Mobileshop.com Opiniones 

Ordered a new phone/contract using a link from The Money Saving Expert website the 'get deal' button takes you straight to your basket on the Samsung website, then to complete the order you are diverted to the mobile shop website that work in conjuction with Samsung to take payment and complete credit checks. Confirmation email arrives almost immediately and the money for the upfront cost of the phone is taken....then the problems start! Never recieved email with DPD tracking number and the order status checker tool on Samsung website just says awaiting dispatch. 2 days later ring Samsung to find out what's happening bearing in mind phone was supposed to arrive Next Day for them to say they can't find my order on their system and to give them 24 hours to investigate, ring back next day to be told exactly the same thing. Finally find a number for mobile shop who tell me its all gone through their end and I need to deal with Samsung directly as they are the ones who dispatch the phones. After 2 more phonecalls to Samsung and being told the exact same thing every time I've finally given up and requested to cancel the order (that doesn't even exist on their system apparently) this should be fun!! Will update if I get a positive result but not holding my breath...my advice is don't even bother with Mobileshop/Samsung they're a complete waste of time and nothing gets sorted.

I'm on day 5 of dealing with mobileshop.com and it's quite difficult to work out how bad they are. One thing that I can definitely say they are great at is poor communication. I ordered an S23 Ultra and paid a £239 upfront payment. Apart from a single email thanking me for my order, I've heard nothing. No invoice for the payment, no suggestion that the item was out of stock or delayed for delivery, no confirmation that credit checks are passed, no updates whatsoever. All I have to go on is a track my order link that takes me to an awaiting shipment page. From comments and replies from mobileshop.com below they seem to think that it is not their job to communicate what is going on, but expect the customer to do the digging with Samsung to find out where their phone is. My dealings are with mobileshop.com, my contract is through mobileshop.com and therefore I'd expect mobileshop.com to keep me updated until that phone is delivered. Clearly there are odd occasions where this process runs smoothly, but the vast majority of comments are complaints based around the same communication and delivery problems. I'm surprised Samsung would want to be affiliated to such poor service. I'll update this when I get further information. Hopefully I don't need to review this down to one star. I'm also buying another phone for my partner through a different online mobile shop and the communication and buying process from them is so far on a different planet.

Edited 30th March. Update of situation with mobileshop.com 8 days after order.

After a couple of positive conversations on Monday, I chased up what was going on on Wednesday as I'd again heard nothing. My chat was unfortunately again negative. A week after ordering the phone and a week after parting with £239, mobileshop.com could not give any assurance at all that my order would go through to Samsung let alone when that would be. Apologies from the lad on the phone but that's really not good enough. I pointed out that I didn't want to be in the same position this time next week, and as they couldn't give any indication that things would be better, I cancelled the order. A very disappointing experience with mobileshop.com. I'm now waiting on a refund of the upfront payment and I might edit another update if that proves to be harder work than it should.

I would give it no stars if I could, I ordered a phone on Tuesday 21st March and got an email to say I was getting a credit check, it's Saturday the 25th March now and I still haven't heard a thing, I've run over on my upgrade will now be changed another month for that and tried all there contact details can't get a reply, I've seen some replies from them on this to people complaining, it's automated, the same reply, avoid sham of a company if ud call them that.

I buy phone via Samsung. Co. Uk phone and not recived i ha e email confirmation take money from my bank and not recived phone i call to customer service in philliines and no one help me only what Told is Ok mr Robert Ok mr Robert

I've made an order via the Samsung website. It was declined. I contacted three regarding it being declined and they reapproved it but there is no way to provide the authorisation number to anyone. Please advise!

This is simply shameful for samsung to even dealing with mobileshop. The service is crap the support is non existent and if you are lucky to speak to a human being , they are ill trained , don't have access to information and apart from repeatedly apologising , they can not do anything or give you any advice for sure. The whole thing is appalling and I fail to understand why samsung is even dealing with this. I made a mistake of placing an order with them and they took money from my account straight away, no update on delivery or even the status. I was told that my order could not be found on their system. Totally avoid them and I am going to report them to trading standards because they are false advertising as next day delivery. Support people can not even understand English properly and constantly apologising without offering any solution. Horrible , horrible and horrible

Please do not order phone contract with mobileshop.com. I placed an order on the 16th of March for next day delivery. Still waiting for tracking number and delivery updates. Today is 24th of March. I contacted many times to Samsung and they keep saying contact mobile shop.com but there is no number for their customer service, or any representative.

