Finally received parcel! Ordered on 28th November and received on 19th December. Spent £50 on a tracksuit. Quality is laughable. No labels at all. Could of gone to Primark or Tesco and got somethi... Ver más
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Consulta las opiniones de los clientes
Trustpilot Brilliant for online reviews. My experience with Nurozis was top-notch. The parcel arrived promptly, and the products are clearly made to a high standard. I particularly loved the vibrant... Ver más
La empresa ha respondido
Ordered an oversized tracksuit, arrived but quality is poor, joined material in one arm, loose threads, fit is very small. Website says it’s a cotton blend, label says polyester. Requested a refund as... Ver más
La empresa ha respondido
Echt super slecht bedrijf. Bestelling gedaan en totaal iets anders gekregen. Terugsturen wel mogelijk maar zeggen dat het dan om milieu redenen vernietigd zal worden en je dan geen geld terug krijgt t... Ver más
La empresa ha respondido
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Malo
127 opiniones
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Delivered to the wrong address
Delivered to the wrong address. Terrible customer service. Do not order from this company. Foolishly I didn’t read reviews before ordering.
21 de diciembre de 2025
Opinión espontánea
Respuesta de Nurozis
We apologize for the delay in your order reaching you; we know how important timely delivery is. Please reach out to us at info@nurozis.com with your order number so we can investigate the status immediately.
Best regards,
Nurozis Customer Support
📧 info@nurozis.com
Finally received parcel!
Finally received parcel!
Ordered on 28th November and received on 19th December.
Spent £50 on a tracksuit. Quality is laughable. No labels at all. Could of gone to Primark or Tesco and got something the same at significantly better quality for a fifth of the price.
Can't do anything about it now. Won't waste my time fighting a non existent refund.
Glad packaged was received though.
20 de diciembre de 2025
Opinión espontánea
Respuesta de Nurozis
Thank you for your review, and we sincerely apologize for the delay and any disappointment caused by the tracksuit. We completely understand your concerns and would like the opportunity to address them. Kindly email us at info@nurozis.com
, and our team will work with you to find the best possible resolution.
Best regards,
Nurozis Customer Support
📧 info@nurozis.com
Shocking don't buy from here!
Placed an order on 26th November have still not received over 3 weeks later. No tracking information (doesn't work) also got 1 email regarding saying should receive in ' afew days' on 6th Dec and still nothing 2 weeks later. Would not recommend at all. Stay away!
26 de noviembre de 2025
Opinión espontánea
Respuesta de Nurozis
We understand your disappointment, especially as we missed our previous estimate. Please contact us directly at info@nurozis.com with your order number. We will investigate the shipment immediately and ensure a solution is reached.
Best regards,
Nurozis Customer Support
📧 info@nurozis.com
fraud
I ordered a tracksuit thinking it looked good but I never got a confirmation order or anything with my order number now I can’t track it or anything .
19 de diciembre de 2025
Opinión espontánea
Respuesta de Nurozis
This sometimes happens due to an email typo or spam filters. Please contact us at info@nurozis.com with your full name used at checkout. We will find your order number and update you on your delivery status immediately.
Best regards,
Nurozis Customer Support
📧 info@nurozis.com
Very poor quality
Very poor quality. I ordered a coat for my son. Really cheap material and very small sizing.
I emailed the info email address to request a refund. I received a reply saying they only have one warehouse in the world and that sending things back is detrimental to the environment. They offer for you to keep the item and that they will refund 20% of the cost rather than the full and that they then plant a tree for every 3 items not returned!!
I’ve emailed back again requesting a full refund…. Awaiting a response.
Do not buy from this site. Terrible!
15 de diciembre de 2025
Opinión espontánea
Respuesta de Nurozis
We are sincerely sorry for the issues with the coat’s quality and sizing, and for the frustration regarding our return options.
While we offer partial refunds to minimize the environmental impact of international shipping, we understand this doesn't work for everyone. We want to ensure you are fully satisfied.
Please contact our management team directly at info@nurozis.com with your order number. We will prioritize your request and process the full refund you requested immediately.
Best regards,
Nurozis Customer Support
📧 info@nurozis.com
Very bad placed an order never received…
Very bad placed an order never received confirmation took my money unable to connect or reply to any emails that I’m sending to try and find out what’s going on. I have now filed a complaint through my bank and hope that they will respond definitely will never buy from here again and don’t recommend this was a Christmas gift as well.
8 de diciembre de 2025
Opinión espontánea
Respuesta de Nurozis
We understand how concerning it is when you cannot reach us.
Missing confirmations are often due to email typos or spam filters. We want to fix this immediately. Please email our priority support team at info@nurozis.com with your full name. We will find your order and resolve this today to ensure you are not left out of pocket.
