We engaged More Media to develop a…Website Not Delivered as Agreed – Payment Taken, No Response
We engaged More Media (Reuben) to develop a website for our new business, based on a proposal that positioned the outcome as a premium, conversion-focused website aligned to a high-end brand.
Payment was made upfront on this basis.
After several weeks, what was delivered was a basic, template-based site with limited pages and functionality, which did not reflect the agreed scope or expected standard. The website was also made live without our review or sign-off, which was not authorised.
We raised these concerns formally and provided detailed feedback, but unfortunately have received no response to date, despite multiple follow-ups.
As a result, the website is not usable for our business, and we have had to engage another provider, causing further delays and cost at a critical stage of launching our company.
We have requested a refund, which remains unresolved.
This has been a very disappointing experience, particularly as a new business placing trust in a service provider to deliver something fundamental.