National Timber Opiniones 

246
TrustScore: 4.5 sobre 5

4,7

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Delivery was delayed by a few days, but many thanks to Andy who delivered 15 large & heavy fence posts for his advice and his help to put them in my garage. I would have struggled otherwise. Much appr... Ver más

Valorada con 5 estrellas sobre 5

I had a great experience with National Timber for my order this week. I had purchased on Monday, and got a delivery date for Wednesday a couple hours later. Unfortunatley the van broke down on the Wed... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Don't second guess buying from these guys, even if you have to pay shipping. Their pricing is the best, even with delivery charges. Delivery to Cardiff not a problem, ordered in the afternoon and give... Ver más

Valorada con 5 estrellas sobre 5

Great company to deal with from start to finish . All queries answered and ordering made easy , delivery as per quoted eta , driver really polite and helpful with excellent prices compared to so many... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Maderera
  2. Tienda de suministros para vallas
  3. Proveedor de cabañas y edificaciones de jardín
  4. Constructor de cobertizos

Escrito por la empresa

National Timber specialise in a wide range of C16 and C24 Timber as well as fencing and garden products to help your garden come to life. We also sell a wide range of garden buildings that can be purchased online via our online store.


Información de contacto

4,7

Excelente

TrustScore: 4.5 sobre 5

246 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,7

Todas las opiniones

(246)

2 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Amazing customer service

Very friendly customer service, was very helpful whilst picking out the fence i needed. Was also very helpful with arranging delivery prompt and on the day. Will definitely be recommending to friends and be using this place again.

26 de agosto de 2021
Opinión espontánea
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Respuesta de National Timber

Thank you Hayley for your review, we appreciate your time in writing a detailed review. We aim to be as efficient as possible. I'm glad that we are now on your radar and that's your spreading the National Timber Word. Kind regards National Timber

Valorada con 5 estrellas sobre 5

Excellent customer service, stock availability and pricing

I hardly ever leave a review but these guys deserve One! A big shout out to Richie and all the team at National Timber, always very helpful, exceeding expectations, going that extra mile to get deliveries out as soon as possible. I recommend this place for all your timber needs, cheapest in the area, great quality and plenty of stock even during the current climate. Unlike other companies, I have not faced sudden price increases or failed deliveries due to stock availability. Always very helpful, and knowledgeable, providing excellent customer service. Can’t fault you

27 de julio de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Good service and prices given the…

Good service and prices given the current climate, excellent service from "Don" the delivery driver - communication before the delivery and really understanding while delivering.

15 de julio de 2021
Opinión espontánea
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Respuesta de National Timber

Thank you for your review, we at National Timber pride ourselves on Excellent service and i can see that we haven't let you down. We can not wait to serve you again at national Timber. Warmest regards from the team

Valorada con 5 estrellas sobre 5

Great company to deal with from start…

Great company to deal with from start to finish . All queries answered and ordering made easy , delivery as per quoted eta , driver really polite and helpful with excellent prices compared to so many other suppliers. Oh and the timber was all spot on , not a bent or cracked piece of wood . Definitely recommend to others .

3 de julio de 2021
Opinión espontánea
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Respuesta de National Timber

Thank you for your fantastic review, we at National Timber pride ourselves on giving the very best of customer service and exceeding our customers expectations. Thank you for shopping with us and we hope to have your custom back very soon. Kind regards National Timber

Valorada con 5 estrellas sobre 5

Great quality and way more durable than…

Great quality and way more durable than these places, they had great customer service and would recommend.

26 de junio de 2021
Opinión espontánea
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Respuesta de National Timber

Thank you Mohinder for your great review, we appreciate you taking the time time out to write a review. We value our customers by giving the very best customer service. We hope to see you very soon. Kind regards National Timber

Valorada con 5 estrellas sobre 5

Great service

Great service. Hope to deal with you again

26 de junio de 2021
Opinión espontánea
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Respuesta de National Timber

Thank you Jayden for taking to the time to write a review, we very much value your custom and hope to see you again very soon. Kind regards National Timber

Valorada con 5 estrellas sobre 5

DELIVERY DRIVER - TOP GUY

Good products, good updates and great service.

