We recently visited the O2 store at Hempstead Valley in Gillingham Kent 4 times for help and advice as we had lost our internet. The assistant called Ben dealt with us each time and he was the most he... Ver más
La empresa ha respondido
Localización
Cambiar localizaciónUnit 77 Upper Thames Walk, Bluewater, DA9 9SR Dartford, England, GB
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Consulta las opiniones de los clientes
Smiles No extra talking Swift Let's go
La empresa ha respondido
Te best one its sorted everything fast
La empresa ha respondido
I was having trouble accessing emails on my new phone and I couldn’t get fingerprint recognition working properly after installing a screen protector. Herbie sorted both problems out for me. Fingerpri... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
O2 is a UK mobile network offering Pay Monthly and Pay As You Go services, including SIM only deals, phones and connected devices. Our aim is to help customers stay connected with flexible plans, simple account management and support when it is needed. Customers can manage bills, usage and upgrades in My O2, and use the My O2 app for account controls and benefits such as Priority. We read the feedback shared here on Trustpilot and use it to improve. O2 is part of Virgin Media O2, with a mission to upgrade the UK through better connectivity.
Información de contacto
Unit 77 Upper Thames Walk, Bluewater, DA9 9SR, Dartford, England, Reino Unido
- 01322 623860
4,8
Excelente
47 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
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Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Herbie and Shannon
Herbie and Shannon. Life savers.
Phone was hacked. O2 blocked me as protocol. The o2 Bombay / Mumbai call centre you needed a degree in Hindi to understand anything, as well as the fact they lied and said “turn the phone on and off and you will be ok”
This wasn’t the case. I had to physically acquire a new sim, also hours away from a flight out the uk.
O2 blue water showed professionalism and great customer service. Thank you.
15 de junio de 2026
Opinión espontánea
Es posible que utilice la IA para responderVer más
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Herby was very helpful and experienced…
Herby was very helpful and experienced sorting out my phone
15 de junio de 2026
Opinión espontánea
Respuesta de O2 - Bluewater
Hello Shelley,
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4fQ2r5R
Facebook: https://bit.ly/44ixJet
Ini - Bluewater store
Ini at the Bluewater store was great.
Personable, knowledgeable, engaging and with a sense of humour.
What’s not to like? :-)
15 de junio de 2026
Opinión espontánea
Respuesta de O2 - Bluewater
Hello there,
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/43C8uDS
Facebook: https://bit.ly/4fNfgOi
Herbie was very quick and efficient at…solving the problem
Herbie was very quick and efficient at working out the problem and inputting a new eSIM and was polite and helpful
15 de junio de 2026
Opinión espontánea
Respuesta de O2 - Bluewater
Hello Jenny,
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4e9RBq9
Facebook: https://bit.ly/3Sr9vMt
Good service from herbie
15 de junio de 2026
Opinión espontánea
Helpful
I came in the store to change the email address linked to my account as I lost access to my old one, the lady was very helpful and fast to get it all changed over for me
13 de junio de 2026
Opinión espontánea
Respuesta de O2 - Bluewater
Hello there,
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4eadG83
Facebook: https://bit.ly/4owm8Sw
Respuesta de O2 - Bluewater
Thank you for taking the time to leave us a review. We're glad you have had a positive experience using our services. If you require any future help, please get in touch with us using one of the following methods:
Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone.
X: Send us a private message or mention us at: https://bit.ly/4xeo9Xw
Facebook: Send us a private message or mention us at: https://bit.ly/4aweZvy
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