Northern Powergrid Opiniones 

Absolute Farce. Great people with curtesy and manners but shocking procedures. When confronted about debacle of trying to get work carried out, the response was "yes, that's what people usually complain about"
Bounced around the houses on who is responsible for what procedure and in the end I gave up!

Although many Northern PowerGrid reviews seem to be negative, our experience today has been excellent. A fencing contractor accidentally severed the power cable leading to our home in Trinity Park, Ripon. The contractor reported the incident at 11:15, the repair team (Phil and Rob) appeared at 12:05 and, although it was lunchtime, immediately set to work. Both men were friendly and polite, showing me on their tablet the location of the power supply, and explaining what they were doing to rectify the problem. They worked quickly and took care to minimize the impact of their digging on my garden, restoring the power much more speedily than I had anticipated. This was my second excellent experience of Northern PowerGrid - an electricity supply fault on Christmas Day a few years ago was also quickly and efficiently remedied, hence this very positive review.

Absolutely useless and incompetent. My power has been going off for over last 10 days and they can't seem to get a permanent fix. Everytime they are like a fuse went off at your local substation but yet they can't seem to find why it keeps bloody going of couple of times a day every other day. First time it went off about 10 days ago and ever since then it keeps going off couple of times a day every other day or so and yet they are not competent enough to find out why.

From start to finish amazing service

Lady I spoke to on the phone was lovely and booked in in about 5 minutes!
30 minutes later a man turned up to check out problem (was given 3 hour window so this was great)
Needed more engineers to come out and within another 30 minutes they had arrived
Issue solved within a couple of hours
All staff were so pleasant, informant and helpful - was offered hot water from the van for my baby if needed
Couldn’t be happier with the service

Experienced a short power cut today. Immediately received messages from Northern Power grid explaining the situation and another message straight after the power was restored. The issue was rectified very quickly and the communication was fantastic

Service from all departments was excellent. Quick response from initial report that mine and attached semi had no power. Ended up having to have my block paving drive dug up so they could carry out a repair. Kept us informed throughout. Next day a different team came and started repairs on the drive and two days later you couldn’t tell there had been any disturbance to our block paving. A massive thank you to all concerned

I reported a power cut close to midnight on a Friday. I checked the grid status on their app which said no problems in my area. After my report I was constantly updated as to the status. Within 20 minutes I could see amber flashing lights in the distance. I was updated as to the complexity of the fault with an estimate of repair. The repair was completed ahead of schedule. Well done to all.

You lads out in this weather deserve a bonus from your employer been there done it 👌 A big THANKYOU to all front line staff

Last month when openings electric garage door there was an almighty bang followed by flames. I phoned Northern Power Grid who had somebody out within the hour followed by a team of men shortly after. They dug up the path to replace 3 phase cables which had burned. EDF came 8 am next morning to replace electrical metre. NPG have also paid for electrician to replace cable tales. Customer service were both prompt and efficient at all times.

A contractor doing work for Virgin Media damaged s street lighting cable causing loss of power to 8 of 9 street lights in our street on November 4th .
Durham County council reported it to NPG on Nov 8th.
Apparently NPGs Offgem standard for repairing streetlights if new cabling is required is 25 WORKING days , but here we are in this weather around 30 working days later still without street lighting.
What sort of a standard for multiple streetlights off is 25 working days anyway when the street is actually a loop with 2 steep and one moderately steep hill situated on the edge of a village without any " shared" light from the surrounding area?
Our NHS is struggling anyway and we should all ( including the councils ) be working together to reduce injuries and falls , not increasing the risk of them happening.

I called today to see when they are coming to sorted out street lights which have been out over a week. All they can say is we can't give information out to residence only council and it's the council who told me to call them for more information. It an absolute disgraceful how they are treating this, kids are nearly getting run over even adults going to work on mornings like my self can't see. This needs sorting out

We had a power surge earlier in the year, 400 volts though our mains system which blew our boiler, washing machine, TV etc.
NPG did a work around job done on the boiler, which still requires the boiler powering on when hot water is required and off again afterwards.
Hopefully the part needed will arrive next week (late October) the LCD TV had a stuck pixel - google says its caused by a power surge, NPG refuse to accept responsibility. We have regular power cuts, candles and torches in easy to reach locations.
If I could review as zero stars, I would