The driver we have had on 2 occasions has been fantastic and gone over and above

25 de junio de 2021
Opinión espontánea
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Respuesta de National Timber

Thank you for your review. We value your custom and we hope you show you this level of service every time you order. Regards National Timber

Valorada con 5 estrellas sobre 5

Summer house

16 June 2021 took delivery of 6x6ft summer house and the delivery arrived on time as promised ,the two guys delivered and installed the shed efficiently and were very pleasant.We are very satisfied with the quality of the summer house ,all a credit to National Timber.

18 de junio de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Would high advise this place

Would high advise this place, it’s amazing!! people that work there have perfect customer skills and the prices there are perfect! Highly recommend this place!

2 de junio de 2021
Opinión espontánea
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Respuesta de National Timber

Thank you for your detailed review Brad. We hope that every customer experience is as good as yours. We hope to see you again soon. Kind regards National Timber

Valorada con 5 estrellas sobre 5

Great service on National Timbers…

Great service on National Timbers Facebook, quick service and strong panels. Would recommend highly on there service alone. Keep up the good work guys.

31 de mayo de 2021
Opinión espontánea
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Respuesta de National Timber

We at National Timber appreciate you taking time out to write a review. We pride ourselves on the service that we provide and we are proud to say that we have another valued customer. Kind regards National Timber

Valorada con 5 estrellas sobre 5

Great choice and quality service

Great choice of quality products, loads of stock available, great prices and very friendly and helpful staff. What's not to like! I would highly recommend National Timber, if you're looking for sheds, to decking or fencing etc.

16 de mayo de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great customer service

Just recieved my delivery from Don from National Timber. Just wanted to say what an excellent service from start to finish and the delivery time was alot faster then any company in my area. It was worth paying thr extra delievry charge. Will be using National Timber again for my next renovation.

22 de abril de 2021
Opinión espontánea
Valorada con 1 estrellas sobre 5

Posts Terrible quality - not recommended

Edit: As per National Timer reply i never said your service was exemplary makes me believe my review was never read correctly, the only response i have had is on trust pilot review, no other response?. After using the gravel boards i no longer believe them to be good. they are thinner than standard ones, some were cracked, one bowed in on the side. so i would not recommend using this company, poor quality products, posts which we are still having issues with and now have to spend more to sort out, poor customer service. I am dreading putting the rest of the posts and gravel boards in because i know there rubbish. wish i stuck local paid a small amount more and had good quality.

I read good reviews, delivery times were half the time of anywhere else and actually delivered to my area. the prices were also good. Plus they done the corner posts in 9 ft. Day before delivery found out they did not have the corner posts, didn't know when they would be in stock, but we understand with covid some items are harder to get and as we wanted to get on with the project we could make to inter posts work. Found out it would be delivered on a flat bed which is not ideal for such heavy items, I told them my wife would be on her own and can not help unload. Told this was fine and there should be 2 delivery drivers to unload. One delivery driver showed up and had to get the father in law to help unload. The one driver was good, just would have been 2. Gravel boards were good no issue's. Posts were not very good quality, they were un-uniform, points noticeably different, not the standard slight differences in manufacturing. They all have a bow in them which makes is difficult to square up. some concaved on fronts, also dammed in the slotted area making it difficult to put gravel boards and fencing in. Also ordered I understand the back will not be as nice as the fronts but they were extremely rough. When my wife had a look when they came off she checked for damages and the right qty, these are issues you would only notice when comparing the posts to each other or putting them in. The backs wouldn't be noticed as they are laid on their backs. Gravel boards were good apart from the odd chip and one side was concaved but they were a good price but would not order posts again. - Richard F.

I have reduced the score from 2 star to 1 because the more posts that go in the more noticeable the poor poor quality is and how bad some posts actually are. Plus no one has reached out to me

19 de abril de 2021
Opinión espontánea
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Respuesta de National Timber

Thank you for taking the time in writing a detailed review. We at National Timber appreciate your custom and i would like to personally say thank you for your order. I'm thankful that our service has been nothing but exemplary to you and the customer service you have received has exceeding your expectations.

We do try to get products out to customers relatively quickly which results in us exceeding our targets. Our suppliers of concrete have had difficult times this year and their quality in some of there products has been less than satisfactory at times. This is an issue that we have raised with the company and are looking at ways to resolve this issue moving forward.

We have started using another company as we try to take every feedback we get to heart and that's why we have changed supplier.

If you have any other feedback then please don't hesitate to email us on richie@national-timber.com or alternatively call us on 0121 557 8838 and we can discuss this further.

Kind regards

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