The company seems to not exist anymore which is a bummer because my Rancilio Silvia just started to have issues (some kind of leaking inside) about a year after purchase and I can’t reach out to them.... Ver más
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Consulta las opiniones de los clientes
New to UK, ordered and received Rancilio Silvia within 3 days (great!). Used for 3 days, suddenly machine wouldn't heat up. Followed procedure twice to reset thermostat switch, didn't help. Calle... Ver más
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This company is based in Spain not in the Uk, When you receive your order FedEx ( not their fault) Will present you with a large bill for import duties . No where on myexpresso states you are liable f... Ver más
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I ordered a coffee machine, £495 plus £15 postage and delivery, on Mar 17th ... foolishly thinking it would be delivered to me. Then a day later I got a text from FedEx asking for £114.06 to cover imp... Ver más
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Información sobre la empresa
Información proporcionada por diversas fuentes externas
My Espresso
Información de contacto
152 Longford Road, Cv6 6DR, Coventry, Reino Unido
- 02476367476
- info@myespresso.co.uk
- www.myespresso.co.uk
2,5
Malo
43 opiniones
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Avoid like the plague
The power switch on my Isomac Tea failed just 14 months after purchase, the companies attitude was very much. I will honour 12 months and that's it. A power switch should be expected to last for circa 50000 toggles their idea of customer service is simply prehistoric.
I thought going with this company would be better than a rival such as Coffee-Italia I was wrong don't make my mistake.
3 de agosto de 2011
Opinión espontánea
Respuesta de Myespresso
Hello
We import Isomac and the company supplieng offers a 12 months Manufacturers warranty only. It cannot be a warranty claim if the part that broke lasted 14 months and has to be the customer treated the switch harshly, it only costs 13.50 to replace and he would not have it. The warranty has expired.
Unacceptably poor AVOID
Ordered 2 items from mysespresso
1 item sent was not what I had ordered, when I contacted the owner he did not apologise and told me to post it back and he'd sort it out when he received it back. Since I needed the items quickly and it seemed he would not sort it out until he'd received the incorrect item back I informed him by e-mail I wanted to cancel the whole order. - No Response
I returned the items, he refunded part of the amount, still no reply to e-mails, I e-mailed to ask for rest to be refunded as yet no response or refund.
Meantime I obtained the items elsewhere much cheaper with no problems.
AVOID
28 de diciembre de 2010
Opinión espontánea
Respuesta de Myespresso
The part was probably under £ 10.00 and would have cost us 15.00 to collect and the pick up cannot be time fixed, so he would have ended up waiting an entire day. We asked him to post this back to us and we refunded the cost to him. We cannot ship a replacement without receiving the item originally sent, we got caught before without recourse the customer did not return the item. And furthermore you received a refund for the item returned in full but retained the other items ordered, that's why we haven't refunded the delivery charges.
Barbarella
I would caution ANYONE ordering from this setup. The proprietor is a rude, vile individual. His only concern is to sell. There is no aftercare, only rudeness if anything ever goes wrong with an item purchased from them. I have an entire dossier of correspondence as proof. It took me a year and a half to claim back damages via my credit card company (thank you sony card!!!), and they were also mortified at the dealings they had to have to assist with my claim. AVOID THEM LIKE THE PLAGUE. If you need any further information or advice from me, you are very welcome to contact me, I will be delighted in sharing my hideous experience.
The words 'customer service' have no meaning to [name removed]. He needs re educating.
Vile experience.....never again.
20 de julio de 2010
Opinión espontánea
Respuesta de Myespresso
We now know the individual concerned called us and requested a warranty repair, that's because she thought the machine had broken. We collected the unit at our cost, once we had this machine in our possession we discovered there was nothing wrong with it and requested that she pay for the costs of returning the machine, she refused.
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