Recent building work adjacent to my property has meant new supplies as well as faults have been fairly common over the last few months. My wall has been damaged by a contractor digging down below it's foundations to install new electricity supplies, the contractor is denying responsibility so I contacted Northern Powergrid on 31July 2022 to inform them of the situation. It has taken them until the 6th September after numerous emails and phone calls from myself to tell me that it is "nothing to do with them as the developer may have chosen an Independent Network Operator and I should speak to them. I have complained to Northern Powergrid about the fact it took them 5 weeks to find out it's nothing to do with them and they tell me it's a reasonable timescale🤷🏻‍♀️. I have now found out from the building contractors they used a company called Integrated Utility Services, a Google search reveals that
"IUS is a wholly owned subsidiary of Northern Powergrid and an electrical contracting business that provides diverse and complex power engineering solutions to major clients throughout the UK."
My next port of call is going to be the Ombudsman and a discussion with the regulatory body in charge.

Honestly don’t bother with these guys if you can avoid it (which you can’t as they have a monopoly…) tried to get a domestic looped connection removed and although they eventually turned up they didn’t call back (even after me calling them 5 months later). This was 9 months ago. They don’t give a feck!

My elderly mum's power went off around 130 this morning.We checked all the usual stuff so reported to Northern Power Grid. Within 10 minutes I had a call stating someone would arrive in the next 2-3 hours,they arrived in 20 minutes and diagnosed the fault. This was then picked up by the next team who had to get temporary power to the house until a permanent fix could be carried out on Monday and they arrived within the next hour getting power back up and running within the hour. Incredible service in the middle of the night!

At about 2pm on 31 March 2022, we had a break in our electricity supply apparently affecting about 40 homes in our area. Powergrid very quickly attended our property and removed our main power fuse to prevent damage to our electrical equipment in case of a surge. They then had to trace the fault which was found to be underground in the street. The fault was traced dug out and repaired in quick time and the supply reconnected to our home by 7pm that day. During the power outage we received several text messages from Powergrid informing us of the current position.
I feel the response from Powergrid was excellent and they couldn’t have done more to rectify the fault as quickly as possible.

Jobsworths'R'Us. Thank you to the engineer who attended this morning for not restoring the voltage to what it was before. And refusing to change it.

So now I have just spent the afternoon ringing my customers and telling them that, as I can no longer use my machinery, I will have to return their deposit to them and they will have to go elsewhere. Not sure where the money will come from, though.

I might as well have a good bonfire now with all the timber stored in my workshop for I can't do anything with it. It's time to fold the business, sell all my kit carefully built up over the years and sign on the dole.

So, thank you, Jobsworth.

On the Day we lost power it took over 6 hours to contact Northern Power Group. I put in an email claim after, 2.5 days loss of power, due to storm Malik. I received an automated response, then nothing until 18 days later, I wrote an email stating I was starting a formal dispute with them for failing to acknowledge my claim, had a reply same day. A cheque received from Louise Lowes, Head of Customer services, 19th March, totally ignoring my claim and paying the basic amount, plus the cheque had an incorrect spelling of my first name, even though in previous correspondence I had told them the correct spelling. Plenty of words but little action from Northern Power Group

Woeful. We lost power in Storm Arwen, as did most of Northumberland. Local media said cheques would come automatically. No cheque ever arrived, so I consulted the website. What a mess. Emails to the compensation address endlessly bounced back, after being held in a queue for too long. No phone contact, despite being a vulnerable customer. Would give them zero stars if possible. . No one predicted the devastation of the storm, but they've had months now to get their operatives on the phone to people, and to post compensation out

I would give this company a zero if possible. After at least 4 phone calls and 13 emails, I still have not received my compensation for 7 days loss of power during storm Arwen. Customer services are dreadful. They obviously do not record information given because I have to repeat my problem to every person I talk to. They say that the problem has arisen due to an address issue. On every occasion I have given my correct address and then the next person tells me it has not been corrected. They choose not to believe that I exist! One person told me that my cheque has been sent to the wrong person at the wrong address. How is that my fault??? After all, I have now attempted 10 times to correct their records. I won't give up on the £700 that they owe me but I can see that I will have to involve the regulator here.