North Oxford Motorrad Opiniones 

124
TrustScore: 4.5 sobre 5

4,7

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Had my tracker fitted at BMW Motorrad Oxford yesterday. The job was originally estimated at around two hours, but unfortunately I ended up waiting about four hours, so that was a bit longer than e... Ver más

Valorada con 5 estrellas sobre 5

Fault discovered by technician as speed sensor o ring rather than the main drive shaft oil seal which meant that the cost was less than half the original estimate. Brilliant service especially when th... Ver más

Valorada con 5 estrellas sobre 5

I wanted to trade in my GSA1300 and found a bike I was interested in on North Oxfords Autotrader page. I called the showroom and spoke to Pete, an hour later I had the bikes full spec and a walk arou... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Exceeded all expectations pre and post sale. This is the first time buying a motorbike where the level of excellent service was maintained throughout. I can not fault North Oxford Motorad. Liam and... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Concesionario de motocicletas BMW

Escrito por la empresa

North Oxford Garage is a privately owned BMW Motorrad Retail Centre and is part of the William Morgan Group. Our recently refurbished retail centre stocks a range of New and Approved Used BMW Motorcycles with a state of the art brand new on site workshop with fully qualified BMW trained technicians for all of your servicing requirements, and a fully stocked BMW Motorrad Parts and Accessories shop for our customers to browse. We look forward to welcoming you to our retail centre soon.


Información de contacto

4,7

Excelente

TrustScore: 4.5 sobre 5

124 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,7

Todas las opiniones

(124)

29 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Superb service again

As a longtime very satisfied customer of NOG I was always going to select them first when thinking of changing my GS and had the pleasure of dealing with Elektra to negotiate the deal. Elektra provided outstanding communication throughout the process and worked tirelessly ensuring all the loose ends lined up to produce the perfect exchange. Indeed, all the sale staff at one time or another helped me secure the sale and Ben, with his comprehensive knowledge of the GS stepped in to complete the handover. Thank you Elektra and the team at NOG, you are the best.

24 de marzo de 2023
Opinión espontánea
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Respuesta de North Oxford Motorrad

Hi Robert, thank you for taking the time to share your experience and leave us a fantastic five star review! We're very glad to hear Elektra and the team provided brilliant customer service and delivered a positive experience for you. Take care and we look forward to welcoming you back in the future.

Valorada con 5 estrellas sobre 5

Great BMW experience

Iwent to north oxford motorrad last year for a service.Great service.so when it came to changing my bike i asked for part exchange had a great offer .so thanks to Josh and other members of the team.

25 de marzo de 2023
Opinión espontánea
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Respuesta de North Oxford Motorrad

Hi Peter, thank you for taking the time to leave us your feedback and we will share your positive comments with Josh and the team. We hope you enjoy your new purchase and look forward to welcoming you back in the future.

Valorada con 5 estrellas sobre 5

Fantastic Service.

Fantastic service from North Oxford Motorad, right from the initial enquiry where Clayton Osso dealt with my initial questions through to the purchase and delivery of the bike.
I made enquiries to 4 dealerships around the country, but after further questions, it was only North Oxford Motorad that followed up with further phone calls.
Clayton was friendly, approachable, professional and nothing was too much trouble.
The delivery of the bike by Jim was prompt, courteous, and professional.
North Oxford Motorad now have my business going forward. Highly recommend this dealership.

20 de marzo de 2023
Opinión espontánea
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Respuesta de North Oxford Motorrad

Hi Darryl, thank you for taking the time to leave us a fantastic review! We're very glad to hear that Clayton and the team provided brilliant customer service throughout your buying experience. Thank you for your business, enjoy your new bike and we look forward to welcoming you back in the future.

Valorada con 5 estrellas sobre 5

Excellent customer service and support…

Excellent customer service and support every step of the way in purchasing a brand new bike. North Oxford Motorrad at its best. I have been a customer for many years and trust the team completely. Highly recommended.

10 de marzo de 2023
Opinión espontánea
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Respuesta de North Oxford Motorrad

Hi Jim, thank you for taking the time to leave us a fantastic five star review. It's great to hear that the team consistently provide quality service and deliver on a positive experience for you. Thank you for you continued loyalty and we look forward to welcoming you back soon.

