Knowledgeable, efficient, and personable. He knew the questions to ask, took my order and emailed the things i needed and placed my order.
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Consulta las opiniones de los clientes
First, their prices are fantastic. Second, their service is first-rate. Great customer service. I needed to cancel an order as someone else had already purchased the same item. When I called, I wasn... Ver más
I made a mistake in my order. NY Watch Store quickly provided me directions to follow-up and then promptly provided the correct product. They answer the phone! Twice! And never required me to p... Ver más
I would like to thank James and his team for doing a terrific job on personalizing the watch bracelets I purchased from them at nywatchstore.com. This is the only company that I know of that sells an... Ver más
Información sobre la empresa
Información proporcionada por diversas fuentes externas
Welcome to our web site. We offer a wide range of name brand wrist watch collections. These name brand watches include designer, fashion, luxury, and sport watches. Men's and women's styles are available on watch brands such as Casio, Bulova, Citizen, Fossil, Freestyle, G-shock, Kenneth Cole, Lacoste, Luminox, Puma, Rip Curl, Skagen, Timex, Swiss Wenger and many other name brands of watches
Información de contacto
Estados Unidos
- www.nywatchstore.com
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 50% de las opiniones negativas
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Working with James was very easy
Working with James was very easy. He was very helpful and professional, would use this company again
Everyone was very helpful.
Great value and quality
Browsed their web site and found it to be very easy to navigate. Very good detail on the item or items being sold. Good selection, could use more Casio models, of items. Before I bought with them googled the reviews for this place- great reviews. Bought my first watch with them, just waiting for it to arrive. Couldn’t fine a certain Casio model and called them. Then returned my call same day and very friendly and informative. Was informed on back order and I could go to web site and sign up for notice when back in stock. Couldn’t fine how to do it or the watch model. Was looking for Casio edifice ecb-30d-1aef, but couldn’t fine it or the notice to be informed when back in stock. But very satisfied with all so far. Plus their prices are way better than some other places looked at.
Pleasure to do business with
follow up on returned watch band that was order wrong and new one repurchased.
James said he would follow up on credit and was very responsive to request.
NY Watch Store Great Customer Service!
NY Watch Store:
I would like to take this opportunity to express my appreciation for the NY Watch Store, their website and ultimately their staff. I recently purchased a Fossil Compatible Gold Tone Steel Metal Bracelet Replacement Watch Band Strap for my Fossil watch.
I found the website to be user friendly which also provided me with a how to video to measure width of the strap to ensure I would be ordering the proper size.
I requested an engraving “Fossil” to reflect the original strap which is no longer made available via Fossil and was immediately informed by the NY Watch Store staff that they were unable to grant my request due to copyright issues.
I requested my name be engraved instead, which after thinking about it, had a much better appeal. The NY Watch Store staff immediately reached out to me to confirm change request, correct name spelling, width of strap and type for instance, gold tone.
Now this is what I declare to be great customer service! I am truly impressed and appreciate the NY Watch Store and their staff or their great customer service, support and follow-up to prevent delay in item delivery and ensure the item I purchased met my expectations.
Really looking forward to receiving the band strap so that I can once again wear my Fossil watch with an added perk, my name engraved on it.
Keep up the great work NY Watch Store!!!
Carlos
Order # 255705
Great Service!
Associate was very helpful and provided thorough instructions for the return.
Excellent customer service and care
Excellent customer service and care. It is obvious that NYWatchstore has the customer’s best interest in mind. James contacted me regarding a pricy next-day shipping fee, and suggested that a more cost effective alternative was available to me. We also discussed how the band I was purchasing would fit my watch, and he had helpful suggestions. Thanks again for a great experience. I will definitely be returning.
They went above and beyond for me
I left a review a few weeks ago, but thought I'd follow up with more praise for this business.
I'm not a jeweler...and fitting the watchband that I purchased from nywatchstore was problematic for me. Taking a chance, I decided to just send my Citizen watch piece...along with the band I had bought from them...back to nywatchstore hoping THEY could attach it.
They were under no obligation to actually do the work on my behalf, but they did so without complaint or criticism. I only gave them $30 in business (for the band and a tool kit), but they spent quite a bit of time helping me properly fit the band to the watch piece.
I'm sure they didn't make much profit from a high maintenance customer like me, but they did earn my loyalty. They will definitely be my "go-to" business for watch related gear in the future.
I recently bought the Casio G-Shock…
I recently bought the Casio G-Shock GAB2100-2A from NYWatchStore.com, and the experience was excellent. The watch is sleek, lightweight, and packed with useful features like Bluetooth sync and solar charging—perfect for everyday wear.
NYWatchStore shipped it quickly, and it arrived in perfect condition with full original packaging and warranty. Great price, clear communication, and no issues at all. Highly recommend both the watch and the seller!
Outstanding customer service.
Outstanding customer service.
James was polite, professional and knowledgeable. He took the time to answer all my questions and he went out of his way to make sure I was satisfied. It was a pleasure doing business with him.
customer service was prompt
customer service was prompt, and returning messages, and helping with ordering product.
I haven't received my item yet
I haven't received my item yet, it's still to early to expect it. I just wanted to check for a tracking number. But Customer Service rep., James, answered all my questions and even updated my tracking number within seconds while we were still talking.
Thank you James! Great service
Quick accurate information
Order was filled promptly
Order was filled promptly, and the size correction I made was acknowledged and supplied as I requested.
James was patient and followed through
James was patient, always returned my calls and has let me know he can help me further if needed.
Employee was a great help with my order.
Employee was a great help with my order.
The guy on the phone was very nice and…
The guy on the phone was very nice and helpful. Very seamless experience.
Great communication and service
Great communication and service. Quality product.
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