Night Vision Guys Opiniones 

692
•
TrustScore: 5 sobre 5

4,8

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I found them a year ago while searching for a thermal rifle scope. Their product descriptions are detailed and accurate. If you need help they walk you through the process and give advice. Im now a re... Ver más

Valorada con 5 estrellas sobre 5

Picked up the PVS-7-2+ with the Photonis tube (FOM 1300+, 64+ lp/mm) from Night Vision Guys and it’s outstanding. The tube is clean and sharp with excellent resolution and low-light performance, and t... Ver más

Valorada con 5 estrellas sobre 5

I had a little confusion with when my order was going to ship. I placed the order on 09/26 and had yet to receive confirmation or estimated ship date by 09/30. I reached out to customer service (by... Ver más

Valorada con 5 estrellas sobre 5

Batteries came dead. Also the IR laser and flood light stop working within 3 days. I submitted a claim through holosuns warranty program waiting to see what comes from it. The Holosun laser I rate a 1... Ver más

Información sobre la empresa

  1. Tienda de caza
  2. también en la categoría
  3. Tienda de hobbies

Información proporcionada por diversas fuentes externas

Superior product selection combined with customer centered service and aggressive pricing in the space of night vision and thermal imaging for law enforcement, hunters, security professionals, UFO enthusiasts and general public. We offer great deals and free shipping on Night Vision and Thermal Rifle Scopes, Goggles, Binoculars, Monoculars, Lasers and many other related products.


Información de contacto

4,8

Excelente

TrustScore: 5 sobre 5

692 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,8

Todas las opiniones

(692)

16 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

These guys are top notch

These guys are top notch. They know their stuff and the customer service is an 11 out of 10. I had my optic the next day. I would highly recommend these guys to anyone looking for night vision or thermal equipment.

6 de diciembre de 2021
Valorada con 5 estrellas sobre 5

Top-Notch Service & Delivery

The service and responsiveness from this company is first-rate! My order (placed Saturday on the long weekend) was delivered to another state on the following Tuesday. I expected to wait weeks, and I got the fastest-possible service. (Thanks to the NVG team for working to serve customers when most people were off.) The product is top quality at a very competitive price. A follow up phone call was answered right away and my question addressed immediately. An email inquiry got a timely personal response. You can't get better service. I'd certainly use Night Vision Guys again and have recommended them to my friends.

R.M. - Scottsdale, AZ

2 de diciembre de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Super Hogster…

I was in the market for a Super Hogster thermal and used the NVG text number to ask about the discounts offered would not apply when checking out due to it did not apply to certain manufacturer's. In no time even on a Thanksgiving Holiday the person was working with me .NVG made it rite for me! Got the discount and I am very pleased with the person I was texting and working with on the purchase. I definitely recommend them for helping with online and using text as communication to purchase and answer any questions you have. I give it 5 stars for service. And 6 stars ⭐️ For taking the time from family on a Holiday to help me. Again thanks to the person on the other end.

26 de noviembre de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Have purchase several Monos

Have purchase several Monos, and accessories and every time I have called or emailed they have been right on the money... Great customer service, great products , great advise and competitive prices. They have a customer for life.

19 de noviembre de 2021
Opinión espontánea
Valorada con 1 estrellas sobre 5

DO NOT ORDER FROM THEM

Horrible customer service. Take your business elsewhere! If they would actually return an email I would cancel my order!

15 de noviembre de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

They value there costumers!

Spoke to a sales rep about a thermal I wanted, but was a few dollars over my budget. They made it happen. When I placed my order I meant to click overnight shipment. I called they made that happen also. It shipped within the next hour after I got off the phone. Will definitely be using them again!

10 de noviembre de 2021
Valorada con 1 estrellas sobre 5

It's been almost a week and still have…

It's been almost a week and still have not received a tracking number for an item purchased and bought thru Affirm which has already set up repayment schedule. Really shaky when you can't talk to anyone from NVGuys or Affirm and you get a bill before you even get the product. Something doesn't feel right about this whole arrangement. Will go elsewhere and make the purchase to a company that will actually talk with you. If I give my order number, Im sure they will treat me like dirt for being honest about their service.

3 de noviembre de 2021
Opinión espontánea
Logotipo de Night Vision Guys

Respuesta de Night Vision Guys

Hello Mr. James. Would you be so kind to send us an email because we are not able to pull up your order with the name "Rick James". We did experience internal service issues today, but we are back up and running. Otherwise, we are very quick to respond. A name on the order or order confirmation would work best. Thank you in advance.

Valorada con 5 estrellas sobre 5

There was a couple hiccups with my…

There was a couple hiccups with my order but sometimes sh!t happens. What matters the most is how it was handled and in my case, exceptionally well. Im very happy with my purchase and the service I received. If your buying an optic you can’t go wrong with night visón guys.
Thanks again

3 de noviembre de 2021
Valorada con 1 estrellas sobre 5

Thieves or Liars?Ordered a scope (standard scope) on…

Ordered a scope (standard scope) on Sept. 20. Paid for two day shipping. I called with questions on the billing/shipping address issue. All my cards are attached to my PO Box. The person I talked to said it would not make a difference, and it would ship to the PO Box the same as it would the address. A week later I e-mailed that it had not arrived. Felix said because of the export restriction it had to be sent back to the warehouse for shipping to a PO Box. He said they could refund the two day shipping and it would ship in a few "Business Days". Tried e-mailing again and calling again with no response. It is now Nov. 2 and no scope or communication! Season opens Nov. 6! WT...?
Addendum: I posted this review and by the time I got back to my inbox I had an e-mail from "Customer Intimacy Team" saying it would ship tomorrow. Feels a little too "INTIMATE" if you know what I mean.

2 de noviembre de 2021
Opinión espontánea
Logotipo de Night Vision Guys

Respuesta de Night Vision Guys

Hi Jim, I think there may have been a miscommunication. If we do not have something in stock, we have it shipped directly from the manufacturer. In this insistence, manufacturers do not ship to PO BOXES, therefore, the proiduct first must come to our facility. May we please have your order number? Thank you.

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