Valorada con 5 estrellas sobre 5

Excellent experience

Excellent experience, I have just completed the purchase of a BMW r1200r and I can truly say after many years of biking this has been the best trouble free purchase I have ever experienced, from the outset James kaye went above and beyond to get me the best price possible on my part exchange, James made buying my new bike a pleasure, all the work was done for me right through till delivery, and also the van driver was very helpful and polite a true gentleman .
A big thank you to all the team at North Oxford motorrad.
Regards Phil.

10 de febrero de 2023
Opinión espontánea
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Respuesta de North Oxford Motorrad

Hi Phil, thank you for taking the time to leave us such a fantastic review. We are so glad to hear we have been able to provide such a seamless and enjoyable experience for you. Enjoy your new R1200R and we'll certainly look forward to seeing you again in the future!

Valorada con 5 estrellas sobre 5

I had been looking for a while now and…

I had been looking for a while now and was having terrible experiences with other dealers. Straight away Alex Reid emailed me pretty much straight away gave me all the information I needed and made my experience very good. Within a week I had a beautiful 2021 GSX-S 1000 😁 they are very easy to work with I have a bad back 24/7 pain and can’t do much but riding is doctor’s orders literally as it’s the only time I’m pain free and these guys made it very easy mostly by email or phone and I now have a great bike Thanks guys and the driver was ace as well that dropped off my bike 161 miles away for free brilliant service best I ever had. 👍👍👍👍👍👍👍

6 de enero de 2023
Opinión espontánea
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Respuesta de North Oxford Motorrad

Hi Scott, that's fantastic to read! We agree with your doctors orders, motorbike riding fixes everything! We hope you enjoy your GSX-S 1000 and we'll certainly look forward to speaking with you again in the future.

Valorada con 5 estrellas sobre 5

First Class Service

I’ve come to motorcycles a little later than many people, though it’s something I’ve been wanting to try for years. Having gained my motorcycle licence a couple of months ago I wanted to get a bike so that I can gain experience and have some fun. So, when it comes to these things, I’m a novice.

And when you’re a novice at anything, speaking to those in the know might seem a little daunting. As I found out, there’s no need to feel daunted.

Having found a bike I liked (it’s the BMW R nineT Scrambler), I contacted North Oxford BMW and made the journey up there to have a look. I was helped by Elektra who is a very experienced biker herself and her enthusiasm for motorcycling is evident.

Despite my being inexperienced, Elektra was happy to share her enthusiasm for motorcycling and answer my questions honestly and objectively. The entire process of purchasing a motorcycle was stress-free with no pressure at all. Any questions I had were responded to promptly and, after my initial visit, all the paperwork was processed online.

The motorcycle was delivered by Mike who is also a motorcyclist and clearly very experienced and passionate about riding. He gave me a very comprehensive introduction to the bike, we had a good old chat and he gave me some very useful advice.

A couple of days after taking delivery of the R nineT, I was out for a ride and could feel my phone vibrating in my pocket. At the next stop I checked and it was Elektra with a follow-up telephone call to check how I was getting on with the bike and to see if there was anything else that I needed help with? That was a nice touch, I don’t recall any motor dealer contacting me after a sale to check everything was to my satisfaction?

I have to say, the service that I’ve received from Elektra, and Mike who delivered the bike, has been absolutely first class. What’s made it so good is that they know I’m new to motorcycling and they’ve welcomed me and have been so friendly in helping me with the R nineT. I think Elektra was just as excited as me for “new bike day”!

If I were to provide feedback to their bosses, I’d say look after Elektra and Mike and treat them well as they truly are genuine people who are passionate about motorcycling and that makes them great ambassadors for North Oxford BMW and for looking after your customers.

Though I’m relatively new to motorcycling, I’ve found so many people who are truly friendly and passionate in helping others and Elektra and Mike have been amazing.

8 de noviembre de 2022
Opinión espontánea
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Respuesta de North Oxford Motorrad

Hi Johnny, we're so happy to read that we were able to help you into the world of motorcycles and that both Elektra and Mike were able to provide such a memorable experience! We'll certainly pass along your kind words to the team, and we hope you enjoy many happy riding miles on your new RnineT Scrambler.

