This is positive feedback for the car service department at Honda Norton way Chiswick . I was greatly assisted by the service reception manager Stacey Harding who ethically professionally helped me o... Ver más
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Consulta las opiniones de los clientes
I bought a new bike from Honda Chiswick last month. This is my Third bike in 3 years. I have to say that the experience at Chiswick was way better than any previously. The team were awesome and went f... Ver más
I purchased a new Honda Civic Advance 2024 from Honda at Chiswick, and due to circumstances outside of the scope of the dealership, there were some problems with the vehicle. Mr William Cramp Gene... Ver más
La empresa ha respondido
Unprofessional and False Information. Never again with Chiswick Honda for sure. They first delayed my Handover until late evening. They didn't get the addon done at the time of Handover. N... Ver más
La empresa ha respondido
Información sobre la empresa
- Concesionario de autos
- Taller de reparación de automóviles
- Tienda de reparación de automóviles
- Tienda de repuestos de motocicletas
- Tienda de motocicletas
- Concesionario de automóviles usados
Escrito por la empresa
Norton Way Group is an established dealership group based in Hertfordshire & London. We've offered a variety of different manufacturers since opening in 1989 and strive to deliver only the best customer service.
Norton Way Group, Serving North Herts & London since 1989
Escrito por la empresa

- We strive to deliver only the best customer service.
- Our family-run business has been servicing a loyal customer base since 1989. Our customers appreciate the high level of customer service that we've delivered year after year.
Información de contacto
4 Power Road, W4 5YT, London, Reino Unido
- 02039845905
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Ha contestado el 54% de las opiniones negativas
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Respuesta de Norton Way Group - Chiswick Honda
I bought a Honda Jazz and exchanged my…
I bought a Honda Jazz and exchanged my old one. All proceeded smoothly, but it was often difficult to contact Aryan. When I did he was very helpful. I was initially told there was no manual (all online), but did eventually manage to get hold of the printed material.

Respuesta de Norton Way Group - Chiswick Honda
Bad experience
I bought my new motorcycle 2 months ago, it came with a damaged front disc, I went to Honda 3 times, they didn't care about my problem, plus they wanted to charge me to fix it, considering I bought a new bike with a warranty. Horrible experience, second bike that I buy in 2 years with them. I had to pay for my pocket to be repaired😞

Respuesta de Norton Way Group - Chiswick Honda
My visit to Chiswick Honda early on a Saturday morning,could have been much nicer.
Salesman and ladies don’t want to come out of that glass office unless it’s really necessary it seems.

Respuesta de Norton Way Group - Chiswick Honda
Highly satisfied with the service…
Highly satisfied with the service provided to me by Aryan Samnani, who was looking after me at all that time through out. Very impressed with his knowledge, patience and his ability! Could not asked for a better service!
Highly recommend Aryan as a seller consultant. As well Chiswick Honda as a great dealer as always!
Many thanks to everyone who works there!♥️

Respuesta de Norton Way Group - Chiswick Honda
So I came in to buy a Honda I saw…
So I came in to buy a Honda I saw online. I called up and spoke to a young gentleman and booked an appointment. I was on time for me appointment and I didn’t remember the person that I spoke to, well the sales person didn’t even send me an appointment confirmation as I requested because I’m bad with names. So I spoke to this lovely young receptionist, looked like she was out of love island sipping away on redbull. She also didn’t take my name. I mean she is representing Honda. First person I saw when as I walked in, chewing gum sipping on redbull. Great look Chiswick Honda.
So after waiting for 20 mins, not even offered a drink or a seat this Eastern European young lady came out and her greeting was ‘how can I help?’ No introduction, don’t even know who she is, was dressed as if she worked at JD Sports. I explained I had an appointment, she rolled her eyes and said with attitude who with? I said I couldn’t remember and her reply was disgusting- ‘well if you don’t know how am I supposed to help you and then asked me to go and sit down like a naughty child in the corner’
Waited and waited no one came. I asked around and apparently she was the manager!!
I left disappointed, disrespected and furious. How can a manager talk in such a way to customers, no respect or regard was given. I looked inside the big glass office and could see her giggling with a long haired chap. So unprofessional.
I will never return to Chiswick Honda ever again.
Disgusting management and front office house.
Avoid avoid avoid

Respuesta de Norton Way Group - Chiswick Honda
Regular customer in Chiswick…
Regular customer in Chiswick branch.Helpful staff who will go extra mile to answer questions in store and over the phone.
Good selection of cars, excellent after sales support. Trustworthy and reliable.

Respuesta de Norton Way Group - Chiswick Honda
Friendly and helpful sales department

Respuesta de Norton Way Group - Chiswick Honda
Very helpful staff.Courteous…
Very helpful staff.Courteous understanding and very helpful.

Respuesta de Norton Way Group - Chiswick Honda
Poor customer service
The person who sold me the car was very pleasant but the service otherwise has been very annoying and frustrating. I am not sure why no one can get my name correct on any document. I have just received the document from the DVLA and again wrong name. This smacks of very poor customer service and lack of attention to detail.

Respuesta de Norton Way Group - Chiswick Honda
Room for improvement
The car I arranged the week before to collect was not there when I arrived to complete the transaction and drive away. And nor was the paperwork. A transaction that should have taken an hour took all day.

Respuesta de Norton Way Group - Chiswick Honda
Rory Brent was brilliant with helping…
Rory Brent was brilliant with helping me find a bike and was helpful with general biking questions. I'd recommend this place to anyone looking for a bike.

Respuesta de Norton Way Group - Chiswick Honda
The service we received was excellent…
The service we received was excellent and we are Extremely satisfied with our service from a lovely person called Shannay Ennis!
Thanks for all your help guys!

Respuesta de Norton Way Group - Chiswick Honda
An excellent experience overall.
An excellent experience overall.
Adrian is a fantastic Honda Representative who took care of me and covered all of the needs and requirements I had for purchasing a new vehicle. The Chiswick garage is excellent, very friendly, knowledgeable and courteous and every staff member I interacted with was very pleasant.
We bought the new Honda Civic Advance and it's a fantastic car to drive. Honda offer a range of very good offers when purchasing new. I would highly recommend them and the car.

Respuesta de Norton Way Group - Chiswick Honda
The staff Shane n Daniel Krebs made it…
The staff Shane n Daniel Krebs made it easier 4 me 2 make my decision for rhe Cr-v

Respuesta de Norton Way Group - Chiswick Honda
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