Best regards,
Nurozis Customer Support
📧 info@nurozis.com
No answer to emails, money taken but nothing received
I am trying to get an answer on my order and there has been NO reply to my emails, nor does the phone number ring. PLEASE can someone come back to me on the whereabouts of my order - it is for Christmas, and I can see the money has been taken from my account, the service is diabolical and I would not recommend anyone buying through this site.
17 de diciembre de 2025
Opinión espontánea
Respuesta de Nurozis
We are sincerely sorry for the lack of communication and the worry this has caused regarding your Christmas order. We understand your frustration when you cannot reach us.
We want to resolve this for you immediately. Please email our priority support team at info@nurozis.com with your order number or full name. We will investigate the whereabouts of your order and get back to you today to ensure this is settled.
Best regards,
Nurozis Customer Support
📧 info@nurozis.com
I cant believe it
I cant believe it, my jacket turned up today and its not half bad for the money it cost. I bought it before checking on here so when I saw the.score I was worried but it turned out OK in the end.
18 de diciembre de 2025
Opinión espontánea
I placed an order over a month ago and…
I placed an order over a month ago and the item has never been delivered. Since then, I have sent several emails attempting to contact the company and resolve the issue, but I have received no response whatsoever.
There is no effective customer service, no meaningful communication, and no accountability. At this point, I have paid for a product that has simply not arrived, and all attempts to make contact have been ignored.
This has been an extremely frustrating and disappointing experience. Based on my experience, I would not recommend ordering from this website and strongly advise others to be cautious.
17 de diciembre de 2025
Opinión espontánea
I have ordered Christmas gifts and…
I have ordered Christmas gifts and emailed them twice with no reply, tracking says order received and delivery within 7 days but it’s been 6 days and no tracking, I have asked for a refund but still no reply
Please contact me! I feel I have lost my money
17 de diciembre de 2025
Opinión espontánea
I have written 3 emails asking about…
I have written 3 emails asking about the delivery or whereabouts of my order. Sadly they don’t bother to reply
Very poor service this company shouldn’t be allowed to trade on the web
16 de diciembre de 2025
Opinión espontánea
Ordered items last week
Ordered items last week. No confirmation at all , taken my money and no replies to emails and your phone just cuts off . Very poor service.
16 de diciembre de 2025
Opinión espontánea
order and never recive my order this…
order and never recive my order this website is scam nothing else don't expect you recive something from them
27 de noviembre de 2025
Opinión espontánea
Respuesta de Nurozis
Hi there,
I’m very sorry to hear that you haven’t received your order, and I completely understand how concerning that must feel. Please rest assured that we are not a scam — we take customer service seriously, and we want to get this sorted for you as quickly as possible.
Could you please provide us with your order number so we can look into the shipment right away? If the parcel has been delayed, lost, or there was an issue with the courier, we will make sure you receive either a replacement or a full refund.
We apologise for the inconvenience and appreciate the opportunity to resolve this for you.
Kind regards,
Team Nurozis
Garments don’t match pictures and they don’t provide refunds as promised
I have received garments that don’t look like the pictures. They ask you to email them for a refund link but they don’t return your emails
I believe this is a sham company. It’s cost me £200
1 de diciembre de 2025
Opinión espontánea
Respuesta de Nurozis
Hi there,
I’m very sorry to hear that you’re unhappy with the garments you received, and I completely understand your frustration. The items should always match the photos on our website, and you should never have to chase us for a response that’s not the experience we want for any of our customers.
Please rest assured that we are not a sham company, and we will make sure this is resolved for you. Could you please send us your order number and any photos of the items you received? This will allow us to investigate what went wrong and process your refund or replacement as promised.
I sincerely apologise for the inconvenience and the worry this has caused, especially with an order of £200. We will ensure that your case is handled promptly and fairly.
Kind regards,
Team Nurozis
Lack of customer service
The item took so long to arrive. The item is not fit for purpose, so have requested a returns and refund. They replied to ask for a photo which I supplied and then nothing, I have thus far sent 5 emails to them!!! Disappointed and dissatisfied and out of pocket customer, would not use again.
12 de diciembre de 2025
Opinión espontánea
Respuesta de Nurozis
Hi there,
I’m very sorry to hear about the delay with your order and the difficulties you’ve had trying to arrange a return. That is certainly not the level of service we want our customers to experience.
Thank you for sending the photo you should not have had to follow up multiple times, and I apologise for the lack of communication. Please rest assured that we will sort this for you. Could you kindly provide your order number again so we can prioritise your case and process your refund or replacement without further delay?
We truly appreciate your patience, and I’m sorry for the inconvenience and disappointment this has caused. We will make sure this is resolved promptly.