Valorada con 5 estrellas sobre 5

Biker in trouble

Experienced a problem with my RT1250 whilst on a tour across from Essex. Service desk guy was So helpful, and the technician Jack was superb,They both went the extra mile considering it was Saturday lunch time. This is not my local dealership but the people of Oxford are lucky to have such an outstanding dealership. This is how customer service at its best.

12 de noviembre de 2022
Opinión espontánea
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Respuesta de North Oxford Motorrad

Hi Graham, So glad to hear that we were able to deliver a five star experience during your last service visit. We'll certainly look forward to welcoming you back again in the future.

Valorada con 1 estrellas sobre 5

Unprofessional and poor communication

Really poor experience from BMW Motorrad. Having spent the morning receiving a video of the bike and organising finance figures which were to be finalised the following day for purchase. I am informed the following afternoon after chasing the salesman up that another of his colleagues has effectively undercut him and taken a deposit on the bike during the evening apparently outside of business hours.
The said salesman advises me he will keep me updated due to a delay on the other buyers finance, only for me to again have to contact him to find out the bike is now sold.
Extremely unprofessional including a clear lack of communication between themselves and their customers…not what I was expecting from a BMW dealership

25 de octubre de 2022
Opinión espontánea
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Respuesta de North Oxford Motorrad

Hello Peter, thank you for leaving a review and we are very sorry for your negative experience, as we do not wish to leave any of our customer dissatisfied. This issue has been noted and we will be dealing with this case internally. Once again, thank you for flagging this this case.

Valorada con 5 estrellas sobre 5

Fantastic Service

Very nice experience buying my R1200 GS from North Oxford Motorrad.
Bought at a distance over phone was nervous at first but no issues at all due to superb service from Alex Reid who sold me the bike to Jim who delivered it .
Bike looked even better when it arrived.Thanks again Alex .
Can definitely recommend North Oxford Motorrad ,straight company to deal with .

27 de septiembre de 2022
Opinión espontánea
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Respuesta de North Oxford Motorrad

Hi Kevin , that's great to hear! We'll be sure to let Alex and Jimknow that their help has been appreciated. Take care and we look forward to welcoming you back to North Oxford Motorrad in the future.

Valorada con 5 estrellas sobre 5

1st class

1st class. Elektra was very helpful from initial visit to collection of new bike.
Thanks.

7 de septiembre de 2022
Opinión espontánea
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Respuesta de North Oxford Motorrad

Hi Gary, so glad to hear that we could help assist you with the recent purchase of your new Bike! Take care, and we'll look forward to welcoming you back again to North Oxford Motorrad in the future.

Valorada con 5 estrellas sobre 5

Outstanding service

The order and delivery of my new R1250RT couldn’t have gone smoother thanks to Elektra and Maria. For the first time in years I actually felt the deal was put together very much with my satisfaction in mind rather than the feeling of just another sale from my usual dealer. I will definitely use North Oxford Motorrad in the future. Thanks to all.

2 de septiembre de 2022
Opinión espontánea
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Respuesta de North Oxford Motorrad

Hi Steve, so glad to hear that we could help assist you with the recent purchase of your new R1250RT! We'll be sure to pass along your kind words to Elektra, Maria and the team. Take care, and we'll look forward to welcoming you back again to North Oxford Motorrad in the future.

Valorada con 5 estrellas sobre 5

Excellent service

Arrived at the dealership with no appointment but was treated with utmost curtesy, offered coffee and although the motorcycle I had turned up to view was not in the showroom, explained it was no bother to fetch from storage, whereupon I was offered a test ride with no undue pressure to purchase.

26 de agosto de 2022
Opinión espontánea
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Respuesta de North Oxford Motorrad

Hi Lee thank you for the excellent feedback! We'll certainly look forward, to seeing you at our North Oxford BMW Showroom again in the future!

