Moove UK Opiniones 187

Avoid this company at all costs. Once you’ve collected the car, customer support becomes extremely unhelpful. When dealing with PCNs and related issues, they come across as robotic and unwilling to assist. It feels like they have little interest in resolving customer concerns or providing proper service. They gave me a car that smells inside. Once they sell you the car and take your money, journey is awful everything is operated remotely

Best price I could find, also for a great car (Tesla model 3) and not just some cheap little box.
Once I had a phone number to call if I needed something, the communication was quick and over all perfect. I have to say that Jordan was great and friendly, explained everything I asked.
The collection of the car was also great, it was in a car park they’re renting. A colleague came, explained how to do the vehicle check, and that was it, I drove off. They’ve provided all the car documentation via email, so I had no trouble at all with registering the car anywhere.

Can’t recommend enough.

Rent to buy pco cars have no protections for drivers.Avoid them and use regulated services!
Contract details
1. Type of Contract – Unregulated Hire Purchase
Meaning
This is not regulated by the UK Consumer Credit Act.
Because it is unregulated, you have less legal protection than normal finance agreements.
Important consequence
The company has more control over termination and repossession.
Court protection is weaker compared to regulated finance.
2. Ownership of the Car
Term
The car belongs to Moove during the whole contract.
You are only hiring the vehicle.
To own the car
You must:
Pay all weekly payments
Complete the full term
Pay the £1 purchase fee
Only then the ownership transfers to you.

Vehicle cash price: about £34,167
Total price including VAT and services: about £68,000 plus over the contract
This includes:
Insurance
MOT
Licensing
Management fee
Breakdown cover
Telematics
Private hire licensing
So the weekly payments include many bundled services.
Payments must be made every week regardless of circumstances.
Important:
Even if you cannot drive
Even if business is slow
Even if you are sick
You must still pay.

5. Mileage Limits

The contract allows:
40,000 miles per year
3,333 miles per month
If you exceed this:
Excess charge = £0.10 per mile
Insurance is provided through Moove.
Your contract includes:
Weekly insurance charge
Moove arranges the insurance policy
However:
Important detail:
The insurance protects the vehicle value, not necessarily your payments.
Meaning:
If the car is written off, the insurer pays Moove, not you.

You must:
Report accidents immediately
Follow insurance procedures
Use approved repairers
Failure may result in:
Breach of contract
Liability for damages

Termination by Moove
Moove can terminate the agreement if:
You miss payments
Insurance is invalid
Driving licence problems
You breach the contract
Vehicle is written off
When terminated:
You lose the vehicle
Payments already made are not refunded.

Termination by You
You may terminate the contract early.
However:
You must:
Return the car
Pay outstanding charges
And you do not get ownership.

Consequences if the Vehicle is Written Off
This is the most important clause.
If the car is written off:
Insurance pays Moove
The contract ends
You do not receive the insurance money
You do not own the car
Your previous payments are not refunded
This is why it feels unfair — because you paid thousands but the ownership never transferred.

Return of the Vehicle
If the contract ends you must:
Return the vehicle immediately
In reasonable condition
Extra charges may apply for:
Damage
Missing equipment

Indemnity Clause
You agree to protect Moove from losses caused by:
Your driving
Your negligence
Your breach of the contract
Meaning they can recover costs from you.

Assignment Clause
Moove can:
Transfer the contract
Sell the debt to another company
Without your permission.

No Partnership Clause
This clause says:
Moove is not responsible for the manufacturer
Tesla is not responsible for the agreement

Representation and Warranties
You confirm:
All information you gave is correct
You understood the agreement before signing
This protects Moove legally.

Legal Jurisdiction
The agreement is governed by:
UK law
Disputes would be handled in UK courts.

Because the contract is:
“Unregulated Hire Purchase”
The protections that normally allow drivers to:
get equity
get refund
or stop paying after 50%
do not apply.
This is the loophole many PCO rent-to-buy companies use.

Why Drivers Often Complain About This
Drivers say:
They pay £60k+
Accident happens
Car written off
Insurance pays company
Driver loses everything.

*All future payments (discounted for early receipt) clause

The Simple Explanation:
If you break the contract and Moove takes the car back, they will demand that you pay them all the money you would have paid over the next 5 years (the remaining £300 weekly payments).

However, because they are asking for that money today instead of waiting 5 years, they give you a small discount (because they can invest that money now). Legally, this is called accelerated damages or a liquidated damages clause.

Hopefully that will help and give clear guidance. Most of the drivers don’t read small details and sign long contracts that only benefits The company

You can compare these companies to payday lenders where you keep paying money and own nothing if things go wrong.

Drivers should ask worker unions to make a legal framework to end these unregulated practices and drivers should be treated fairly As I can see almost every driver is treated unfairly by uber bolt and these rent to buy companies!

I had been a customer of Moove Ltd for around 18 months, but unfortunately my experience has led me to stop using their service.

In my experience, the company’s handling of penalty notices and related charges has been very frustrating and unclear. For example, they charge a £10 administration fee to transfer penalty notices to drivers. However, after about a week, I have received notifications stating that the transfer was rejected by TfL or another authority. Following this, I was asked to pay the full penalty without being provided with the original PCN or any supporting evidence.

In the past, I paid several fines without questioning them, but a recent situation raised serious concerns. I was asked to pay a £240 TfL penalty for allegedly driving in the wrong direction, which I am willing to accept if valid. However, I requested proper documentation or an official receipt from TfL, and instead I was sent something that did not appear to be the original receipt. I am still waiting for a clear response and valid proof.

