Myer Opiniones 

I purchased a gift for my 5 year olds birthday, they posted a bra instead. When I called to tell them of their error they said they would send me a postage paid envelope to return it but would only offer a refund for my purchase, not send me what I had actually ordered, and would only give said refund once they have received their bra back.
Made me repurchase (so then had double my money) and couldn’t express post to ensure my daughters gift would arrive in time.
Gave me a $15 voucher as ‘goodwill’ for the inconvenience, but told me I couldn’t use it to purchase the gift as it was ‘still being processed’.
An absolute joke

My experience with Myer Online has been atrocious. Their ability to fulfill orders is so hit and miss and on three separate occasions Ive had to chase deliveries that have either disappeared off the parcel tracking or have arrived 4 weeks after they show as been sent. The online concierge chat is less than useless, emailling them just results in continued server delivery delay emails and their contact centre dont want to know about your issue and just want to refer you back to their parcel tracking info in the app. My latest (& last ever) parcel went missing, Myer where not helpful and I spent two weeks chasing down the parcel with the Courier Please who themselves couldn't locate the parcel but were communicative and their team tried to be as helpful as they could. Cutting to the chase the parcel arrived in what could be described as ceramic dust rather than 8 plates and I cant get any response from Myer on how they are going to resolve this. NEVER AGAIN

Absolutely disgraceful “customer service“ bought men’s BOXERS aka sleepwear online
Ordered wrong size realised error as soon as received
Posted back - unopened!!
Received them back in post with refund denied slip attached.
Back n forth with”customer support” ( more like zero support)
Got nowhere so logged with fair trade to investigate .
Boxers are not in the excused from refund list .
As for being open-the customer service team in refund department opened them to assess!! And then declined refund because they were open!!
Myers is a disgrace.

Did online shopping from MYER, took them 7 days to cancel 3/4 of my order, I had also used 10$ voucher for this purchase, they disregarded my $10voucher which I had applied and offered me a new 10$ voucher-.- finally items arrived after 11 days, out of 3 items 2 were white in color, both had either make up marks / black mark on the clothes. Like seriously, the worst online shopping ever man !

Poor customer relations. Ordered an item 4 working days ago, apart from telling me they had received the order not another word or update. Rang customer service who suggested I wait another 2 days, if I hear nothing ring them back ....really! Finally notified after 8 days it is finallyon it way.

After buying a sunbeam coffee machine just before Christmas, after 5 weeks the machine failed.

I was told by the staff member when they received the item back I would be refunded and could purchase the item again.

After 10 days after it was received back by Myer, they emailed asking me why was wrong with it, despite over phone and email I had originally gone into great detail about the issue.

They now want to send it away for assessment and repair. They have no guideline about how long this will take, and simply apologise, but have no option, and refuse to refund or replace the item.

I will never ever buy from Myer again after this. Their service and support is worthless, and infuriating. They have no clue what’s going on and have nothing but meaningless platitudes to try and make you go away.

I will not be stepping inside a Myer store while their ridiculous, virtue signalling rainbow colours are up. Myer, you have not considered your customer base.

Online order not processed in the correct time frame, contacted customer service, they refused to refund and just said to wait another 5-7 days for the order. Absolutely useless, extremely rude. Never buy online.

Terrible experience. My order has been stuck for nearly two weeks. Customer support is unhelpful and keeps asking me to wait indefinitely. Save your money and shop elsewhere until they fix their logistics

I lost my Apple Airpods Pro on Sunday 8/2 when shopping in Sydney City area, I thought to give it a try to search the shop went to see if I could get it back. Myer customer service lady (Level 2) Rose and Makerita from Hub help me. I am so happy when I get my airpods back. Thank you so much Rose and Makerita!!! Your kindness are very much appreciated!

Totally messed up our order and then took months to get a refund - zero customer service - Never again

I ordered a Sealy Kota Flex Firm Mattress from Myer online on 12/01/2026. Almost a month later, the order had still not progressed despite multiple attempts to contact Myer via call centre, online chat, email, and even visiting a store in person.

I requested to cancel the order before delivery, but my requests were ignored or redirected with no resolution.

When the mattress was finally delivered on 02/02/2026, it was not the mattress I ordered. I received a Kota Cushion Firm Mattress instead of the Flex Firm model. This mattress:
- Has a different name and SKU from my original order
- Is less supportive, cheaper, and uncomfortable
- Has caused back pain due to inadequate support
- Required me to dispose of my old mattress in anticipation of receiving the correct one

This experience demonstrates extremely poor communication and unacceptable customer service. I would not recommend purchasing large items online from Myer, as there is a significant risk of receiving the wrong product and having to fight for a refund.

What a great experience at Myer Melbourne this afternoon! My wife needed new bras. Avryl at the Bra department spend a very patient, considerate, friendly hour finding and fitting a comfortable bra for her. Also provided clear instructions for the washing.
This is such a change from my previous visits to Myer when hardly any staff was available to help.
Maybe the new CEO in Ms Wirth, with her experience in Qantas costumer service,has made this difference.
Well done and congratulations!,

Staff are rude and unbothered. This is why they can never compete with David Jones. They will always be second class until they train their staff on how to properly serve customers

Myer's service is very slow, staff are not helpful. Product quality is not as expected for the price.

Dearest gentle reader,

One must confess, society has witnessed many scandals this season, but none quite so vexing as the trial I now endure at the gloved hands of a certain Retail Giant.

Of a three-piece order, only two have seen fit to arrive at my doorstep. The third, it seems, has embarked on a grand tour of a completely different state. Australia Post(ever the unlikely hero) presented me with the receipts, the maps, the cold, hard truth. An investigation was conducted. Findings delivered. Evidence forwarded.
And yet.
Twenty days have passed while Myer conducts what can only be described as a very private inquiry.

I, a woman of modest expectations, desire only a refund. Alas, upon summoning the courage to telephone today, I was instructed to wait until late Friday afternoon, as though this were a debutante presentation rather than missing merchandise.

The messenger was required to consult a higher power, though I was strictly forbidden from speaking to said authority myself. Instead, I was advised to wait a further 24 business hours. A most elegant delay tactic.

One is tempted to abandon civility altogether and declare: pick up in store, people, for clearly parcels are roaming freely across this great nation, while refunds remain locked away like a well-kept dowry.

Yours in disbelief (and barely restrained sarcasm),
Myer Online Customer

Bought a dressing table online from Myer and it arrived with a scratched Mirror - even though other items were undamaged around it in the box. We gave up trying to get a solution from Myer - no response - so took it to the tip

Customer service ? 😂😂
I ordered an item from marketplace . It was actually an item for my special needs child . It was never delivered but went back to the shipper .i have not been reimbursed . I went to leave a review and the Myer website would not allow me to leave a review . Myer was not helpful at all . They blamed the shipper . They also said contact the supplier . I have no idea who the supplier is . I thought that I was safe ordering from Myer but I guess not . They don’t value their customers . Customer service is a joke .

I swear I will never go to Myers again. I am elderly male and when my wife wants my opinion etc in womens clothes it is a nightmare. There are no chairs for men to sit on, so consequently I will not be going again. It should be labelled CRUEL AND UNUSUAL PUNISHMENT!!!

I was sent an eGift card via email for a return and refund, my emails were hacked and so someone went along used the eGift card unauthorised and Myer dispatched the Cameras they purchased not to my address. Obviously Myer was aware that my address was incorrect and they allowed it to happen. I complained to Myer and they said in laymen's terms - bad luck. $399 down the gutter. Never ever will I set foot or buy anything from Myer again... Be careful, They don;t have your Back!!!