Valorada con 5 estrellas sobre 5

Just picked up my new bike and had…

Just picked up my new bike and had great service from Josh and also Clayton in parts - makes other dealers who I contacted look second rate

24 de agosto de 2022
Opinión espontánea
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Respuesta de North Oxford Motorrad

Glad we could assist Peter, we'll be sure to pass along the kind words to Josh and Clayton, who i'm sure will both be delighted with the feedback. Take care, and we hope you enjoy your new BMW.

Valorada con 5 estrellas sobre 5

Thank you Elektra!!

I’d like to take this opportunity to thank Elektra and the team at Oxford BMW Motorrad for perfect service and product knowledge.

With very best regards

Stephen Parkin-Morse

10 de agosto de 2022
Opinión espontánea
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Respuesta de North Oxford Motorrad

Hi Stephen, that's great to hear! We'll be sure to let Elektra and the team know that their help has been appreciated. Take care and we look forward to welcoming you back to North Oxford Bikes in the future.

Valorada con 5 estrellas sobre 5

First class everything ✅

First class everything.
Coms ✅
People Josh / Simon / Electra ✅
Great part exchange value ✅
Several bike offered to me ✅
Deal struck and new bike collected within 72 hours ✅

2 de agosto de 2022
Opinión espontánea
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Respuesta de North Oxford Motorrad

Hi Jason, what a check list! We're so glad to hear that we managed to tick all of your boxes. We'll be sure to let the team know that their help has been appreciated. Take care and we look forward to welcoming you back to North Oxford Bikes in the future.

Valorada con 5 estrellas sobre 5

Outstanding Service!!

I really can't praise North Oxford enough. Simon not only sourced a bike to the spec that I was looking for but also gave me an amazing deal.
I have to say that all of the staff that I dealt with couldn't be more helpful.
I want to say a big thank you to.
Simon, Nathan, Josh, Maria for making the transaction go as smooth as possible.

14 de julio de 2022
Opinión espontánea
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Respuesta de North Oxford Motorrad

Hi Paul, we're so glad to hear that Simon and the Team were able to provide a first class experience for you during your time at our North Oxford Motorrad showroom. We certainly look forward to welcoming you back in the future!

Valorada con 5 estrellas sobre 5

North Oxford - first class!!

Absolutely superb experience at North Oxford Motorrad from start to finish (which incidentally was just 72hrs from taking the test ride to riding away on my beautiful R1250 GS TE Triple Black)!

Elektra made me feel incredibly welcome and calmly put a great deal together for me, including the part exchange of my old bike. Everything she said she would do…she did well, without any prompting.

Collection of my new bike was handled by Rian who, again, was friendly & welcoming, yet thoroughly professional from start to finish.

North Oxford isn’t actually my nearest Motorrad dealer but it’s most definitely the one I’d choose to visit again - first class!!

9 de julio de 2022
Opinión espontánea
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Respuesta de North Oxford Motorrad

Hi Robin, that's fantastic to hear! We're so glad to hear that you chose to visit us for your R1250 GS Triple black! Especially as we're not your nearest garage. So that means a lot thank you! We'll be sure to pass along your kind words to Elektra. We certainly look forward to speaking with you again in the future.

Valorada con 5 estrellas sobre 5

Making buying a pleasure :-)

I have had a second excellent experience at BMW, North Oxford. Having already bought a S1000RR I decided to trade it in for a GS Adventure for a European Tour I was planning. Elektra and Seb were excellent making the process super easy and enjoyable. Both went the extra mile on advice and customer service. I wouldn't go anywhere else!

27 de junio de 2022
Opinión espontánea
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Respuesta de North Oxford Motorrad

Hi Simon, Thank you for taking the time to leave such a lovely review for the team, your feedback is greatly appreciated. It's really pleasing to know that your experience has been so positive! We certainly look forward to speaking with you again in the future.

Valorada con 5 estrellas sobre 5

Highly recommend this dealership

Purchased a new bike through this dealership, staff members were very helpful from start to finish.
Would highly recommend to use this dealership.

27 de junio de 2022
Opinión espontánea
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Respuesta de North Oxford Motorrad

Hi Chloe, thank you for taking the time to leave us your feedback. It's really pleasing to know that your experience with us has been positive from start to finish. We certainly look forward to speaking with you again in the future.

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