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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Just terrible - if you buy a used car with warranty assist, motor angel or motor easy - it’s all part of the same scam - not interested in paying out if you need them. AVOID

Valorada con 4 estrellas sobre 5

From my experience of dealing with many call centres - MOT Angel / Motor Easy have by far the best trained, capable and positive people I have spoken with. They understood my problem, acted upon it qu... Ver más

Valorada con 1 estrellas sobre 5

Shocking company didn't stick within time frames. Steering rack went so no power steering which in policy booklet says covered for.. then they say after 4 days when suppose be 48 hours. They won't pay... Ver más

Valorada con 1 estrellas sobre 5

I had a Diagnostic Test but despite trying to contact electronically through my account and asking for a call back 3 times, no response has been received. Today I telephoned and even the 2 options di... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de reparación de automóviles

Sobre Motor Angel

Escrito por la empresa

NEW BUSINESS FOR APPROVED WORKSHOPS 

10,000 workshops have passed our vetting process and now use our digital platform to accept new business and profitably manage all aspects of these jobs:

  • Bookings
  • Quotes
  • Jobsheets
  • Invoices
  • Customer CRM 
  • Digital service history

TRADING PLATFORM FOR AUTOMOTIVE FLEETS

Leading fleets use Motor Angel to book their drivers and customers into approved workshops for:

  • Servicing
  • MOT tests
  • Diangosis
  • Repairs

Motor Angel gives fleets total transparency on the costs and work details of all repairs and maintenance tasks as they happen in real time. Plus Motor Angel supports the digital solution with a UK call centre of engineers and customer service professionsals. 

Motor Angel provides indepth analytics and feedback from drivers and expert engineers who monitor the workshops on the work quality, profitabilty and efficency. 

 


Información de contacto

1,9

Malo

TrustScore: 2 sobre 5

159 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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1,9

Todas las opiniones

(159)

4 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

My corsa broke down on 09/01/2018

The ECU on my corsa has water ingress which is not covered by the warranty however due to the fact I have waited a long time for my car to be repaired a lovely lady called Lauren who has been dealing with my case and has always been polite, understanding and courteous has arranged for a brand new expensive ECU to be fitted to my car at no extra cost to myself so I have given 5 stars for that. I hope to see my corsa very soon now.
Thank you Lauren

11 de febrero de 2018
Opinión espontánea
Valorada con 5 estrellas sobre 5

Exceptional!

Excellent really fantastic service, super happy! They went the extra mile to be helpful and sort out the problem. Would recommend in a heartbeat to anyone.

1 de febrero de 2018
Opinión espontánea
Valorada con 3 estrellas sobre 5

It took 7 days to book my car in after …

It took 7 days to book my car in after I was told it would take 4, I had email confirmation of the date and then two days later I had another email with a changed booking date, no verbal confirmation. Booked into a non specialist garage. One fault was found, an electrical fault. I was told this part wasn't covered even though I have gold cover where electric are covered. So now the car is stuck in a non specialist garage not of my choice, not working and with no second opinion.

This issue has now been resolved so I have upgraded the rating to 3 stars.

7 de noviembre de 2017
Opinión espontánea
Valorada con 1 estrellas sobre 5

Rubbish! Shocking service.

Turned out to be useless in the end, a complete waste of money, parts that were apparently covered under warranty weren't..so a car bought and after 3 months un-useable, with a £5k repair bill I cant afford.

To be specific, the mechatronic began to fail. Then, the small washer connecting the driveshafts bolts went through the gearbox casing...so I'm left with a goosed auto with a hole in the gearbox.

The clutch was changed not long before I bought it, and they kept having me ring that company, but they aren't anything to do with me!!!

I have all the paperwork from the warranty and from the sale of the car, and the garages diagnosis. A friend who is a solicitor has been through everything and agrees they didn't cover the items as promised, so I will go down this route now. Shocking.

Motor angel - waste of money, typical warranty company that at the sniff of an expensive claim, they teflon shoulder to the next person and run a mile.

27 de septiembre de 2017
Opinión espontánea
Valorada con 5 estrellas sobre 5

Car Serviced

Excellent service from start to finish from motoreasy
First time using this company.
Very efficient, car collected and delivered back the same day I was also kept well informed by email and phone.
Amazing company made the whole process totally stress free!
I would highly recommend.

23 de agosto de 2017
Opinión espontánea
Valorada con 4 estrellas sobre 5

From my experience of dealing with many …

From my experience of dealing with many call centres - MOT Angel / Motor Easy have by far the best trained, capable and positive people I have spoken with. They understood my problem, acted upon it quickly, no fuss or constant telephone calls, got the fault on my car fixed within two days. really exceptional levels of service.

8 de agosto de 2017
Opinión espontánea
Valorada con 5 estrellas sobre 5

Very helpful so far

Raj was very helpful when he sold me the extended warranty and Dane, the nice South African was very helpful and efficient.

1 de agosto de 2017
Opinión espontánea
Valorada con 4 estrellas sobre 5

Professional service- recommended

Professional service, well organised, quick and hussle free. Adam from customer service I was dealing with over the phone was very friendly and helpful, patient enough to explain full process of repair to me (woman knowing nothing about cars). In general positive feeling with the service and with the company.

30 de junio de 2017
Opinión espontánea
Valorada con 5 estrellas sobre 5

Very professional

Very professional, personal experience! Top notch customer service. Will be recommending to everyone I know!

23 de junio de 2017
Opinión espontánea
Valorada con 5 estrellas sobre 5

Initial contact with Vanessa to arrange …

Initial contact with Vanessa to arrange the warranty. ... excellent.
Contact with Dane Walters regarding health check booking and contact afterwards pursuing documentation. .... excellent service again! !!!!!

16 de junio de 2017
Opinión espontánea
Valorada con 5 estrellas sobre 5

Easy to arrange repairs

Easy to arrange repairs, however, garage I was sent to was impossible to reach via public transport, luckily my step-dad was around to help.

15 de junio de 2017
Opinión espontánea
Valorada con 5 estrellas sobre 5

Dane was extremely personal and …

Dane was extremely personal and supportive during and following our discussion. He had followed up on my query and updated me with a quick turn around. I'm pleasantly surprised with the level of customer service received today as I was anticipating an ongoing battle. Thanks, Dane!

14 de junio de 2017
Opinión espontánea

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