Absolutely awful, placed an order with them through samsung and was promised next day delivery still not been told whats happening with my order and its been nearly a week. No contact for the company itself and all there customer services divert back to samsung who cant show the progress of the order because it hasnt even been processed yet. Avoid if possible and do not take a sim contract from samsungs website direct because you will be dealing with this company.

Phone pending shipment for days! This is advertised as a next day delivery service (within reason, I can understand if it's a day or two out), however I placed my order on Monday, it's now Friday and since Tuesday it's just been 'awaiting to be shipped'. There is no contact information and I have not received any further communication from the company either apart from when they took my money. Sounds like a scam company. I don't know when I will get my phone I need.

Order Date: Mar 11, 2023
Invoice #: 21575IN40841

You have my phonenumber, call me.
≠=======) ===============

I bought several items from my point credits, and the wireless headset I bought two of is TERRIBLE.

They will not take it back and will not exchange it.

I renewed 4 lines and got 4 new Samsung S23 Ultra phones, dealing with headset issue should be an easy task.

Having ordered my phone via a link from MoneySavingExpert I hadn't even considered it could be a scam. Then I read the reviews on here and got a little concerned, all the comments about the website being just a picture and little to no contact information available are correct so at this point I did think I'd fallen for a scam.
I ordered the phone on Monday 7th, received the relevant emails on the 8th but then nothing further until 11th when I received an email apologising for the delay and stating the phone would be delivered on the 12th.
Sure enough it arrived earlier today and all seems to be spot on although like most phones these days it doesn't come with a charger.
So ultimately, it's not a scam. I got the phone I wanted on a great deal on Vodafone. Communication and delivery was slow but its a genuine deal.

Received my phone very quickly and much earlier than expected! Chuffed with the phone. Got an amazing deal too, probably the best on the market. It does pay to shop around. Most of the negative reviews seem to be people who failed the credit check. No point taking it out on the company they're inly doing their job 🤷🏽‍♂️

Not sure where this company is based as the customer support is in the Philippines.
Website is misleading, as it advertised next day delivery, but this is not the case.
I have chased my order after being told three days ago i had passed credit checks, was told the delivery would be on the 11th of March. The customer service rep asked for this to be a little quicker and I have just received an email moving the delivery two days later than originally offered.
Not sure if I am feeling the love for this company if I am honest.... I will update later if anything else happens!
AN UPDATE,
spoke to the UK help desk or "Contracts" as they said they where called, quite helpfull, but still could not garantee the delivery date of the phone!. Stating "we dont look after the stock".
I will leave the two star rewiew but i have a feeling that it migth come down to one with an recomendation of dont use this company.....

AVOID AVOID AVOID
PURE scams be careful..

Placed an order on the Wednesday and the phone arrived on the following Monday for O2 Samsung S23, being honest I thought I'd made a massive mistake ordering from here upon reading the reviews but in my experience this wasn't the case,can't fault the service and product provided, really happy with it in all, would recommend highly

I am already quering this company. They took my money quickly. Their contract is written poorly and no 24 hour delivery as promised and no sms to confirm delivery...

Still no phone got email done checks still no phone must be a scam

Ordered Thursday 8pm, received Saturday 10am, excellent service.
Was a bit worried after reading reviews after my order but I can't fault the service in any way.

Avoid this company.
Scam!!!
They cancelled my order without any background check for my monthly contract and now I'm struggling to get the money i paid upfront.
So not buy anything from them!
After getting their email saying Three Network rejected my application I called Three and they didn't get nothing under my name and i completed a new contract with them without any issues.
Mobileshop is a Scam!!!

declined for a deal with them on an s23 - despite having a 999 credit score - never been turned for finance ever before and their website doesnt work either - avoid