Millets - Penzance Opiniones 

504
TrustScore: 5 sobre 5

4,9

1-2 Market Jew Street, TR18 2HN Penzance, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Great service from Matt yesterday choosing my new Merrell walking shoes. Tried a few possibles on with Matt’s advice and guidance and settled on the best pair for the job. Would have been two pairs bu... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Well Douglas in the shop was really very good When I got home I received an email to say order number 360675325 had been cancelled even though when I just went on line again it still said that there... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Very helpful staff team member Dave got on his hands and knees to search through all the boxes of children’s rainwear to find just the size and colour that our five year old granddaughter needed. Full... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

We were advised ably and gently by Katy, who was attentive, knowledgeable but not overbearing. She helped turn what could have been a stressful event into an extremely pleasant one. As did Jade who as... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda de ropa y equipos para actividades al aire libre
  2. Tienda de ropa deportiva
  3. Tienda de bolsos y equipaje
  4. Tienda de artículos de campamento

Sobre Millets - Penzance

Escrito por la empresa

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.

Contact us via Customer Care

Información de contacto

  • 1-2 Market Jew Street, TR18 2HN, Penzance, Reino Unido

  • 01736 800173

4,9

Excelente

TrustScore: 5 sobre 5

504 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(504)

5780 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Great staff

I was served by William and I can't praise him enough. He's everything you could want in a customer service facing role such as this. Patient, courteous, friendly and efficient.

10 de febrero de 2024
Opinión espontánea
Logotipo de Millets - Penzance

Respuesta de Millets - Penzance

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Purchase of Walking Boots

Purchase of Walking Boots. Served by Leanne and Katy at the Penzance store.
Very chatty and friendly. A lovely shop which I dearly hope will remain in the high street. Thank you girls. Sheena Saddington.

11 de febrero de 2024
Opinión espontánea
Logotipo de Millets - Penzance

Respuesta de Millets - Penzance

We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.

Thanks for shopping with us and we hope to see you again soon.

Kind Regards
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

A very nice shopping experience

A very nice shopping experience! William was friendly, helpful and efficient. We will certainly be going back to buy a few more wonderfully costed items.

6 de febrero de 2024
Opinión espontánea
Logotipo de Millets - Penzance

Respuesta de Millets - Penzance

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Many thanks to Gina who went out of her…

Many thanks to Gina who went out of her way to sort out my footwear needs in a helpful and cheerful manner.

2 de febrero de 2024
Opinión espontánea
Logotipo de Millets - Penzance

Respuesta de Millets - Penzance

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.

Kind regards,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Millets penzance

Jade, Will and Leanne were the best shop assistants I’ve encountered. They went out of their way to make sure that what I was considering actually suited my purposes. Nothing was too much trouble or took too much time. I was happy with my purchases. Definitely recommend for amazing customer service.

27 de enero de 2024
Opinión espontánea
Logotipo de Millets - Penzance

Respuesta de Millets - Penzance

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Helpful advice from both Jade & Doug

Helpful advice from both Jade & Doug.

The waterproof coat o bought is just what I needed. And it was in the

30 de diciembre de 2023
Opinión espontánea
Logotipo de Millets - Penzance

Respuesta de Millets - Penzance

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Very good service on the last 2 visits

18 de enero de 2024
Opinión espontánea
Logotipo de Millets - Penzance

Respuesta de Millets - Penzance

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Breezed into store on a wet Sunday

Breezed into store on a wet Sunday, looking for just the right Rucksack. Doug showed me the well stocked display and encouraged me to take my time and make a choice. A great Value OEX Vallo wa my choice. My after thought was walking trousers. Doug made the spacious changing room available and a few minutes later I was the happy owner of well priced Brasher trousers. :-)

21 de enero de 2024
Opinión espontánea
Logotipo de Millets - Penzance

Respuesta de Millets - Penzance

Hello,

Many thanks for rating us so highly.

We hope that you find our choice of products and service great value.

Thanks again for the 5 stars,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Zach & Doug are an awesome.

