent value. James & Kayleigh helped us a great deal

9 de noviembre de 2024
Opinión espontánea
Logotipo de Millets - Newquay

Respuesta de Millets - Newquay

Hello,

Many thanks for rating us so highly.

We hope that you find our choice of products and service great value.

Thanks again for the 5 stars,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

The staff were very helpful

The staff were very helpful. They told us that we could buy what we wanted even though it was out of stock and they would deliver it free of charge to our house. The delivery was prompt and issue free.

28 de octubre de 2024
Logotipo de Millets - Newquay

Respuesta de Millets - Newquay

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Great Service from Nick

We were served by Nick while on holiday last week when my husband left his stick in the services on the way there. He went above and beyond to find an appropriate stick for him. Very pleased with the service, he's a credit to the store. Thank you again.

27 de octubre de 2024
Opinión espontánea
Logotipo de Millets - Newquay

Respuesta de Millets - Newquay

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Fantastic help from Sarah today when…

Fantastic help from Sarah today when buying some new hiking boots. Excellent service. Thank you :)

29 de octubre de 2024
Opinión espontánea
Logotipo de Millets - Newquay

Respuesta de Millets - Newquay

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Great shopping Experience

Called into the Newquay store and Sarah S served us , so very helpful. Great to have a decent shop experience

10 de octubre de 2024
Opinión espontánea
Logotipo de Millets - Newquay

Respuesta de Millets - Newquay

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Excellent customer service provided by…

Excellent customer service provided by Nick & his colleague. Couldn’t have been any more helpful if they tried. 5 stars!

24 de octubre de 2024
Opinión espontánea
Logotipo de Millets - Newquay

Respuesta de Millets - Newquay

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Millets Customer Care Team

Valorada con 4 estrellas sobre 5

I bought a mid layer

I bought a mid layer, light fleece, with quarter zip, and a hooded, full zip fleece jacket. Millet's own brand OEX, and very nice fit, in bright colours.
Come on Millets! Enough of the boring black colours in menswear, let's have more bright colours for men, in clothes, and shoes.

18 de octubre de 2024
Opinión espontánea
Logotipo de Millets - Newquay

Respuesta de Millets - Newquay

Hi,

Thanks for taking the time to leave us your review. We appreciate it.

If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.

Kind regards,
Millets Customer Care Team

Valorada con 4 estrellas sobre 5

I was pleased to find Holly at Millets…

I was pleased to find Holly at Millets a week ago. I needed some new joggers and she was very patient and helpful. I am very happy with my shoes and didn’t have any wearing in issues. You have a wonderful person in Holly. She is a Gem.

9 de octubre de 2024
Opinión espontánea
Logotipo de Millets - Newquay

Respuesta de Millets - Newquay

Hi,

Thanks for your feedback.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Exceptional service from Holly

Exceptional service from Holly. She really listened, was extremely knowledgeable and was very patient in helping me choose the right walking boots for me. I am so pleased with my purchases and wish more shops had customer service like this.

11 de octubre de 2024
Opinión espontánea
Logotipo de Millets - Newquay

Respuesta de Millets - Newquay

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Good and friendly service

I was very well looked after by Kayleigh when choosing a new pair of boots, and walking trousers. She was very helpful and knowlegeable.

5 de octubre de 2024
Opinión espontánea
Logotipo de Millets - Newquay

Respuesta de Millets - Newquay

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Newquay Store

Newquay Store.
My husband was assisted by Sarah R who was very helpful & professional - will definitely use this store again

9 de octubre de 2024
Opinión espontánea
Logotipo de Millets - Newquay

Respuesta de Millets - Newquay

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Purchased an inflatable tent in Newquay…

Purchased an inflatable tent in Newquay branch.
This did not arrive and did have to go on holiday without it. No explanation from Millets head office or customer care which was diabolical.
Staff at Newquay branch were fantastic. Very pleasant and helpful, especially manager Sarah S who went to exceptional lengths to resolve situation. I am a regular customer of Newquay branch and will continue to be. Now wary of purchasing any large items due to supply issues. Ordered product on September 7th. Not available to collect until October 2nd.

7 de septiembre de 2024
Opinión espontánea
Logotipo de Millets - Newquay

Respuesta de Millets - Newquay

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Super service

We bought two Berghaus Maitland jackets, replacing two older styles bought 17 years ago. Worn once in heavy rain and wind of Cornwall’s coastline, we were both soaked. Thinking we had not correctly worn them, we contacted Berghaus. After explaining our experience, they recommended we return them to Millets. Sarah S treated us to an unequivocal and totally professional response. She checked the jackets after we explained our situation, whereupon she immediately refunded our costs and apologised for our trouble. Well done Sarah and Millets for a super service. We will be back. Thank you.

30 de septiembre de 2024
Opinión espontánea
Logotipo de Millets - Newquay

Respuesta de Millets - Newquay

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Sarah was friendly

Sarah was friendly , knowledgeable and very very helpful

27 de septiembre de 2024
Opinión espontánea
Logotipo de Millets - Newquay

Respuesta de Millets - Newquay

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

New hiking boots

Visited the store to get some new hiking boots. Was helped by James, he was very knowledgeable about the brands and styles and helped me narrow down my requirements, then patiently got me about 6 pairs of boots to try on. Great experience, and found the perfect pair, thank you!

18 de septiembre de 2024
Opinión espontánea
Logotipo de Millets - Newquay

Respuesta de Millets - Newquay

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Millets Customer Care Team

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