Overall, I found the process lacking in transparency, and customer support to be unhelpful and, at times, rude. Based on my experience, I would advise others to carefully review the terms and ensure full clarity before choosing to hire a vehicle from this company.

My experience was very good because of the gentle man that handled my onboarding
Jordan he was absolutely phenomenal with his communication skills and problem solving

I’m new to Moove and I have found them extremely helpful. I would like to say special thanks to Mr Jordan Warmate who has always provided support from the start.

The fact they still charge admin fee even when the parking ticket appeal gets approved where as other companies like hertz and splend will reimburse you. They charge £15 per ticket in one month I had 6 given to me because the powerleague I went to had a faulty camera which they acknowledged.

Also very useless staff multiple times after my car accident I requested for a call back notification to when they have received payment from 3rd party so I can get my new car which they never did.

Only good thing about them is they do no deposit upfront but I will still recommend other rent to buy companies.

Took a Tesla model 3 box standard, not really had any issues with the car after returning the car the guy I returned to first thing he said was the tyres are bold (they weren’t) I know the legal limit, they were road legal. 5 months later they sent me a bill, with bogus late fee charges over a grand for 3 tyres, 2 tyre pressure, labour charge £26 cleaning charge £95 late fees £40, £30 of which was charged to me after id returned the car! Like all rental companies this is no different, bunch of cowboys, looking to squeeze every single penny they can! Pathetic thieves!

Jordan Warmate
Sales and Onboarding Executive Was excellent over the all journey. He did great job and i am so happy

What made me really happy about moove is that when I went to choose my tesla the team was very nice and very patient with me I got to get an idea of how the prices work and I took my time to choose what was best for me really happy with my tesla and happy with the reasonable cheap weekly payments thank you moove great experience I hope many more phv drivers can find you and get a good deal aswell best pco car rent to buy company

Today i had a email from moove to say they booked an appointment for PHV renewal to attend on certain day and certain place without my knowledge or moove knowing my availability on that date but i actually have an appointment on that date so called moove say i have an appointment on that date and if you could please change it and they won't do it without charging me or sending them proof of my appointment even dow the renewal is appointments is over 14 days away from today and they won't get charge from PHV the charge is for their admin fees (paying them.just to change appointment date which i never aggred to), i called them few time to discuss and they were very rude, aggressive and unprofessional, my concern is why do i have to send a proof of my appointment as i never agreed to the date and i was never asked if i was available, they way they treat their customers its like they own their custmer and customers are their slave and customer has to do everything as exactly as moove says, i had many other issues with them before and it was similar experience i cannot belive how they treat, dictate their customers like they own us,
Please avoid this company who dont want extra hassle and be disrespected in life.

I had a great experience with Moove during the seven months I used their service. While I couldn’t return the car before six months due to the contract terms—something I only wanted to do because I purchased a new car—my overall experience was very positive. The team was responsive to my questions and queries, and the service provided was reliable. I would gladly recommend Moove based on my experience.

I had a great experience working with MOOVE. Their customer service was prompt, friendly, and very professional from start to finish.

I especially appreciated how ZAID MOGHAL took the time to explain the process and made sure everything was tailored to my needs.

I would definitely recommend them to anyone looking for a PCO car.one of the best company in London Keep up the great work!

Easy to upload documents.
Great service.
Very easy and straight forward process to getting the car.

Great experience. Everything went so smooth and quick. Jordon is a really helpful guy, Always given great service.

Moove seems okay at the start — I drove for nearly 3 years, never missed payments, and never even took a holiday break. I paid over £40,000 toward a 4.5-year contract.

But when I became seriously ill and asked for a short payment pause, they didn’t care. I emailed them formally, explained my condition — they still took my car. That decision left me without any income, while I was trying to recover and look after my young family during one of the hardest times of my life.

What hurt most: I was near the end of my contract. Moove clearly saw an opportunity — they took the car and handed it to another Uber driver on a new 5-year contract to make more profit. They don’t care about your loyalty or your situation — they just move on to the next driver.

I never even used any of my holiday breaks the entire time I was with them. Trust me — don’t make the mistake I did.

But Alhamdulillah — I believe everything happens for a reason.

“But perhaps you hate a thing and it is good for you.”
— Surah Al-Baqarah, Ayah 216

When one door closes, Allah opens another. Just be warned: don’t put your trust in Moove.

I was in contact with Moove before I got my PCO licence and they where very helpful and very professional,once I got my licence I spoke to Zaid , who couldn't be more helpful, I collected my car the same day as I signed for Uber , no deposit and cheap payments , would recommend to any PCO driver

I heard about Moove long time ago and this time searched their website and as their name indicates they move things (the process of application very quickly. Esp Zaid was very helpful. Thank you very much. *****

Thieves with license

Don’t trust this company they are misleading Muslims by sharia contract.!
Absolutely scam.
I been with them for 2 years contract canceled now it’s 2 months I am waiting for final bill don’t know what they are waiting to add or maybe asking mr musk to check the car .!
Hiding mileage charge .!
Nothing is included they don’t give you reference for you insurance after you give the car back .!
You have to find the garage to MOT the car .!
You have to take it for service.!
The only thing they book is PCO .!
You get 109 miles a day anything more than you have to pay as cab driver it’s never enough don’t be a slave for their company .!
They take money from your account without any reason.!
Be ware of signing contracts ask a scholar before falling to their sharia trap .!