Zach & Doug are a credit to the company. Big friendly & professional hello when arriving. Knowledgable and informative help while in the shop with a happy and relaxed attitude which made me feel comfortable with parting with my hard earned money. Will be back!

3 de enero de 2024
Opinión espontánea
Logotipo de Millets - Penzance

Respuesta de Millets - Penzance

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Visited millets in Penzance…

Visited millets in Penzance Knowledgeable staff ,nothing was to much trouble to check out for me,with a very friendly attitude ,highly recommended this shop

31 de diciembre de 2023
Logotipo de Millets - Penzance

Respuesta de Millets - Penzance

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Great service from Leanne and great…

Great service from Leanne and great price for new boots

28 de diciembre de 2023
Opinión espontánea
Logotipo de Millets - Penzance

Respuesta de Millets - Penzance

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Excellent service here from Jade who…

Excellent service here from Jade who gave great advice when purchasing boots.
A very cheerful and most helpful young lady who show great patience with a lovely friendly manner

22 de diciembre de 2023
Opinión espontánea
Logotipo de Millets - Penzance

Respuesta de Millets - Penzance

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

My second experience of purchasing…

My second experience of purchasing recently in Millets Penzance and each time served by Jade who is such a friendly and helpful young woman. She gave advice and in depth information on various products I needed to buy and showed great patience . A great customer service manner

22 de diciembre de 2023
Opinión espontánea
Logotipo de Millets - Penzance

Respuesta de Millets - Penzance

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Super helpful staff

Super helpful staff - great advice and not at all pushy - spot on!!

21 de diciembre de 2023
Opinión espontánea
Logotipo de Millets - Penzance

Respuesta de Millets - Penzance

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Thanks Doug and Jade!

Arrived at 3.45pm on Sunday - millets shuts at 4pm! Jade and Doug were super helpful and stayed late so we could find the right boots for my son. Job done by 4.15pm - phew!

17 de diciembre de 2023
Opinión espontánea
Logotipo de Millets - Penzance

Respuesta de Millets - Penzance

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.

Kind regards,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

What excellent service

What excellent service! I needed a pair of gloves today, and the friendly service and excellent knowledge of the lady in there was so refreshing. Being a disabled Veteran, the service I received was second to none. She fulfilled my request and offered the best treatment. Thank you Millets Penzance.

1 de diciembre de 2023
Opinión espontánea
Logotipo de Millets - Penzance

Respuesta de Millets - Penzance

We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.

Thanks for shopping with us and we hope to see you again soon.

Kind Regards
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

I returned a pair of walking shoes

I returned a pair of walking shoes, as they weren't waterproof after wearing them for three months on the SW coast path in dry conditions.
It just took grass that had been soaked in dew, to realise I was getting wet feet!
I was served in the PZ store by Leanne, who was very helpful and found an exact replacement pair of walking shoes.
Not only that, she recommended a reproofing kit for my walking shoes and even suggested one that didn't give off a strong smell when applied.
It's nice to know that when you need advice on a particular product, there is an assistant who can help you.

22 de noviembre de 2023
Opinión espontánea
Logotipo de Millets - Penzance

Respuesta de Millets - Penzance

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Great all round friendly team and customer experience

Great all round friendly team, I was served by Gina and the Manager, they really went out of their way to help me. Ordered a jacket on line which wasn’t in stock.

Great Customer service I will recommend them.

27 de noviembre de 2023
Opinión espontánea
Logotipo de Millets - Penzance

Respuesta de Millets - Penzance

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Fantastic service

Fantastic service as always in this branch. The product I needed was available at a competitive price and the knowledge about the product, given by multiple members of the team, was really useful. It’s without a doubt the best place in the local area for outdoor gear.

22 de noviembre de 2023
Opinión espontánea
Logotipo de Millets - Penzance

Respuesta de Millets - Penzance

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

incredibly helpful…

William was incredibly helpful knowledgable about the products and patient

4 de noviembre de 2023
Opinión espontánea
Logotipo de Millets - Penzance

Respuesta de Millets - Penzance

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Millets Customer Care Team

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