O2 instore agent very helpful
La empresa ha respondido
Localización
Cambiar localizaciónU70, Paradise Complex, 17 S John St, L1 8BU Liverpool, England, GB
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Consulta las opiniones de los clientes
Staff great Chat bot Crap
La empresa ha respondido
Excellent service from Alejo, took his time to explain setting up my new IPhone from transferring my sim from my Android phone to my iPhone. Nothing was too much trouble, cannot thank him enough for... Ver más
La empresa ha respondido
Had a really good experience with Alejo member of staff, he was very helpful, sorted my query out and was very patient, Would highly recommend him as one of the most helpful member of staff I’ve eve... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
O2 is a UK mobile network offering Pay Monthly and Pay As You Go services, including SIM only deals, phones and connected devices. Our aim is to help customers stay connected with flexible plans, simple account management and support when it is needed. Customers can manage bills, usage and upgrades in My O2, and use the My O2 app for account controls and benefits such as Priority. We read the feedback shared here on Trustpilot and use it to improve. O2 is part of Virgin Media O2, with a mission to upgrade the UK through better connectivity.
Información de contacto
U70, Paradise Complex, 17 S John St, L1 8BU, Liverpool, England, Reino Unido
- 0151 707 9996
4,9
Excelente
93 opiniones
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Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Matt at the Liverpool One store did everything he could.
Matt at the Liverpool One store did everything he possibly could to fix our problem but he was unable to due to the incompetence of O2's customer service centre.
8 de julio de 2026
Opinión espontánea
Respuesta de O2 - Liverpool One
Hi Danny,
Wow, thank you for the lovely review! 🌟 It’s fantastic to hear that things are going so smoothly and that you're making the most of everything we have to offer.
Need us? Just give us a shout:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/4viWpyR
📘 Facebook: https://bit.ly/3SSuNTC
Abbie was very helpful and friendly
Abbie was very helpful and friendly, she solved my problem immediately. Thanks Abbie :)
7 de julio de 2026
Opinión espontánea
Respuesta de O2 - Liverpool One
Hi Sophie,
Thank you so much for your amazing feedback! 💙 We love hearing that you're happy with your experience and enjoying all the benefits available to you.
If there's anything we can assist with, we're only a message or call away:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/4wxHbqx
📘 Facebook: https://bit.ly/3TbReDg
Came into the shop in a distressed…
Came into the shop in a distressed state - and came into the store and saw Abbie. She had great empathy skills, great customer service and has a bright future ahead.
6 de julio de 2026
Opinión espontánea
Respuesta de O2 - Liverpool One
Hi Martyn,
Thanks a million for taking the time to leave us a review! 😊 We're delighted to hear that everything is going well and that you're enjoying your experience with us.
If there's ever anything you need, we're always happy to help:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/4grsIYz
📘 Facebook: https://bit.ly/4yfyKSw
The Friendly Staff Are Always Helpful
The Friendly Staff Are Always Helpful. And Always Resolve Any Query I May Have
6 de julio de 2026
Opinión espontánea
Respuesta de O2 - Liverpool One
Hi Tony,
Thanks for leaving us a review – you've made our day! 😄 We're thrilled to hear that everything is going great and that you're enjoying being part of O2.
If you need anything at all, we're here for you:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/3QJACSM
📘 Facebook: https://bit.ly/4vrDG4a
Alejo has been very helpful today
Alejo has been very helpful today, sorted all of our problems out, it should be 10 stars not 5
5 de julio de 2026
Opinión espontánea
Respuesta de O2 - Liverpool One
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4wvH8LX
Facebook: https://bit.ly/4yeDKHc
Very good Alejo 👍
4 de julio de 2026
Opinión espontánea
Respuesta de O2 - Liverpool One
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/3RiBoWY
Facebook: https://bit.ly/3T3KuY2
Really helpful and supportive best o2…
Really helpful and supportive best o2 shop I've been to
3 de julio de 2026
Opinión espontánea
Respuesta de O2 - Liverpool One
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4az3e7Y
Facebook: https://bit.ly/4fl7BWH
matt
matt made sure i had left satisfied and with my phone working perfectly!
3 de julio de 2026
Opinión espontánea
Respuesta de O2 - Liverpool One
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4y806dd
Facebook: https://bit.ly/4p7dvya
Very quick very clear was in and out in…
Very quick very clear was in and out in 10 mins
3 de julio de 2026
Opinión espontánea
Respuesta de O2 - Liverpool One
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4vRrZVo
Facebook: https://bit.ly/4eZRSet
Respuesta de O2 - Liverpool One
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4buPqvp
Facebook: https://bit.ly/44Jf6AK
Matt helped me with some phone issues I…
Matt helped me with some phone issues I am very happy with him, excellent service with an excellent attitude
3 de julio de 2026
Opinión espontánea
Respuesta de O2 - Liverpool One
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4p9OaUf
Facebook: https://bit.ly/4gXPG9K
Alejo was of great help
Alejo was of great help. From start to finish, very friendly and professional. I am very glad that my issue has been resolved.
2 de julio de 2026
Opinión espontánea
Respuesta de O2 - Liverpool One
Thanks for your review! It is great to hear about the level of service you have received.
Jack made my experience so easy and…
Jack made my experience so easy and straight forward today, he was SO patient, helpful, and took the time to answer all of my queries. Thank you so much Jack! Credit to the team!! :)
1 de julio de 2026
Opinión espontánea
Respuesta de O2 - Liverpool One
Thanks for your review! It is great to hear about the level of service you have received.
Matt was super helpful and sorted my…
Matt was super helpful and sorted my issue within seconds. The best customer service in the store in Liverpool one. I have never had an issue sorted so quickly and he was exceptionally helpful, understanding and friendly.
1 de julio de 2026
Opinión espontánea
Respuesta de O2 - Liverpool One
Thanks for your review! It is great to hear about the level of service you have received from Matt in store.
Matt helped me with an ongoing issue…
Matt helped me with an ongoing issue and was very very helpful
30 de junio de 2026
Opinión espontánea
Respuesta de O2 - Liverpool One
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4weF9vs
Facebook: https://bit.ly/44cZ9CG
Matt was very helpful thank you so much…
Matt was very helpful thank you so much Matt
30 de junio de 2026
Opinión espontánea
Respuesta de O2 - Liverpool One
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4oXKGnM
Facebook: https://bit.ly/4oT1BaR
Abbie was very professional and…
Abbie was very professional and extremely helpful. Many thanks.
29 de junio de 2026
Opinión espontánea
Respuesta de O2 - Liverpool One
Thank you for taking the time to leave us a review, Kel. We're so glad to hear that you had a great experience with one of our advisors. If you require any assistance in the future, please don't hesitate to reach out using one of the following contact methods:
Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone.
X: Send us a private message or mention us at: https://bit.ly/4wf54mD
Facebook: Send us a private message or mention us at: https://bit.ly/4wmpZEB
Abbie was most helpful polite and I had…
Abbie was most helpful polite and I had an oustanding customer experience.
28 de junio de 2026
Opinión espontánea
Respuesta de O2 - Liverpool One
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4eHezoX
Facebook: https://bit.ly/4p84MMc
Really helpful staff
Abbie was incredibly helpful, solved all my questions that I had. Really friendly service also.
27 de junio de 2026
Opinión espontánea
Respuesta de O2 - Liverpool One
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4y6JEKq
Facebook: https://bit.ly/44MN3QN
Abbie was very helpful and…
Abbie was very helpful and understanding, a great help.
27 de junio de 2026
Opinión espontánea
Respuesta de O2 - Liverpool One
Thanks for the review Denise, it is great to hear!
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