Kind regards,
Team Nurozis
BE ADVISED
I ordered a large coat and a 'child' sized coat was delivered. When I invoked the 'free' return, I was informed that it wasn't free, the cost to return to the only depot in China was at my expense and that effectively I should save the planet and accept the goods at a 20% discount - CONTACT YOUR BANK STRAIGHT AWAY and follow the merchant process.
9 de noviembre de 2025
Opinión espontánea
Respuesta de Nurozis
Hi there,
I’m very sorry to hear about your experience. Receiving an item in the wrong size especially something as significant as a coat is incredibly frustrating, and the return process should never add to that frustration.
Please rest assured that we want to resolve this properly for you. Our returns should be straightforward, and you should not feel pressured to keep an incorrect item or accept a partial discount. Could you please provide your order number so we can look into this as a priority? If you received the wrong size, we will of course arrange the appropriate solution, whether that is a replacement or a full refund.
I sincerely apologise for the inconvenience and confusion caused. This is not the experience we aim to provide, and we appreciate the opportunity to make this right.
Kind regards,
Team Nurozis
Avoid , scam
Order trainers and they did not even come.
dont answer emails. Take your money and dont even send product
22 de noviembre de 2025
Opinión espontánea
Respuesta de Nurozis
Hi there,
Thank you for reaching out, and I’m truly sorry to hear about your experience. This is absolutely not the level of service we aim to provide.
I understand how frustrating it is when an order doesn’t arrive and your emails appear to go unanswered. I can assure you we take this very seriously, and I’d like to resolve this for you as quickly as possible.
Could you please send us your order number so we can investigate the shipment and provide you with an immediate update? If the parcel has been delayed or lost, we will of course arrange a replacement or a refund straight away.
Thank you for your patience, and again, my sincere apologies for the inconvenience. We’re here to help and will make sure this is sorted promptly.
Kind regards,
Team Nurozis
AVOID!!!!
AVOID!!!!
Read these reviews, I wish I did. Product was substandard, Waiting days on replies via email. They offer to refund 20% of total cost, and you can keep the item.
Order number 2289
4 de noviembre de 2025
Opinión espontánea
Respuesta de Nurozis
Hi there,
I’m very sorry to hear that you were unhappy with the product you received and with the delay in our email responses. This is certainly not the experience we aim to provide, and I completely understand your frustration.
We never want customers to feel ignored or dissatisfied, and we apologise for any confusion regarding the refund options. Could you please share your order number so we can review your case immediately and ensure you receive the appropriate resolution whether that is a full refund or another solution you’re happy with?
Thank you for bringing this to our attention. We truly appreciate the feedback and will do everything we can to make this right for you.
Kind regards,
Team Nurozis
Bunch of con artists
I have sent at least 6-8 messages to them without a single reply I am trying to get a full refund but I don't hold out much hope ,this company is totally fraudulent the goods they send are totally substandard and wrong size they never reply to emails if you buy from.this company you WILL be totally ripped off .
1 de diciembre de 2025
Opinión espontánea
Respuesta de Nurozis
Hi there,
I’m very sorry to hear about your experience, and I completely understand how frustrating this has been for you. You should never have to send multiple messages just to get a response, and you certainly shouldn’t receive items that are the wrong size or poor quality. That’s not the standard we aim to deliver.
Please rest assured that we are not a fraudulent company, and we want to resolve this properly for you. If you could please provide your order number, we will investigate your case immediately and ensure you receive the appropriate solution including a full refund if your order was incorrect or not as described.
I sincerely apologise for the lack of communication and the inconvenience caused. Thank you for bringing this to our attention we appreciate the chance to put this right.
Kind regards,
Team Nurozis
DO NOT BUY FROM THIS COMPANY
Ordered 2 jackets as we were unsure of the size, charts didn’t make sense. Both jackets were ok,ish but not like the photos. We’re keeping 1 and want to return the other. You got it, they don’t respond to a return request. I had my suspicions and stupidly didn’t check ratings before ordering. I think they are aiming youngsters through TT. DO NOT BUY better off going to Primark!!!
19 de noviembre de 2025
Opinión espontánea
Respuesta de Nurozis
Hi there,
Thank you for sharing your feedback, and I’m very sorry to hear about your experience. The sizing charts should be clear and the jackets should match the product photos I completely understand your disappointment.
You also should not have to chase us for a response regarding a return. I apologise for the inconvenience this has caused. If you could please provide your order number, we will review your case immediately and arrange the return or refund for the jacket you do not wish to keep.
We value all customer feedback, including concerns about sizing, product presentation, and communication, and we are working to improve these areas so experiences like this do not happen again.
Thank you again for bringing this to our attention, and we’re truly sorry for the frustration caused.
Kind regards,
Team Nurozis
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